Melani Iris Coronel Damiano
Liverpool,United Kingdom
Summary
Detail-oriented administrative and IT professional with over six years’ experience delivering compliant, customer-focused services in fast-paced environments. Proven record of managing complex schedules, secure record-keeping and bespoke reporting to support governance and policy delivery. Highly skilled in Microsoft Excel and Access, with a steadfast commitment to Civil Service values of integrity, honesty, impartiality and objectivity. Bilingual English/Spanish communicator adept at stakeholder engagement, process improvement and team collaboration.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Secretary
Quiroz & Arauco Ingenieros S.A.C.
Lima, Peru
01.2017 - 08.2017
- Supported employees, suppliers, and customers with administrative tasks.
- Prepared and organised documents and files, including expense reports for meetings and travel arrangements.
- Maintained accurate records and spreadsheets.
- Composed and distributed meeting agendas, correspondence, and reports to ensure timely communication.
- Upheld office scheduling and event calendars.
- Supervised incoming and outgoing mail and emails.
- Produced architectural design drawings using AutoCAD, contributing to precise and detailed building schematics.
Customer Service
General Cable Peru S.A.C.
Lima , Peru
02.2015 - 02.2016
- Handled 30+ customer enquiries daily, both in person and by phone, resolving complaints through de-escalation, trust-building, and tailored solutions.
- Addressed enquiries related to billing, service adjustments, and payment extensions, providing clear guidance on pricing and stock availability.
- Contributed to top-tier customer service ratings by delivering consistent support, resolving issues promptly, and enhancing customer satisfaction.
- Collaborated with internal teams to coordinate on customer issues, sales reporting, and inventory management.
- Generated routine sales analytics using Microsoft Excel, converting raw data into visual reports to track performance and support reviews.
- Managed a high-volume workload in a fast-paced, deadline-driven environment.
Receptionist
Gen.eral Cable Peru S.A.C.
Lima, Peru
05.2014 - 12.2014
- Received and directed incoming calls promptly, ensuring accurate transfer to relevant team members.
- Handled enquiries and provided effective solutions via telephone and face-to-face communication.
- Welcomed and assisted office visitors daily, delivering high-standard hospitality.
- Managed and prepared documentation for meetings, conferences, travel arrangements, and expense reporting.
- Coordinated hospitality for management meetings and presentations, ensuring professional service and attention to detail.
- Maintained a polished reception area—meticulously overseeing calls and documentation—which earned commendations from the Sales Manager
Receptionist
Rexel Peru S.A.C.
Lima, Peru
08.2012 - 12.2013
- Managed 50+ incoming calls daily, ensuring accurate information delivery and efficient message routing.
- Provided English-Spanish translation services, ensuring clear and culturally appropriate communication.
- Issued identity badges and directed visitors weekly, supporting secure access and positive experiences.
- Organised incoming mail and maintained office filing systems.
- Securely maintained confidential documentation, ensuring accurate filing and adherence to data protection protocols.
- Performed clerical tasks including typing documents in Microsoft Word, printing, copying, and faxing.
- Maintained office scheduling and event calendars.
- Ordered and tracked office supplies for the team, ensuring uninterrupted operations and accurate inventory management.
- Oversaw health and safety procedures, coordinating fire drills and
Secretary
Kalvirs Academy E.I.R.L.
Lima , Peru
06.2009 - 05.2012
- Dealt with telephone and email enquiries promptly and professionally.
- Processed internal memos and mail, ensuring timely communication across departments.
- Coordinated the general manager’s schedule, planning and arranging meetings to optimise time management and support smooth daily operations.
- Booked meeting rooms and conference facilities for staff, clients, and external stakeholders to facilitate business activities.
- Generated and submitted monthly and annual sales reports.
- Prepared and updated contact information for organisation members.
- Recruited, trained, and supervised junior staff, delegating tasks as needed.
- Ensured operational readiness of photocopiers and fax machines, supporting uninterrupted daily administrative functions.
Education
Higher National Certificate - Computing
The City of Liverpool College
United Kingdom 09.2024 - 05.2025
IELTS Academic - English
IELTS Academic (CEFR Level B2)
University of Liverpool 05.2024 - 05.2024
Level 4 - Computer Science
IDAT College
Peru 03.2003 - 12.2005
GCSEs - Math And Science
Colegio San Carlos 169
Peru 03.1996 - 12.2000
Skills
- Customer Service
- Oral Communication
- Written Communication
- Organisational Skills
- Prioritisation Skills
- Attention to Detail
- Teamwork Skills
- Computing Skills
- Problem solving
- Time management
Languages
English
Proficient (C2)
Spanish
Native
Affiliations
- Design custom cards using Canva, blending creativity and layout precision to produce visually engaging designs.
- Enjoy reading and walking as personal pursuits that support continual learning, reflection, and well-being
Timeline
Higher National Certificate - Computing
The City of Liverpool College
09.2024 - 05.2025
IELTS Academic - English
IELTS Academic (CEFR Level B2)
05.2024 - 05.2024
Secretary
Quiroz & Arauco Ingenieros S.A.C.
01.2017 - 08.2017
Customer Service
General Cable Peru S.A.C.
02.2015 - 02.2016
Receptionist
Gen.eral Cable Peru S.A.C.
05.2014 - 12.2014
Receptionist
Rexel Peru S.A.C.
08.2012 - 12.2013
Secretary
Kalvirs Academy E.I.R.L.
06.2009 - 05.2012
Level 4 - Computer Science
IDAT College
03.2003 - 12.2005
GCSEs - Math And Science
Colegio San Carlos 169
03.1996 - 12.2000
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