Summary
Overview
Work history
Education
Skills
Additional Information
Additional information
References
Timeline
Generic

Melisa Okić

Doncaster,UK

Summary

A dedicated and detail-oriented Legal administrator, with two years of experience supporting a busy law firm and over four years' experience in administrative roles. Demonstrates strong administrative knowledge, excellent communication skills, and a proven ability to manage a high-volume workload with accuracy and efficiency. Adept at handling confidential correspondence, managing attorneys' inboxes, and prioritising tasks under pressure while maintaining composure and professionalism. A proactive team player who takes pride in delivering high-quality work, with a strong desire to learn and a willingness to contribute across all levels of the team. Experienced in handling client funds, e-billing, and processing payments efficiently and accurately.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Administrator

Kennedys Law LLP
Leeds, UK
06.2023 - 06.2025
  • Provided high-quality legal and administrative support in a fast-paced law firm, assisting partners and senior colleagues.
  • Liaised with clients to provide timely updates on claim progress, ensuring clear communication and effectively managing expectations throughout the process.
  • Processed billing for claims-related services, ensuring accuracy and adherence to firm service level agreements (SLAs), while supporting timely invoicing and payment cycles.
  • Maintained accurate and well-organised client records and correspondence to ensure easy retrieval and compliance with regulatory requirements.
  • Conducted regular audits of client files to ensure protocol adherence.
  • Managed and triaged the company inbox, prioritising messages and ensuring timely delegation of tasks to support smooth workflow and operational efficiency.

Customer Support Administrator

Avant Consult
Huddersfield, UK
12.2022 - 02.2023
  • Delivered professional and responsive client service in a fast-paced environment, ensuring all interactions reflected the company's standards.
  • Maintained and updated client records and databases with a high degree of accuracy to support regulatory compliance and efficient case management.
  • Provided proactive administrative support to team members and senior colleagues, including document preparation, inbox management, and diary coordination.
  • Handled customer complaints, ensured resolution within specified timeframes.

Claims Administrator

FMG
Huddersfield, UK
09.2021 - 12.2022
  • Assisted in managing office operations, including answering calls, filing, and handling correspondence.
  • Generate reports on claims status, trends, and key performance metrics for management.
  • Managed customer accounts and updated contact information.
  • Provided front-line customer service, assisting customers with queries related to insurance policies and claims.

Education

BSc (Hons) - Criminology

University of Huddersfield
09.2018 - 06.2021

A-level - Criminology, Performing Arts

Huddersfield New College
09.2016 - 07.2018

GCSE's - 8 GCSE's including Maths and English

Almondbury High School
09.2011 - 07.2016

Skills

  • Microsoft Office Proficiency
  • Diary & Email Management
  • Communication
  • Organisation & Prioritisation
  • Team Collaboration
  • Case Management Systems
  • Attention to detail
  • Knowledge of e-billing and handling client funds
  • Working autonomously
  • Experience using Elite 3E billing and case management systems

Additional Information

Hybrid working experience with strong remote coordination skills., Able to reliably commute to work location.

Additional information

Hybrid working experience with strong remote coordination skills.

Able to reliably commute to work location.

Eager to expand my career within the legal sector and take on new challenges.

Looking to further develop my career in law and contribute to a dynamic legal team.

References

References available upon request.

Timeline

Administrator

Kennedys Law LLP
06.2023 - 06.2025

Customer Support Administrator

Avant Consult
12.2022 - 02.2023

Claims Administrator

FMG
09.2021 - 12.2022

BSc (Hons) - Criminology

University of Huddersfield
09.2018 - 06.2021

A-level - Criminology, Performing Arts

Huddersfield New College
09.2016 - 07.2018

GCSE's - 8 GCSE's including Maths and English

Almondbury High School
09.2011 - 07.2016
Melisa Okić