Melanie Louise Dey
Product Team Leader
Aberdeen
Summary
A dedicated professional with a strong commitment to honesty and exceptional timekeeping, known for being friendly, helpful, and polite. Skilled in navigating challenges with tact and clear communication, with a passion for working with the public and a people-oriented approach. Experienced in diverse environments through roles in retail and as a beauty therapist, adept at applying creative skills while collaborating with inspiring team members.
Overview
9
9
years of professional experience
Work History
Product Team Leader
River Island
05.2021 - Current
- Managed and resolved phone and face-to-face queries efficiently
- Oversaw online and in-store purchase processing and daily cash management
- Achieved and exceeded personal KPIs and organisational targets as Product Team Leader
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Conducted observations to track team performance, addressing underachievers
Retail Assistant
Outfit
02.2020 - 01.2021
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience
- Handled online order processing and managed till transactions
- Maintained a tidy and safe shopping environment, following health and safety guidelines..
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Managed stock levels on the shop floor, ensuring availability of products and sizes for customers.
Christmas Temp.
Debenhams
10.2019 - 02.2020
- Ensured accurate till operations and performed daily cashing up procedures
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
Beauty Therapist
Simply Bliss Beauty
05.2019 - 10.2019
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Oversaw appointment bookings and maintained client records for seamless scheduling
- Grew client base by building maintaining relationships with clients.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Trained on new treatments, products and services to expand service offering.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
Education
HNC - Fashion Makeup
01-2021
VRQ Level 1 - An Introduction to Hair & Beauty
01-2018
VRQ Level 2 - Beauty Therapy
01-2018
VRQ Level 3 - Beauty Therapy
01-2018
B - Higher - English
01-2015
C - Higher - Physics
01-2015
B - National 5 - Art
01-2015
National 4 - Maths
01-2015
Skills
- I consistently maintain honesty and superb timekeeping in professional settings
- I am friendly, helpful, polite and go out of my way to help both customers and colleagues
- I navigate challenges with tact and clear communication
- I have a passion for working with the public and am very people oriented
- Through my years of college, working retail and as a beauty therapist I have worked with all different types of people in a wide variety of situations
- I love to apply my creative skills while gaining insights from inspiring team members
Timeline
Product Team Leader - River Island
05.2021 - Current
Retail Assistant - Outfit
02.2020 - 01.2021
Christmas Temp. - Debenhams
10.2019 - 02.2020
Beauty Therapist - Simply Bliss Beauty
05.2019 - 10.2019
Glam Candy - HNC, Fashion Makeup
North East Scotland College - VRQ Level 1, An Introduction to Hair & Beauty
North East Scotland College - VRQ Level 2, Beauty Therapy
North East Scotland College - VRQ Level 3, Beauty Therapy
Bridge of Don Academy - B - Higher, English
Bridge of Don Academy - C - Higher, Physics
Bridge of Don Academy - B - National 5, Art
Bridge of Don Academy - National 4, Maths