Melanie Simm
Stone,Staffordshire
Summary
Virtual assistant with extensive experience in customer support and event coordination. Proficient in calendar management, email handling, and meeting bookings, ensuring seamless operations. Skilled in data entry and record management while adhering to confidentiality and data protection standards. Strong communicator with a focus on enhancing customer satisfaction through effective problem-solving and swift query resolution.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Self Employed
Stone, Staffordshire
2023.03 - Current
- Answered calls and emails, assisting clients and customers with inquiries to enhance customer satisfaction.
- Delivered exceptional customer care by resolving queries swiftly.
- Monitored email inboxes, prioritising important messages for timely responses to ensure effective communication.
- Maintained an organised calendar for team meetings, trips, and appointments.
- Handled confidential information with care while ensuring data protection standards were met.
- Updated client correspondence files and recorded changes in file index.
- Coordinated company events from venue selection to on-the-day management to boost team morale.
- Coordinated company events, managing venue selection and on-the-day logistics to strengthen team cohesion.
Education
NVQ Level 2 - Certificate in Principles of Business
NWSLC
Warwickshire2024-01
NVQ Level 2 - Digital Promotions For Business
NWSLC
Warwickshire2024-01
NVQ Level 2 - AAT
Stoke on Trent College
Stoke on Trent2023-01
GCSEs - GCSE
Rainford High School
St Helens1991-01
Skills
- Calendar management
- Email handling
- Meeting bookings
- Records management
- Data Entry
- Customer support
- Event coordination
- Client communication
- Problem solving
- Canva
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Self Employed
2023.03 - Current
NVQ Level 2 - Certificate in Principles of Business
NWSLC
NVQ Level 2 - Digital Promotions For Business
NWSLC
NVQ Level 2 - AAT
Stoke on Trent College
GCSEs - GCSE
Rainford High School