Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Melior Malcomber

Maidstone,Kent

Summary

Dedicated professional with extensive expertise in customer service and sales techniques, adept at utilising Point Of Sale (POS) systems to enhance operational efficiency. Proven track record in call centre operations and live chat management, demonstrating excellent listening and communication skills. Proficient in Microsoft Office and accounting, with a strong ability to solve problems effectively. A team player committed to delivering polite and friendly service, aiming to leverage skills in a dynamic environment that values growth and innovation.

Overview

25
25
years of professional experience

Work history

Homemaker

Home
Maidstone, Kent
10.2021 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed duties to deliver on targets with accuracy and efficiency.


Customer Service Assistant

Morrisons
Maidstone, Kent
05.2003 - 10.2021
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Built rapport with customers through courteous and professional communications.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
  • Built relationships and maintained regular contact with customers to support continuous satisfaction.
  • Suggested actionable improvements to enhance customer experiences and drive revenue.

Crew Member

McDonald's
Maidstone, Kent
09.2002 - 05.2003
  • Provided high-level customer service by going the extra mile to identify and cater to customer needs.
  • Processed high volume of customer orders daily using Point Of Sale (POS) software.
  • Maintained a smart and tidy appearance by complying with corporate dress code.
  • Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
  • Delivered fast, accurate service for positive customer experience.
  • Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.

Telesales Appointment Maker

Heavenly Bed Company
Maidstone, Kent
06.2002 - 09.2002
  • Updated databases while complying with GDPR regulations.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Actively listened to customers to fully understand requests and address concerns.

Market Researcher

The Kensington House Group
Maidstone, Kent
04.2000 - 03.2002
  • Used telesales and telemarketing experience to quickly engage and build positive rapport with callers.
  • Reached out to business and residential contacts to collect information on specific subjects for clients looking for feedback.
  • Devised and delivered questionnaire scripts, ensuring client specifics were appropriately covered.
  • Kept personal appearance and clothing polished and professional, maintaining brand reputation.
  • Delivered scripted questionnaires clearly and succinctly, efficiently gaining participant feedback.
  • Used qualitative research methods effectively to provide in-depth consumer insight.

Education

RSA Stages 1 and 2 - Word Processing and Typewriting

West Kent College
06.1996

Diploma of Higher Education - Communications and Entertaining

The Maplesden Noakes School
1995

GCSEs - English Literature, English Language, Mathematics, Dual Science, History, French, Business Studies,

Senacre Technology College
06.1994

GNVQ - Intermediate Business

Senacre Technology College
06.1994

RSA - French

Senacre Technology College
06.1994

Skills

  • Customer service
  • Point Of Sale (POS) system
  • Sales techniques
  • Polite and friendly
  • Call centre experience
  • Letter writing
  • Microsoft Office
  • Communication skills
  • Problem solving
  • Point of Sale (POS) systems
  • Team player
  • Excellent listening and communication
  • Live chat operation
  • Accounting
  • Problem-solving

Custom

I am registered with Envolve carers, which I enjoy doing as my dad is now registered as blind this involves a number of tasks including finances, letter writing, schedules, phone calls and appointment making. I also support my dad with his mental  health and well - being.

I also enjoy socialising with friends/family and enjoy travelling to new places.

Affiliations

  • i am registered as my dads carer through Envolve Careers for dad which envolves arranging shopping visits through outside carer companys along side arranging shopping dentist appointments etc. I also make sure my dads bills and any letter writing is kept up to date. I also enjoy socialising with friends and familyand travelling to new countries too explore other countries coltures.

Timeline

Homemaker

Home
10.2021 - Current

Customer Service Assistant

Morrisons
05.2003 - 10.2021

Crew Member

McDonald's
09.2002 - 05.2003

Telesales Appointment Maker

Heavenly Bed Company
06.2002 - 09.2002

Market Researcher

The Kensington House Group
04.2000 - 03.2002

RSA Stages 1 and 2 - Word Processing and Typewriting

West Kent College

Diploma of Higher Education - Communications and Entertaining

The Maplesden Noakes School

GCSEs - English Literature, English Language, Mathematics, Dual Science, History, French, Business Studies,

Senacre Technology College

GNVQ - Intermediate Business

Senacre Technology College

RSA - French

Senacre Technology College

Similar Profiles

Create profile
Melior Malcomber