Dedicated professional with expertise in customer service and healthcare administration, demonstrating a strong ability to engage with and support patients, enhancing satisfaction and retention. Proven record of efficiently managing appointments, documentation, and patient inquiries while ensuring compliance with medical protocols. Excellent verbal and written communication skills in English, complemented by a high level of accuracy in data management. Experienced in collaborating with multidisciplinary teams to deliver seamless service. Proficient in healthcare and hospitality systems including Medesk, OPERA PMS, Microsoft Office, Carebit, Nextech, and EyeMD.
Level 3 Medical Secretary Diploma
Lewis College
Medical Receptionist Diploma
Reception Academy