Melany Rodrigues

• Maintained extensive knowledge of food and drink items
• Took Breakfast and lunch orders, upselling additional products when necessary - enhancing dining experience
• Gained Specialty coffee knowledge and skills including different bean types, methods and sensory. Prepared various different coffees with latte art.
• Managed customer complaints professionally, resolving issues promptly and effectively.
• Performed opening and closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Demonstrated ability to handle stressful situations calmly, maintaining composure even during peak hours.

• Tasted and memorised an average of 23 fresh-quality dishes, including allergen information and cooking methods
• Ensured all guests had a smooth unique experience by creating a friendly and personable atmosphere whilst maintaining professionalism
• Looked after a table section for lunch and dinner services whilst taking initiative to help others when needed.
• Handled difficult situations with diplomacy, leading to guest satisfaction
• Worked efficiently in a fast-paced environment

(Hotels worked at: Mayfair Hotel, The Langham and Savoy)

• Consistently provided genuine, warm and welcoming service, helping guests feel comfortable and valued.
• Worked closely with kitchen staff and event organisers to ensure smooth service for duration of event.
• Memorised and explained all event food and beverage items to guests including ingredients and allergens
• Prepared function rooms according to event seating plans and specifications
• Served plated meals in synchronisation, canapés, and drinks efficiently and professionally
• Assisted with room-turnaround and close down of events
• Ensured guest satisfaction by responding promptly to requests and resolving minor issues
• Assisted with bar service and beverage replenishment
• Wine waiting