Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Melanie Watts

Brinsley,Nottinghamshire

Summary

Results-driven Management professional with twelve years of experience in Automotive Textiles operations, production management, organisational development and team building. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.

Overview

25
25
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Operations manager

Lear Corporation
Alfreton, Derbyshire
01.2020 - 01.2024
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Established and communication daily priorities to guide team activities.
  • Promoted health and safety measures for guaranteed compliance and zero injuries.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Analysed operations data to identify process gaps and successfully implement change.

HR Manager

Guilford Europe Ltd (Lear Corporation)
Alfreton, Derbyshire
03.2012 - 01.2020
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Advised line managers on correct disciplinary procedures for compliant issue resolution.
  • Assessed new staff eligibility through rigorous reference and right-to-work checks.
  • Led annual salary reviews, talent reviews, succession planning and performance management.
  • Used staff survey findings to implement enhanced working conditions and practices.
  • Led high-performing teams and developed organisational leadership capacity.
  • Developed bonus and incentive programmes to drive employee performance.

HR officer

Guilford Europe Ltd (Lear Corporation)
Alfreton, Derbyshire
03.2006 - 08.2012
  • Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.
  • Maintained precise, detailed staff and company records for thorough reference.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Educated line managers on policy and process changes for implementation.

Branch Manager

Enterprise Rent a Car
Arnold, Nottinghamshire
05.2000 - 04.2005
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Built and nurtured customer relationships to retain business and loyalty.
  • Set team performance goals and monitored progress to encourage attainment.

Call Centre Team Leader

Prolog
Annesley, Nottinghamshire
10.1998 - 04.2000
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.

Education

Master of Arts - Human Resources Management

University of Derby
Derby
09.2016 - 07.2018

Bachelor of Arts - Law and Business

University of Lincolnshire and Humberside
Hull
09.1995 - 07.1998

A-Levels - English Language, 16th Century History, Fine Art

South East Derbyshire College
Heanor, Derbyshire
09.1992 - 07.1994

9 GCSEs - grade A - C -

Mathew Holland Comprehensive School
Selston, Nottinghamshire
09.1987 - 07.1992

Skills

  • High-pressure environments
  • Relationship building
  • Communication improvements
  • Process improvement strategies
  • Change management

Affiliations

  • Gardening projects, home improvements, anything practical.

Certification

IOSH Managing Safely

ISO16949 accredited

Timeline

Operations manager

Lear Corporation
01.2020 - 01.2024

Master of Arts - Human Resources Management

University of Derby
09.2016 - 07.2018

HR Manager

Guilford Europe Ltd (Lear Corporation)
03.2012 - 01.2020

HR officer

Guilford Europe Ltd (Lear Corporation)
03.2006 - 08.2012

Branch Manager

Enterprise Rent a Car
05.2000 - 04.2005

Call Centre Team Leader

Prolog
10.1998 - 04.2000

Bachelor of Arts - Law and Business

University of Lincolnshire and Humberside
09.1995 - 07.1998

A-Levels - English Language, 16th Century History, Fine Art

South East Derbyshire College
09.1992 - 07.1994

9 GCSEs - grade A - C -

Mathew Holland Comprehensive School
09.1987 - 07.1992
Melanie Watts