Melanie Hook
Tadcaster,UK
Summary
Experiencing a professional transitioning back to office administration with a strong background as a Level 4 Rehabilitation Specialist in Chronic Joint Pain and Cardiac Rehabilitation.
Proven ability to create and manage detailed spreadsheets for program lifecycle tracking, demonstrating strong organisational skills.
Highly motivated and detail-oriented, with a track record of effective time management and performance under pressure.
Collaborative team player with a commitment to continuous learning and improvement.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Rehabilitation Specialist
Nuffield Health-Harrogate
Harrogate, North Yorkshire
11.2019 - 05.2025
- Executed daily responsibilities with precision and efficiency.
- Triaged participants to confirm eligibility for programmes.
- Ensured timely completion of assessment questionnaires.
- Scheduled and conducted health checks at specified programme stages.
- Maintained weekly attendance registers for all sessions.
- Managed personal calendar for appointments related to duties.
- Delivered weekly emails containing workouts and essential information.
- Facilitated graduation classes for participants advancing in joint pain programme.
- Managing 150 - 200 participants throughout their journey on the programme per year.
Customer Services Assistant (Part-time)
Moto Services Group - Chow outlet
Wetherby, UK
08.2019 - 11.2025
- Directed customer service initiatives, upheld kitchen hygiene standards, and facilitated food preparation processes.
Group Exercise Instructor
Ignite Fitness SA
Cape Town, South Africa
11.2018 - 03.2019
- Instructed Spin classes, preparing ride profiles and music playlists for 45-minute and 60-minute sessions.
- Ensured adherence to safety protocols for bike setups and techniques.
- Greeted members to foster a welcoming class environment.
Group Exercise Instructor
Virgin Active SA
Cape Town, South Africa
09.2017 - 03.2019
- Instructed Spin classes, preparing ride profiles and music playlists for 45- and 60-minute sessions.
- Ensured member satisfaction by greeting participants and encouraging enjoyment.
- Adhered to safety protocols regarding bike setups and technique for all riders.
- Enhanced member retention through consistent delivery of high-quality classes.
Personal Trainer/Fitness Instructor & Group Exercise Instructor
Hooked on Fitness
Cape Town, South Africa
01.2009 - 03.2019
- Oversaw independent gym operations and administration to ensure smooth functionality.
- Delivered personalised one-on-one training sessions in a fully equipped home gym.
- Designed bespoke training programmes to enhance client fitness outcomes.
- Conducted personalised fitness assessments for tailored training plans.
- Specialised in weight loss, toning, flexibility, and overall fitness training.
- Instructed engaging spinning classes at Superbodies gym, promoting high participation rates.
- Substituted as Pilates instructor for basic classes during instructor absences.
- Expanded customer base through referrals driven by outstanding results and satisfaction.
Creditors Supervisor
Wozani Berg Gasoline
Port Shepstone, South Africa
01.2004 - 01.2010
- Oversaw creditors department operations, ensuring efficient processes.
- Completed monthly reconciliations for all creditors and compiled payment lists.
- Reconciled major supplier account for Afrox Gas (PTY) Ltd.
- Managed month-end stock positions and daily cash-ups for four depots.
- Conducted performance appraisals with employees for career development discussions.
Bookkeeper
Blue Box Welding
Port Shepstone, South Africa
01.2001 - 01.2008
- Complete bookkeeping function on Pastel version 2004.
- Ensured tax compliance by preparing accurate tax returns on time.
- Produced timely financial reports with use of bookkeeping software.
- Balanced general ledger by reconciling entries accurately and promptly.
- Organised supplier payments punctually to sustain good business relationships.
Accounts Supervisor
BP Fuels South Africa
Port Shepstone, South Africa
01.2003 - 01.2004
- Operated on a consultancy basis to compile month-end accounts for COC Truck Inn (Fuel forecourts) integrating into main Tetra System alongside stock reconciliations for bulk fuels (including LPG), lubricants, and COC onsite tanks.
Assistant
Stowell & Co Liquidators
Port Shepstone, South Africa
12.2002 - 01.2003
- Supported closure of financial records after PS Gas and Fuel Distributors entered liquidation.
COC Supervisor
PS Gas and Fuel Distributors
Port Shepstone, South Africa
11.2001 - 11.2002
- Supervised daily operations of COC Truck inn, ensuring accurate cash balancing.
- Managed stock control for all bulk fuels and lubricant inventories.
- Controlled petty cash of approximately R20 000 per day.
- Oversaw local trade creditors to maintain financial relationships.
Customer Service Representative (CSR)
Whitbread Logistics
Reading, UK
01.2001 - 12.2001
- Captured food orders from company's logistics clientele.
- Assisted customers in making informed decisions by providing detailed product information.
Customer Service Representative (CSR)
First Direct Bank
Leeds, UK
01.1998 - 12.1999
- Facilitated customer interactions regarding bank accounts.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
Branch Co-ordinator
Xpanda Security
Midrand, South Africa
01.1994 - 01.1996
- Oversee daily operations of branch and manage petty cash transactions.
- Carried out day-to-day duties accurately and efficiently.
Admin Assistant
Germiston Veterinary Hospital
Germiston, South Africa
01.1994 - 12.1994
- Facilitated scheduling and payment processes for customer appointments and walk-ins, alongside managing discharge and booking of animals to hospital.
- Interacted professionally with clients providing excellent service at all times.
- Managed front desk duties to ensure smooth operation of reception area.
Mortgage Administrator
Berry Birch & Noble
Clevedon, UK
01.1992 - 01.1994
- Ensured strict adherence to paperwork and procedures throughout mortgage process from initiation to application completion.
- Achieved timely communication with clients by maintaining regular updates on mortgage application status.
-
Admin Assistant (invoice clerk)
Western Flyer Manufacturing
Alberton, South Africa
01.1991 - 05.1992
- Managed invoicing and order processing from suppliers.
- Oversaw petty cash management to ensure accurate financial tracking.
- Maintained inventory records for stationery and office supplies, ensuring timely ordering.
Education
Foundation certificate - Data & business analysis (BA) and COMPTia
IT Online Learning
United Kingdom 01.2025 -
Senior National Certificate (Matric) - English, Mathematics, Science, Biology, Afrikaans, Accounting
Dinwiddie High School
Germiston, GautengNVQ Level 4 - Physical Activity and Weight Management for Obese and Diabetic Clients
HFE (Active IQ)
United Kingdom 10.2023 -
NVQ Level 4 - Exercise for Management of Low Back
Future Fit UK
United Kingdom 12.2023 -
NVQ Level 4 - Cardiac Rehabilitation exercise instructor
BACPR
United Kingdom 09.2022 -
NVQ Level 3 - Fitness & Wellbeing
Health & Fitness Professional Association
South Africa 01.2013 -
NVQ Level 3 - GP Exercise Referral
Future Fit UK
United Kingdom 08.2022 -
NVQ Level 3 - Nutrition for Physical activity
Future Fit UK
United Kingdom 11.2019 -
NVQ Level 3 - Designing physical activity programmes for ante and post natal clients
Future Fit UK
United Kingdom 07.2020 -
NVQ Level 2 - Accounting & office administration
Accounting & office administration
Clevedon, North Somerset 1992 - 1992
Year 1 BCompt degree - Business and Accounting
University of South Africa
South Africa 1991 - 1992
Skills
- Calm under pressure
- Problem-solving
- Resourcefulness
- Communication skills
- Excel proficiency
- Group exercise instruction
- Accounting principles
- Personal training
- Rehabilitation specialisation
- Pastel software proficiency
Certification
- Nuffield Health Basic Life Support (Adult and Child CPR and AED training) 01/01/25
- Basic Boxer Trainer, Vibrant Sport Management, 05/01/18
- Injury Prevention Specialist, Health & Fitness Professional Association (HFPA South Africa), 01/01/17
- Certificate in professional photography course, The Photography Institute, 12/01/15
- Certificate in Sports Nutrition and supplementation, Health & Fitness Professional Association (HFPA South Africa), 09/01/10
- Spinning (Studio Cycle) Instructor, Health & Fitness Professional Association (HFPA South Africa), 08/01/09
- Certificate Spencer Pilates Instructor, NESTA (USA), 07/01/09
- Accounting & Bookkeeping, International Correspondence School, 12/01/96
Affiliations
- Reading
- Gaming
- Painting of minitures
- Hiking and outdoor activities
References
References available upon request.
Timeline
Foundation certificate - Data & business analysis (BA) and COMPTia
IT Online Learning
01.2025 -
NVQ Level 4 - Exercise for Management of Low Back
Future Fit UK
12.2023 -
NVQ Level 4 - Physical Activity and Weight Management for Obese and Diabetic Clients
HFE (Active IQ)
10.2023 -
NVQ Level 4 - Cardiac Rehabilitation exercise instructor
BACPR
09.2022 -
NVQ Level 3 - GP Exercise Referral
Future Fit UK
08.2022 -
NVQ Level 3 - Designing physical activity programmes for ante and post natal clients
Future Fit UK
07.2020 -
NVQ Level 3 - Nutrition for Physical activity
Future Fit UK
11.2019 -
Rehabilitation Specialist
Nuffield Health-Harrogate
11.2019 - 05.2025
Customer Services Assistant (Part-time)
Moto Services Group - Chow outlet
08.2019 - 11.2025
Group Exercise Instructor
Ignite Fitness SA
11.2018 - 03.2019
Group Exercise Instructor
Virgin Active SA
09.2017 - 03.2019
NVQ Level 3 - Fitness & Wellbeing
Health & Fitness Professional Association
01.2013 -
Personal Trainer/Fitness Instructor & Group Exercise Instructor
Hooked on Fitness
01.2009 - 03.2019
Creditors Supervisor
Wozani Berg Gasoline
01.2004 - 01.2010
Accounts Supervisor
BP Fuels South Africa
01.2003 - 01.2004
Assistant
Stowell & Co Liquidators
12.2002 - 01.2003
COC Supervisor
PS Gas and Fuel Distributors
11.2001 - 11.2002
Bookkeeper
Blue Box Welding
01.2001 - 01.2008
Customer Service Representative (CSR)
Whitbread Logistics
01.2001 - 12.2001
Customer Service Representative (CSR)
First Direct Bank
01.1998 - 12.1999
Branch Co-ordinator
Xpanda Security
01.1994 - 01.1996
Admin Assistant
Germiston Veterinary Hospital
01.1994 - 12.1994
Mortgage Administrator
Berry Birch & Noble
01.1992 - 01.1994
Admin Assistant (invoice clerk)
Western Flyer Manufacturing
01.1991 - 05.1992
Senior National Certificate (Matric) - English, Mathematics, Science, Biology, Afrikaans, Accounting
Dinwiddie High School
NVQ Level 2 - Accounting & office administration
Accounting & office administration
1992 - 1992
Year 1 BCompt degree - Business and Accounting
University of South Africa
1991 - 1992
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