Melisa Brawls
Kilmarnock,Scotland
Summary
Dynamic and results-driven professional with extensive experience in administrative support, office management, and product coordination. Recognised as a key resource for ensuring smooth operations, with a proven ability to streamline processes, enhance efficiency, and deliver innovative solutions that improve team productivity and workplace experience. Skilled in providing full secretarial and administrative support, including previous roles as Personal Assistant to company directors, and adept at managing multiple priorities with a proactive and flexible approach. Comfortable engaging with stakeholders at all levels, demonstrating strong customer empathy to anticipate needs and build lasting relationships. Committed to achieving organisational goals through clear objectives, ownership of tasks, and outcome-focused delivery. Currently seeking a remote or flexible position within a reputable organisation to leverage expertise in administration and product management.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Product Manager
Nurtureuk (formally The Nurture Group Network)
08.2024 - 11.2025
- Product & Portfolio Management: Led development and enhancement of a diverse product portfolio, including publications, e-learning, and digital solutions; managed Thinkific learning platform and ensured market-fit through research, testing, and user feedback.
- Content & Compliance: Oversaw proofreading and editing of training materials and policies; ensured adherence to GDPR and ISO 27001 standards across all processes.
- Marketing & Sales Strategy: Directed marketing initiatives for managed products to achieve sales targets; conducted market and audience research to inform strategic decisions and revenue growth.
- Financial & Supplier Management: Managed budgets, authorised and monitored invoices, and maintained strong relationships with suppliers and partners to optimise delivery and cost efficiency.
- Stakeholder Engagement & Planning: Worked effectively with multi-level stakeholders; scoped and prioritised projects based on business and customer impact; contributed to strategic planning for business node development and revenue generation.
- Customer Experience & KPI Delivery: Communicated with users to understand needs and improve product experience; managed workload to consistently meet KPI targets.
Senior Product Officer
Nurtureuk (formally The Nurture Group Network)
01.2024 - 08.2024
- Product Management of Publications: Led end‑to‑end updates for vital training and customer publications—scoping requirements, planning timelines, coordinating contributors, and delivering on schedule (e.g., [X titles/quarter]).
- Editorial Quality: Edited and proofread new publications to house style, ensuring accuracy, clarity, and consistency across all materials; established checklists to reduce errors (e.g., by [X%]).
- Stakeholder Communication: Acted as the primary liaison for external authors, SMEs, and internal teams; set clear milestones, provided constructive feedback, and resolved queries to keep projects moving.
- Budget Ownership: Managed the development budget for new publications and products—tracking spend, approving invoices, and negotiating costs to maximise value (e.g., saved [£X] or [X%]).
- Publishing Governance: Administered and tracked ISBN allocations, maintaining accurate metadata and ensuring compliance with publishing standards and distribution requirements.
- Author Contracts & Rights: Drafted and executed author contracts, coordinated legal review, and maintained version control and audit trails for rights management.
- Royalty Administration: Managed royalty calculations and payments, reconciling sales data, preparing statements, and ensuring on‑time, compliant disbursements to authors.
- Inventory & Supplier Management: Monitored stock levels for printed materials, forecast demand, and negotiated supplier discounts and print runs to optimise cash flow and reduce waste (e.g., [X%] cost reduction).
Publication Sales and Fulfilment Executive
The Nurture Group Network
11.2014 - 01.2024
- Office & Sales Management: Oversaw daily office operations and acted as a key point of contact for the Paisley office; managed all company sales and maintained regular communication with head office, outsourced accountant, and fulfilment partners.
- Event & Conference Coordination: Frequently attended UK conferences, exhibitions, and meetings in London to represent the company, discuss sales strategies, and contribute to future business direction.
- Marketing & Digital Support: Collaborated with the marketing manager to develop new campaigns; recorded analytics for social media and Google; created visual content using Photoshop to enhance online presence.
- Administrative & Compliance: Ensured accurate and timely completion of paperwork; managed high-volume calls and enquiries efficiently; arranged collation and delivery of training materials for nationwide courses.
- Project & Stakeholder Collaboration: Worked closely with colleagues across functions to support projects and initiatives; managed collection and delivery of pupil assignments to assessors and Edgehill University.
Administration Manager
Professional Driving Academy
06.2011 - 10.2014
- Office & Operations Management: Oversaw daily office operations, maintained a professional environment, managed staff holidays, stock, and stationery, and ensured compliance with HSE and fire safety standards.
- Executive & Administrative Support: Provided PA support to company directors, managed calendars, appointments, and course bookings, and handled legal documentation and archived records.
- Financial & Process Management: Managed invoicing, payment follow-ups, petty cash, and basic bookkeeping; implemented quality control for paperwork and compliance processes.
- Event & Travel Coordination: Organised exhibitions and events, including booking venues, accommodation, and travel; attended events as lead sales coordinator.
- Customer Service & Communication: Acted as main contact for calls and visitors, delivered exceptional client service, and maintained strong communication via email and telephone.
- Technology & Systems: Proficient in Microsoft Office, SQA Red/SQA Connect; contributed to website design and ongoing updates.
- Leadership & Training: Frequently trained staff, supported interviews and recruitment decisions, and networked to promote company growth.
- Continuous Improvement: Redesigned office facilities and introduced process improvements to enhance efficiency and organisation.
Administration Assistant
Professional Driving Academy
12.2009 - 06.2011
- Handled inbound sales calls and processed course bookings, ensuring accurate data entry and delivering a seamless customer experience.
- Prepared and formatted professional correspondence and documents, including letters, reports, and Word templates, maintaining high standards of accuracy and presentation.
- Communicated effectively with staff members across departments, providing timely updates and supporting smooth internal operations.
- Managed equipment and stationery stock, monitoring inventory levels, placing orders, and controlling costs to maintain operational efficiency.
- Represented the company at sales exhibitions, coordinating logistics, engaging with potential clients, and promoting products and services to drive business growth.
- Delivered exceptional customer service, maintaining a positive and helpful attitude to build strong relationships with customers and colleagues.
Education
Bachelor Degree - Business Information Management
Glasgow Caledonian University
01.2008 - 01.2009
Higher National Diploma - Administration and Information Technology
James Watt College
01.2004 - 01.2008
Higher National Certificate - Accounting
National Certificate - Business and Accounting
Skills
- Creative Visioning
I bring creative vision to administrative roles by finding innovative ways to streamline processes, enhance efficiency, and design solutions that improve both team productivity and the overall workplace experience
- Customer Empathy
Demonstrate strong customer empathy by understanding client perspectives, anticipating needs, and delivering tailored solutions that build trust and long‑term relationships
- Stakeholder Prioritisation
Skilled in stakeholder prioritisation, ensuring that key relationships and critical tasks receive focused attention to maintain smooth operations, meet deadlines, and deliver high-impact outcomes
- Outcome Driven
Drive results by setting clear objectives, streamlining processes, and ensuring every task contributes to achieving organisational goals efficiently and effectively
Volunteering
Chair, Parent Council — James Hamilton Primary School & Early Childhood Centre; Sgoil na Coille Nuaidh
I choose to volunteer at a school because I believe in giving back and shaping the future. Having been grateful for the professional success I’ve achieved, I want to use my experience to inspire and influence the next generation—particularly to build confidence and create opportunities for future women in business. Volunteering allows me to contribute meaningfully to education, foster ambition, and help young people realise their potential.
- Lead governance and community engagement: Chair meetings with parents, the Head Teacher and local councillors; set agendas, drive actions and ensure clear, timely communication.
- Financial stewardship: Authorise and monitor Parent Council expenditure; coordinate evening fundraising initiatives with transparent reporting.
- Stakeholder liaison: Represent the parent voice and collaborate with school leadership to support school priorities and pupil experience.
References
References available upon request.
Timeline
Product Manager
Nurtureuk (formally The Nurture Group Network)
08.2024 - 11.2025
Senior Product Officer
Nurtureuk (formally The Nurture Group Network)
01.2024 - 08.2024
Publication Sales and Fulfilment Executive
The Nurture Group Network
11.2014 - 01.2024
Administration Manager
Professional Driving Academy
06.2011 - 10.2014
Administration Assistant
Professional Driving Academy
12.2009 - 06.2011
Bachelor Degree - Business Information Management
Glasgow Caledonian University
01.2008 - 01.2009
Higher National Diploma - Administration and Information Technology
James Watt College
01.2004 - 01.2008