MELIHA AHMED
Birmingham
Summary
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on boosting productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment. With a strong 5 year background in aviation, customer service and administration I can leverage my exceptional multi- tasking skills, communication skills, individual-centric approach, and creative expertise to contribute to the company's success and a positive impact on sales / customer experiences.
Overview
7
7
years of professional experience
Work history
Assistant manager
Kurt Geiger
2025.08 - 2026.05
- Responsible for opening and closing the store, ensuring security protocols, cash handling, and safety checks are adhered to.
- key point of contact in management, delegating tasks, supervising staff, and ensuring operational compliance.
- Provide exceptional customer service, addressing inquiries, resolving complaints, and maintaining high satisfaction levels.
- Oversee stock replenishment, visual merchandising, and the maintenance of store standards to ensure a premium shopping experience.
- Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring smooth store operations and meeting daily goals.
- Increased staff productivity by providing comprehensive training programs.
- Demonstrated strong commercial acumen by driving sales targets and contributing to overall business growth.
- Maintained a customer-centric approach, consistently anticipating customer needs and delivering an outstanding shopping experience.
- Effectively managed a variety of tasks, including inventory management, stock replenishment, and cash handling, ensuring efficiency and accuracy.
- Ensured operational excellence through meticulous attention to detail and a proactive approach to store management.
PSA - Passenger Service Agent
JET2.COM
2025.01 - 2025.03
- Intense 2 weeks training (airport security, GDPR etc...)
- Providing effective customer service and support
- Check-In passengers. Issuing boarding tickets, checking travel documents, and assisting passengers at self-service kiosks.
- Board flights, ensuring departures are on time.
- Follow necessary security and safety procedures.
- Demonstrate proactive approaches to problem solving and overcoming challenges.
SALES PROMOTER
SA PROMOTIONS
2023.10 - 2023.12
- Utilised excellent communication and interpersonal skills to establish and maintain strong relationships with clients, fostering trust and ensuring customer loyalty.
- Demonstrated in-depth knowledge of market shares.
- Conducted thorough needs assessments to understand customer requirements and preferences, tailoring product presentations.
ADMINISTRATOR
ZEMS ACADEMY
2023.02 - 2023.07
- Streamlined processes of inspections and insurance files.
- Configuration of billing and books using CRM systems.
- Navigated through calendar systems in order to plan emails and book appointments as well as meetings and calls.
- Worked cohesively within teams inside housing support systems, housing benefits and council tax.
- File management and processing - stressing the importance of sensitivity and GDPR awareness.
SALES ASSISTANT
NUNEATON BEDS AND SOFAS
2022.09 - 2022.12
- Deliver exceptional service to over 80 customers per day building brand loyalty by providing impeccable support with wayfinding, product information, and purchase processing.
- Oversee strategy and managed workflow leveraging a consistent approach to maintain good rapport with other team members and customers, also being able to uphold great communication to generate incredible performance via online orders as well.
- Acknowledging and meeting KPI's and KRA's day in and day out as well as meeting weekly targets. i.e. shrink, sales, product availability etc.
- Presented the department in flawless form without fail day in and day out.
- Control of inventory and auditing of stock levels.
RECEPTIONIST / ADMIN
NEW STYLE INTERIORS
2019.06 - 2020.10
- Booked clients in for appointments to meet with interior designers, planners and builders.
- Warm welcome and greeting religiously to reinforce our clients journey beings with my best foot forward.
- Operated multi-line telephony systems e.g. take messages/ direct calls/ stock information/ order stock.
- Clerical tasks while upholding safeguarding and GDPR such as copying, faxing and file management.
- Email management and calendar scheduling for the company as well as our clientele.
- Seamlessly built rapport with clients in order to foster our welcoming culture to build trust in both the company and clientele.
SUPERVISOR
SHAKEHOUSE
2020.06 - 2020.08
- Managed a team of 9 daily and commandeered workflow of the restaurant.
- Introduced and implemented use of POS system on tablet devices as opposed to traditional pen-to-paper.
- Administered orders from order taking to delivery, while profusely being obsessed with time management.
- Hired and mentored new staff, reinforcing core values, customer service and product expertise.
- Conducted training for front of house and back of house, ensuring recipes are mastered by all; as well as upholding a golden standard which emulated throughout the business.
RETAIL ASSISTANT
SELFRIDGES
2019.11 - 2020.01
- Organised and allocated seating plans in accordance with our booking system.
- Directly dealt with the resolution of customer concerns and queries whilst being compassionate.
- Ensured individual fashion needs were met highlighting my customer service abilities.
- Controlled an influx of 1000+ customers daily whilst reinforcing company values.
- Inventory maintenance and stock control as well as maintenance of organisation and cleanliness of store.
- Processing of cash and card transactions in addition to exchange/ refund policy adhering.
Education
Extended Diploma - Level 3 BTEC Health & Social Care
Solihull Sixth Form
Birmingham 2021.01 -
GCSEs - 9 GCSEs including Maths and English
Yardleys School
Birmingham 2019.01 -
Skills
- Budgeting & Forecasting: Expertise in shrink reports, wage management, and sales forecasting using interpolation and extrapolation methods
- Technology & Data Analysis: Proficient in CRM systems, SaaS tools, and analyzing performance metrics to drive operational improvements
- Visual Merchandising & POS: Skilled in creating compelling visual displays and managing point-of-sale operations to enhance the customer experience
- Client Relationship Management: Strong ability to build, maintain, and strengthen long-term client relationships
- Team Leadership & Development: Experienced in delegating tasks effectively and nurturing team growth through talent development initiatives
- GDPR & Data Privacy Compliance: Well-versed in GDPR regulations and ensuring secure handling of sensitive customer data
- Technical Proficiency: Advanced user of MacOS, Windows, iOS, AndroidOS, and Microsoft 365 applications
- Aviation Systems & Regulations: Knowledgeable in aircraft systems and well-versed in aviation regulations (FAA, ICAO)
- Problem-Solving & Multi-Tasking: Strong organizational skills with the ability to manage priorities and resolve challenges efficiently
- Luxury Brands & Fashion Trends: In-depth understanding of luxury brands and current fashion trends, with a focus on delivering exceptional sales performance
- Communication & Comprehension: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
Reference
Available upon request.
Timeline
Assistant manager
Kurt Geiger
2025.08 - 2026.05
PSA - Passenger Service Agent
JET2.COM
2025.01 - 2025.03
SALES PROMOTER
SA PROMOTIONS
2023.10 - 2023.12
ADMINISTRATOR
ZEMS ACADEMY
2023.02 - 2023.07
SALES ASSISTANT
NUNEATON BEDS AND SOFAS
2022.09 - 2022.12
Extended Diploma - Level 3 BTEC Health & Social Care
Solihull Sixth Form
2021.01 -
SUPERVISOR
SHAKEHOUSE
2020.06 - 2020.08
RETAIL ASSISTANT
SELFRIDGES
2019.11 - 2020.01
RECEPTIONIST / ADMIN
NEW STYLE INTERIORS
2019.06 - 2020.10
GCSEs - 9 GCSEs including Maths and English
Yardleys School
2019.01 -