Melca Fernando
Trainee Counsellor
Llandaff, Cardiff,VGL
Summary
Highly motivated and organized individual with experience in office administration and a passion for helping others. Currently training to become a counselor, and eager to use skills and knowledge to make a positive impact on the lives of others.
Have a proven track record of success in meeting deadlines and working independently and as part of a team.
Have gained experience in working with clients of all ages and backgrounds during counseling traineeship. Have learned about a variety of counseling theories and techniques and committed to providing clients with the support and guidance needed to achieve their goals.
Highly motivated and compassionate individual with a strong desire to help others and confident that have the skills and knowledge necessary to be a successful office administrator and counselor.
Eager to learn and grow in career and excited to find a position where skill can be used to make a difference in the lives of others.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Counselor Trainee
Transmind Care Centre
Dehiwala
03.2023 - 09.2023
- Fostered communication and friendship among group members through team-building activities.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Encouraged participants to open up and share thoughts at group counseling sessions.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Adapted counseling techniques to best suit individual needs of each client.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Facilitated group counseling sessions to support and encourage client growth.
- Supervised meetings with family members to help create support system for clients.
- Provided education on mental health topics and resources to clients.
- Educated clients on dangers of substance abuse and prevention techniques.
- Assisted clients in exploring feelings and understanding behaviors.
- Supported individuals dealing with mental health and emotional issues.
Office Administrator
Mcgolan Seafoods
Peliyagoda
01.2021 - 12.2022
Office Administrator
Mcgolan Sea Foods
Peliyagoda
01.2014 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Organized, facilitated and participated in community service efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
Education
Diploma of Higher Education - Counselling and Psychology
Transmind Institue of Training And Development
SriLanka 01.2023 - 09.2023
Diploma of Higher Education - Child Psychology and Educational Psychology
Transmind Institute of Training And Develpoment
SriLanka 01.2023 - 09.2023
Advanced level -
Lyceum International School | Cambridge International Examination
Wattala, Srilanka 09.2012 - 08.2014
Ordinary Level -
Lyceum International School
Wattala, Srilanka 09.2010 - 08.2012
Skills
Strong decision makerundefined
Additional Information
ACADEMIC QUALIFICATION
Diploma in Child Psychology and Educational Psychology
Accreditation: ABE endorsed Qualification
Gatehouse Awards
Diploma In Child Psychology and Educational Psychology
Accreditation: ABE endorsed Qualification
Gatehouse Awards
Timeline
Counselor Trainee
Transmind Care Centre
03.2023 - 09.2023
Diploma of Higher Education - Counselling and Psychology
Transmind Institue of Training And Development
01.2023 - 09.2023
Diploma of Higher Education - Child Psychology and Educational Psychology
Transmind Institute of Training And Develpoment
01.2023 - 09.2023
Office Administrator
Mcgolan Seafoods
01.2021 - 12.2022
Office Administrator
Mcgolan Sea Foods
01.2014 - 02.2018
Advanced level -
Lyceum International School | Cambridge International Examination
09.2012 - 08.2014
Ordinary Level -
Lyceum International School
09.2010 - 08.2012
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