Highly skilled professional with expertise in team motivation, employee training, and operational efficiency. Demonstrates exceptional time management and communication skills, ensuring tasks are completed with precision and attention to detail. Self-motivated and dedicated to enhancing workplace productivity and fostering a collaborative environment.
Overview
12
12
years of professional experience
Work History
Private house cleaner
Self Employed
Reading, Berkshire
02.2025 - Current
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Ensured spotless living areas by diligently dusting, mopping and vacuuming each room.
Director of my own company
Premier Carpet Care Ltd
Reading, Berkshire
09.2019 - 02.2025
Led team to streamline operations by implementing new strategies.
Fostered a positive work environment, increased employee morale.
Oversaw financial planning, ensured fiscal stability of the organisation.
Directed team to deliver high-quality customer service.
Supervised staff training programmes with focus on skill enhancement.
Managed daily operations by overseeing financials, key performance indicators and employee performance.
Supervisor
M & R Cleaning Servicesl Ltd
Bracknell, Berkshire
09.2016 - 09.2019
Facilitated monthly training sessions for enhanced staff performance.
Oversaw inventory management to avoid any shortage or excess stock issues.
Assisted in the recruitment process for hiring quality staff members.
Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Implemented company policies effectively, maintained high standards of service delivery.
Supervised activities of workers and enforced safety regulations.
Supervisor
De Vere Venues
Sunningdale, Windsor and Maidenhead
05.2015 - 09.2016
Conducted performance appraisals with employees for career development discussions.
Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Provided constructive feedback to staff for improved performance levels.
Assisted in the recruitment process for hiring quality staff members.
Ensured smooth operations with regular maintenance checks.
Led team meetings, ensured clear communication amongst all members.
Managed daily operations to increase productivity.
Supervised activities of workers and enforced safety regulations.
Trained new hires and set up mentoring relationships to drive team performance.
Room attendant
De Vere Venues
Sunningdale, Windsor and Maidenhead
04.2013 - 05.2015
Improved customer experience with attentively addressing their needs.
Enhanced ambience in guest rooms, creating a comfortable environment.
Checked mini-bars daily, restocking as required for seamless guest experience.
Coordinated with front desk staff for efficient room allocation and preparation.
Prepared trolleys efficiently each morning, ensuring readiness for shift start.
Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.