Melicia Oliveira
Newcastle upon Tyne
Summary
Aspiring to become a Healthcare Assistant, I am driven by a genuine desire to embody the core values of the organization. My passion lies in helping others, making a positive impact on people's lives, and contributing to the well-being of the community.
Currently pursuing my level 5 in Psychology, I am eager to transition into the healthcare sector. I firmly believe this to be a valuable opportunity for me to gain practical experience, acquire knowledge, and develop the skills necessary for this rewarding and impactful profession.
I am committed to upholding the values of compassion, respect, and excellence in patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Process Guide
Amazon
Newcastle upon Tyne
2021.10 - Current
- Acted as a Process Guide at Amazon NCL1 during Peak 2022. My role was to be responsible for overseeing and tracking packing priorities, supervising a team of 20 operatives. Trained and coached packers in order to improve productivity and minimise errors. Planned work rotas to optimise team performance and target achievement.
- Investigated process faults and devised targeted solutions while communicating with Team Leader and RME Team.
- Acted as a Packer and Stower helping the department achieving the desirable rates. Currently working in the TOM department.
Education
High School Diploma - Business And Administration
Maria Do Rosario Castaldi School
Brazil12.2017
Skills
- Compassion and Empathy
- Commitment to Quality of Care
- Empathetic Listening
- Strong Communication Skills
- Respect and Dignity
- Working Together for Patients
- Team Working
- Person Centric Care
- Equality and Diversity
Certification
- Understanding learning disabilities and Autistic Spectrum Disorder - Florence Academy (2024)
- Pathway to Care Programme in Adult Social Care - Florence Academy (2024)
- Pathway to Care Programme, The 6 C's of Care - Florence Academy (2024)
- Introduction to Psychology, Level 4 - University of Oxford (2023)
- ICDL IT Level 2 - Newcastle College (2022)
Languages
Portuguese
Native language
English
Fluent
Spanish
Upper intermediate
B2
Timeline
Process Guide
Amazon
2021.10 - Current
High School Diploma - Business And Administration
Maria Do Rosario Castaldi School