Melanie Johnson
Great Abington,cambridge
Summary
An enthusiastic and self-motivated individual who is very organised and works well under pressure. Being approachable with a responsible attitude, I consistently deliver business results both individually and as part of a team. My personal qualities include being honest, loyal, friendly and reliable and I pride myself in my ability to help others.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Opcare
Great Shelford , Cambridgeshire
09.2024 - Current
- Answer phone calls from patients and respond to any queries
- Welcome patients to the clinic and check them in for their appointments
- Book, cancel/reschedule appointments for patients
- Check and respond to emails daily using outlook
- Communicate with admin team, clinicians and patients
- Check resuscitation box daily
- Unpack deliveries
- Booking in prosthetics and orthotics orders
- Pack and prepare any parcels for UPS collections
- Notify patients when their orthotics have arrived
- Check and record clinic room temperatures
- Query and resolve any incorrect deliveries with suppliers
- Update Excel spreadsheets
- Keep workspaces clean, safe and tidy
- Fire marshall
- Filing
Teaching Assistant
The Bellbird Primary School
Sawston , Cambridgeshire
05.2018 - 07.2024
- 1:1 Teaching Assistant for a child in Year 6
- 1:1 Teaching Assistant for a child in Reception class
- Help and offer support to all children in the classroom
- Morning/lunchtime playground duty
- Mark the childrens spellings tests each week
- Obtain any books or equipment needed for lessons
- Listen to individual children read
- Lead a spellings intervention group for children in Year 6
- Help and support in other classes when needed
- First aid
Counter Assistant
Fish 'n' Chick 'n'
Sawston & Cambridge
02.2015 - Current
- Customer service
- Cash handling
- Take food orders and pack food for customers
- Keep the front of shop clean and tidy
- Stocking up the counter
Stay At Home Mum
Parent
At Home
04.2010 - Current
Sales Invoicing Administrator/Receptionist
Alfa Tail Lifts Ltd
Sawston, Cambridge
10.2006 - 04.2010
- Efficiently and accurately produce appropriate invoices
- Check, collate and ensure that invoices are sent to customers correctly and within a reasonable timescale
- Deal with incoming client and supplier enquiries promptly
- Prepare service certificates in accordance with requirements
- Ensure that all purchase order numbers are received and chase up any that are outstanding
- To prepare spreadsheets
- Ensure service spreadsheets/databases are accurate and kept up to date
- Ensure that front of house and phones are covered
- Collection and posting of all outgoing office mail each evening
- To provide general admin support to the service department and management team
- To keep stationery well stocked and order if required
- Taking payments over the phone for customers
Receptionist
English Heritage
Cambridge
04.2005 - 10.2006
- To cover the switchboard throughout the day
- Greeting people, making sure they sign in and are met by the person they have come to see
- Taking messages for colleagues and passing them on by email using Microsoft Outlook
- Taking in parcels
- Arranging and packing parcels to be collected by courier
- Order stationery
- Taking care of incoming and outgoing faxes
- Dealing with incoming and outgoing post daily
- Updating the Excel sheet weekly with colleagues diary movements
- Booking rooms for meetings
- Keeping the reception area clean and tidy
- Fielding emails
Temp Worker, Customer Services
Figleaves.com
Haverhill, Cambridge
04.2005 - 04.2005
- Respond to customer emails
- To check, amend and cancel customer orders
Temp Worker
U.C.L.E.S
Cambridge
03.2005 - 04.2005
- Ensuring that the correct exam papers were packed and despatched to the appropriate schools, colleges and universities
Customer Services Officer
Lloyds TSB
Peterborough Service Centre
09.2002 - 02.2005
- Carry out a variety of time crucial processes across four teams
- Identify potential money laundering/fraud losses to the bank alerting relevant parties
- Liaising with retail branches and Business Centres to resolve complaints and issues
Customer Services Officer
Lloyds TSB
Cambridge Service Centre
04.2001 - 09.2002
- Reconcile and balance the banks general ledger accounts
- Maintain an Excel spreadsheets to monitor balances
- Liaise with branches to resolve customer issues
- Update and sort complex filing
Temporary Customer Services Assistant
Eden Lilley Foodhall
Cambridge
03.2001 - 04.2001
- Providing quality service to customers
Kitchen/Bar Assistant
Longbow Pub
Stapleford, Cambridge
02.2001 - 03.2001
- Preparing food
- Serving customers
- Handling cash
Head Waitress
Footlights Restaurant
Cambridge
07.2000 - 02.2001
- Serving customers
- Handling cash
- Taking bookings
- Complaint handling
Sales Assistant
Clinton Cards
Cambridge
05.2000 - 07.2000
- Customer services
- Organisation of card displays
- Handling cash
Sales Advisor
Homestyle by Fads
Cambridge
05.1999 - 04.2000
- Customer services
- Organising staff
- Handling cash
Operations Assistant
Boots the Chemist
Cambridge
11.1998 - 04.1999
- Customer services
- Handling cash
- In charge of self selection make-up
- Involved in ideas on the stands and replenishing shelves with deliveries
Sales Assistant
Homestyle by Fads
Cambridge
11.1997 - 11.1998
- Customer services
- Handling cash
- Stocking up shelves and displays
Education
GCSE -
Sawston Village College
Sawston, Cambridge1997
Skills
- Professional phone etiquette
- Excellent communication skills
- Customer service-orientated
- Flexible
- Invoice processing
- Articulate and well-spoken
- Accurate and detailed
- Pleasant demeanour
- Front desk
- Microsoft Office
- Filing
- Organised
- Team player
- Positive attitude
Timeline
Administrative Assistant
Opcare
09.2024 - Current
Teaching Assistant
The Bellbird Primary School
05.2018 - 07.2024
Counter Assistant
Fish 'n' Chick 'n'
02.2015 - Current
Stay At Home Mum
Parent
04.2010 - Current
Sales Invoicing Administrator/Receptionist
Alfa Tail Lifts Ltd
10.2006 - 04.2010
Receptionist
English Heritage
04.2005 - 10.2006
Temp Worker, Customer Services
Figleaves.com
04.2005 - 04.2005
Temp Worker
U.C.L.E.S
03.2005 - 04.2005
Customer Services Officer
Lloyds TSB
09.2002 - 02.2005
Customer Services Officer
Lloyds TSB
04.2001 - 09.2002
Temporary Customer Services Assistant
Eden Lilley Foodhall
03.2001 - 04.2001
Kitchen/Bar Assistant
Longbow Pub
02.2001 - 03.2001
Head Waitress
Footlights Restaurant
07.2000 - 02.2001
Sales Assistant
Clinton Cards
05.2000 - 07.2000
Sales Advisor
Homestyle by Fads
05.1999 - 04.2000
Operations Assistant
Boots the Chemist
11.1998 - 04.1999
Sales Assistant
Homestyle by Fads
11.1997 - 11.1998
GCSE -
Sawston Village College
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