Melinda Cox

• Developed a solution based fashion product, utilizing design thinking to empathize, define, ideate, prototype, and test ideas in a structured and evidence-based process.
• Collaborated with interdisciplinary teams and mentors, refining the product through user feedback, and demonstrating product-market fit.
• Explored market opportunities in the U.S. and the UK, conducting research in between Los Angeles and London to explore fashion trends, materials sourcing, and potential market opportunities.
• Gained eligibility for advanced opportunities, including the National Science Foundation’s I-Corps Program and the Wond’ry’s Builder Program, based on successful completion of the project and demonstrated product-solution fit.

Locations: Los Angeles, CA; London, UK; (Virtual - Nashville, TN)

• Lived four months internationally between Los Angeles and London to explore fashion trends, materials sourcing, and potential market opportunities.

• Understand client goals, medical history, and expectations through preoperative consultations.
• Coordinate surgery dates with plastic surgeons in Bangkok or Phuket based on client preferences and surgeon availability.
• Assist with travel logistics, including flights, transportation, and accommodation for clients and companions.
• Maintain clear and consistent communication with clients regarding surgical processes, recovery expectations, and relevant details.
• Facilitate post-operative appointments and provide ongoing support during client recovery.
• Address concerns or issues, serving as a liaison between clients and different departments.
• Develop and implement protocols for unforeseen circumstances.
• Respond effectively to complications or unexpected events, ensuring client well-being.
• Stay informed about medical regulations, licensing, and legal requirements in the client's home country and Thailand.
• Gather client feedback to assess satisfaction and identify areas for improvement.
• Utilise Xero for efficient and accurate invoicing processes, ensuring financial transactions are handled seamlessly.
• Provide exceptional customer service, addressing inquiries and concerns promptly to enhance the overall client experience.

4o

Bar Manager:
• Beverage management and menu development.
• Staff recruitment, training, and supervision.
• Customer service and complaint resolution.
• Compliance with health and safety regulations.
• Financial management and budget analysis.

Hostess:
• Guest reception and reservation management.
• Communication with guests, kitchen, and serving staff.
• Maintain a clean and welcoming atmosphere.
• Coordinate seating and manage dining area occupancy.

Admin:
• Office organization and record-keeping.
• Scheduling appointments, meetings, and events.
• Communication management, including phone and email.
• Data entry and database maintenance.
• Administrative support for managers and team members.

• Oversaw, trained, and encouraged a team of 6 Sales Assistants, promoting a culture of efficiency and performance.
• Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency, and support the store and team’s growth.
• Liaised with sales, marketing, and management teams to develop solutions and achieve shared objectives.
• Multiplied earnings through sales goal achievement and customer service improvements.
• Received and analyzed inventory, identifying new, current, excess, and slow-moving stock, and managed inventory disposition.
• Coached employees and trained them on handling various aspects of sales, resolving complicated issues, and managing difficult customers.

• Collaborated with team members to meet store targets and enhance customer experience.
• Provided consultations for customers, leading to personalised recommendations and enhanced loyalty.
• Stayed updated on latest beauty trends, enabling provision of relevant advice to customers.
• Consulted with clients to understand and meet individual cosmetic and skincare needs.
• Applied make up on clients for personal, business or performance needs.

• Maintained a strong rapport with loyal customers and developed an ongoing new customer base.
• Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Built diverse customer relationships to enhance overall sales performance.