Melanie Marsh
Hertfordshire
Overview
12
12
years of professional experience
Work history
Sales and customer care consultant
Supreme Shoe Care Ltd
Harrow, Middlesex
2013.06 - 2024.11
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Fostered healthy work environment through open communication channels.
- Increased customer satisfaction by addressing and resolving queries promptly.
- Sourced stock and prepared shoe care products to ship out to customers from multiple platforms.
Customer relations representative
Freefall Accessories Limited
Kenton, Middlesex
2012.06 - 2013.06
- Assisted day to day running of ecommerce business.
- Packed orders to send out to customers on various sales platforms.
- Enhanced customer satisfaction by carefully checking items against order forms before dispatch.
- Photographed products using industry best practices for lighting and product positioning.
Education
Watford Grammar School For Girls
Watford, HertfordshireSecretarial/Reception Diploma -
St. Albans College
St Albans, HertfordshireTimeline
Sales and customer care consultant
Supreme Shoe Care Ltd
2013.06 - 2024.11
Customer relations representative
Freefall Accessories Limited
2012.06 - 2013.06
Watford Grammar School For Girls
Secretarial/Reception Diploma -
St. Albans College