Melanie Johnson
Great Abington,cambridge
Summary
An enthusiastic and self-motivated individual who is very organised and works well under pressure. Being approachable with a responsible attitude, I consistently deliver business results both individually and as part of a team. My personal qualities include being honest, loyal, friendly and reliable and I pride myself in my ability to help others.
Overview
28
28
years of professional experience
Work history
Administrative Assistant
Opcare
Great Shelford , Cambridgeshire
2024.09 - Current
- Answer phone calls from patients and respond to any queries
- Welcome patients to the clinic and check them in for their appointments
- Book, cancel/reschedule appointments for patients
- Check and respond to emails daily using outlook
- Communicate with admin team, clinicians and patients
- Check resuscitation box daily
- Unpack deliveries
- Booking in prosthetics and orthotics orders
- Pack and prepare any parcels for UPS collections
- Notify patients when their orthotics have arrived
- Check and record clinic room temperatures
- Query and resolve any incorrect deliveries with suppliers
- Update Excel spreadsheets
- Keep workspaces clean, safe and tidy
- Fire marshall
- Filing
Teaching Assistant
The Bellbird Primary School
Sawston , Cambridgeshire
2018.05 - 2024.07
- 1:1 Teaching Assistant for a child in Year 6
- 1:1 Teaching Assistant for a child in Reception class
- Help and offer support to all children in the classroom
- Morning/lunchtime playground duty
- Mark the childrens spellings tests each week
- Obtain any books or equipment needed for lessons
- Listen to individual children read
- Lead a spellings intervention group for children in Year 6
- Help and support in other classes when needed
- First aid
Counter Assistant
Fish 'n' Chick 'n'
Sawston & Cambridge
2015.02 - Current
- Customer service
- Cash handling
- Take food orders and pack food for customers
- Keep the front of shop clean and tidy
- Stocking up the counter
Stay At Home Mum
Parent
At Home
2010.04 - Current
Sales Invoicing Administrator/Receptionist
Alfa Tail Lifts Ltd
Sawston, Cambridge
2006.10 - 2010.04
- Efficiently and accurately produce appropriate invoices
- Check, collate and ensure that invoices are sent to customers correctly and within a reasonable timescale
- Deal with incoming client and supplier enquiries promptly
- Prepare service certificates in accordance with requirements
- Ensure that all purchase order numbers are received and chase up any that are outstanding
- To prepare spreadsheets
- Ensure service spreadsheets/databases are accurate and kept up to date
- Ensure that front of house and phones are covered
- Collection and posting of all outgoing office mail each evening
- To provide general admin support to the service department and management team
- To keep stationery well stocked and order if required
- Taking payments over the phone for customers
Receptionist
English Heritage
Cambridge
2005.04 - 2006.10
- To cover the switchboard throughout the day
- Greeting people, making sure they sign in and are met by the person they have come to see
- Taking messages for colleagues and passing them on by email using Microsoft Outlook
- Taking in parcels
- Arranging and packing parcels to be collected by courier
- Order stationery
- Taking care of incoming and outgoing faxes
- Dealing with incoming and outgoing post daily
- Updating the Excel sheet weekly with colleagues diary movements
- Booking rooms for meetings
- Keeping the reception area clean and tidy
- Fielding emails
Temp Worker, Customer Services
Figleaves.com
Haverhill, Cambridge
2005.04 - 2005.04
- Respond to customer emails
- To check, amend and cancel customer orders
Temp Worker
U.C.L.E.S
Cambridge
2005.03 - 2005.04
- Ensuring that the correct exam papers were packed and despatched to the appropriate schools, colleges and universities
Customer Services Officer
Lloyds TSB
Peterborough Service Centre
2002.09 - 2005.02
- Carry out a variety of time crucial processes across four teams
- Identify potential money laundering/fraud losses to the bank alerting relevant parties
- Liaising with retail branches and Business Centres to resolve complaints and issues
Customer Services Officer
Lloyds TSB
Cambridge Service Centre
2001.04 - 2002.09
- Reconcile and balance the banks general ledger accounts
- Maintain an Excel spreadsheets to monitor balances
- Liaise with branches to resolve customer issues
- Update and sort complex filing
Temporary Customer Services Assistant
Eden Lilley Foodhall
Cambridge
2001.03 - 2001.04
- Providing quality service to customers
Kitchen/Bar Assistant
Longbow Pub
Stapleford, Cambridge
2001.02 - 2001.03
- Preparing food
- Serving customers
- Handling cash
Head Waitress
Footlights Restaurant
Cambridge
2000.07 - 2001.02
- Serving customers
- Handling cash
- Taking bookings
- Complaint handling
Sales Assistant
Clinton Cards
Cambridge
2000.05 - 2000.07
- Customer services
- Organisation of card displays
- Handling cash
Sales Advisor
Homestyle by Fads
Cambridge
1999.05 - 2000.04
- Customer services
- Organising staff
- Handling cash
Operations Assistant
Boots the Chemist
Cambridge
1998.11 - 1999.04
- Customer services
- Handling cash
- In charge of self selection make-up
- Involved in ideas on the stands and replenishing shelves with deliveries
Sales Assistant
Homestyle by Fads
Cambridge
1997.11 - 1998.11
- Customer services
- Handling cash
- Stocking up shelves and displays
Education
GCSE -
Sawston Village College
Sawston, Cambridge1997
Skills
- Professional phone etiquette
- Excellent communication skills
- Customer service-orientated
- Flexible
- Invoice processing
- Articulate and well-spoken
- Accurate and detailed
- Pleasant demeanour
- Front desk
- Microsoft Office
- Filing
- Organised
- Team player
- Positive attitude
Timeline
Administrative Assistant
Opcare
2024.09 - Current
Teaching Assistant
The Bellbird Primary School
2018.05 - 2024.07
Counter Assistant
Fish 'n' Chick 'n'
2015.02 - Current
Stay At Home Mum
Parent
2010.04 - Current
Sales Invoicing Administrator/Receptionist
Alfa Tail Lifts Ltd
2006.10 - 2010.04
Receptionist
English Heritage
2005.04 - 2006.10
Temp Worker, Customer Services
Figleaves.com
2005.04 - 2005.04
Temp Worker
U.C.L.E.S
2005.03 - 2005.04
Customer Services Officer
Lloyds TSB
2002.09 - 2005.02
Customer Services Officer
Lloyds TSB
2001.04 - 2002.09
Temporary Customer Services Assistant
Eden Lilley Foodhall
2001.03 - 2001.04
Kitchen/Bar Assistant
Longbow Pub
2001.02 - 2001.03
Head Waitress
Footlights Restaurant
2000.07 - 2001.02
Sales Assistant
Clinton Cards
2000.05 - 2000.07
Sales Advisor
Homestyle by Fads
1999.05 - 2000.04
Operations Assistant
Boots the Chemist
1998.11 - 1999.04
Sales Assistant
Homestyle by Fads
1997.11 - 1998.11
GCSE -
Sawston Village College