Melanie Laxton

• Provided administrative support to the sales team by managing customer enquiries, preparing timely quotes, and ensuring accurate contract execution.
• Handled incoming calls professionally, ensuring excellent customer service delivery.
• Assisted with ad-hoc administrative support for improved department operations.
• Improved output quality by proofreading documents before distribution.
• Updated and redrafted documentation to ensure compliance with Scottish government regulations, adapting it from the British version.
• Researched and qualified relevant industry events (conferences, exhibitions, webinars) as potential sales channels.
• Coordinated travel arrangements, resulting in smooth business trips/conferences, and exhibitions
• Participated in team meetings for insightful contributions and idea generation.

• Managed lettings, including property inspections (during and at end of tenancies), tenant sourcing and referencing, and finalizing tenancies.
• Drafted tenancy agreements, terms of business contracts, and government notices.
• Liaised with contractors, landlords, and tenants to arrange remedial works; maintained accurate records for accounts.
• Utilized bespoke software, Microsoft Word, and Excel for data input.
• I progressed to the Sales Negotiator role, managing new purchaser/vendor details, arranging/attending viewings, and negotiating offers.
• Liaised between vendors and purchasers to agree on purchase prices.
• Checked chain details with agents and solicitors.
• Produced sales agreement letters and memos; collected legal documentation.
• Gained financial and solicitor referrals; sourced new vendors, purchasers, and investors.
  

• Conducted sales viewings and negotiated sale prices between vendors and purchasers.
• Progressed sales by liaising with developers, solicitors, vendors, and purchasers.
• Managed property completions, including coordinating with solicitors and distributing keys.
• Handled lettings duties: property inspections, tenant sourcing/referencing, tenancy finalisation, and deposit allocation/deduction.
• Drafted tenancy agreements, terms of business contracts, and government notices.
• Coordinated remedial works with contractors, landlords, and tenants; maintained records for accounts.
• Used bespoke software, Microsoft Word, and Excel.
• Advertised and promoted properties on portals/software and social media.

• Founded and managed a cleaning services business (general cleaning/housekeeping, spring cleans, builders cleans, and holiday let cleaning).
• Handled all aspects of marketing and administration, including advertising, new business development, quotes, and accounts.
• Provided housekeeping services and contracted additional staff as needed.

• I generated new business and secured contracts for client companies through targeted strategies.
• Cultivated relationships with past clients offering them updated or new services.
• Directly engaged with business owners/managers via phone/email to arrange in-person sales meetings.
• Developed comprehensive business packages encompassing business cards, informative booklets, and website design concepts.

• Provided strategic oversight and coordination for a team of eight Diary Managers, three Seminar Coordinators, and eight Consultants.
• Facilitated communication to resolve any issues arising between the teams.
• Created and organised all marketing matreials, including advertising leaflets, information packs, and appointment booking forms.
• Engaged with potential clients via telephone and email and maintaining effective communication with other departments, including, solicitors, Financial Advisers and Design departments

• Strategically planned large seminars and events, which involved identifying suitable venues, defining target audiences, and implementing effective leaflet distribution campaigns.
• Efficiently managed seminar bookings via telephone and email, ensuring timely dispatch of information packs and confirmation tickets.
• Managed all logistical aspects of seminars, from venue preparation and attendee registration to handling post-event administrative duties.

Inheritance Advice Service/Norfolk, UK 2004 – 2008

• Received inquiries from potential clients (telephone/email), sent information packs, and booked consultant appointments.