Melinda Varga

• Increased staff productivity by providing comprehensive training programmes.
• Provided support to manager during audits, ensuring accurate reports.
• Monitored sales performance regularly adjusting strategies as required.
• Handled customer complaints effectively, restoring trust in the brand.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Created positive work environment, resulting in higher employee morale.
• Delegated tasks to team members efficiently improving overall productivity.
• Ensured health and safety compliance, maintaining safe working environment for all staff members.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Provided excellent customer service leading to repeat business and customer loyal
• Led and managed administrative staff to maintain smooth daily operations.

• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Upheld health and safety regulations within premises to ensure safe shopping environment.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Coached underperforming employees improving their job performance significantly.
• Implemented promotional displays to increase product visibility and sales.
• Streamlined operations to maximise efficiency and minimise waste.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Oversaw business staffing and training, building successful, customer-focused team.
• Enforced service standards to maintain establishment reputation for excellence.
• Analyzed consumer data to predict future purchasing trends for informed decision-making.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Researched and applied proven marketing techniques to drive sales.· Inform/ Inspire/Involve at Team member and Store manager level.
• Developed and executed sales strategies to maximise revenue.
• Adhered strictly to financial, cash handling, and security protocols.
• Supported store managers and regional managers in daily operations.
• Delivered an unbeatable coffee experience through dedicated team efforts.

Key Achievements:

• · Recognized for achieving all-green score cards three years.
• · Gradually increased sales by reinforcing standards.
• · Passed Compliance audits over 90% pass rate.
• · Like-for-like sales ranked among the nation's top ten in 2011/2012.
• · Nominated for Store Manager of the Year Award (2011/2012).
• · Mentored a Barista Maestro who became BOY Area Champion in 2015.

• Provided special attention to students with learning difficulties for better inclusion in class activities.
• Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
• Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
• Aided in supervision of children during break times further ensuring their safety while on school premises.
• Conducted regular reading sessions promoting literacy amongst young learners.
• Maintained clean, safe classroom environment by performing regular organisation and cleaning tasks.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.