Melanie Rossiter
Royal Leamington Spa,United Kingdom
Summary
Experienced in retail and customer service, with a background in merchandising, cash handling, and EPOS systems. Able to demonstrate exceptional ability in improving customer satisfaction, whilst excelling in visual and product merchandising. Skilled in budget management, employee scheduling, product design and store layout. Recognised for ability to undertake other team and department roles. Reliable all rounder, demonstrating practical skills in a wide range of areas.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Shop Manager
Blackwell Adventure
Bromsgrove, Worcestershire
02.2020 - Current
- Oversee daily shop operations, ensuring smooth running of business suited to customers
- Negotiate with suppliers for better prices, Coordinate promotional events, develop products, creating greater brand awareness
- Assess and update changes to practices and procedures
- Communicate with leaders to coordinate shop visits and product distribution for groups of 1000 plus
- Deliver excellent customer experiences with personalised service approach, emailing customers prior to visiting
- Recruitment of staff, training, building knowledgeable customer-focused team
Customer Service Advisor
Blackwell Adventure
Bromsgrove, Worcestershire
09.2014 - 02.2020
- Provided friendly, efficient customer service, through use of in-house booking system, phone, email and in person
- Liaised with other department to coordinate efficient booking of activities and accommodation for groups of 12-1500
- Guided customers through booking process, ensuring age appropriate activity programme
- Strengthened customer relationships through clear communication and problem-solving
- Strongly involved in organising events, training and advising on policy and procedure changes
- General office administration duties
Outdoor activity instructor & Group coordinator
Blackwell Adventure
Bromsgrove, Worcestershire
05.2008 - 09.2014
- Instructed and tailored activities to participant needs and abilities, prioritising activities suited to groups desired outcome
- Delivered clear instructions for successful completion of various outdoor tasks
- Improved efficiency and productivity by acquiring new skills
- Coordinated school group residential visits, ensuring up to 60 young people were enthused and motivated
- Leading campfire and off site activities, following procedures and risk assessment to ensure safety of group
Education
GCSEs -
Bartley Green School
Birmingham 09.1987 - 06.1992
Skills
- Customer relationship management
- Cash handling expertise
- Visual and product merchandising
- Store layout optimization
- Resourcefulness and adaptability
Affiliations
- cake decorating
- gardening
- face painting
- walking and swimming
Timeline
Shop Manager
Blackwell Adventure
02.2020 - Current
Customer Service Advisor
Blackwell Adventure
09.2014 - 02.2020
Outdoor activity instructor & Group coordinator
Blackwell Adventure
05.2008 - 09.2014
GCSEs -
Bartley Green School
09.1987 - 06.1992
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