Melanie Galpin
Bury,Lancashire
Summary
A highly motivated and results-driven professional seeking a new and challenging role to leverage expertise in customer service and a broad range of transferable skills. Possesses strong communication, organisational, and problem-solving abilities, with a proven track record of building positive client relationships and delivering high-quality service. Dedicated to exceeding client expectations and contributing to overall business success through efficiency, adaptability, and a proactive approach.
Overview
19
19
years of professional experience
4012
4012
years of post-secondary education
1
1
Certification
Work history
Travel Consultant
Designer Travel
Ramsbottom, Lancashire
01.2022 - 03.2026
- Collaborated with tour operators to create unique and memorable travel experiences for clients in line withclient preferences and budget constraints to ensure exceptional holiday experiences.
- Provided 24/7 client support during travels, effectively managing emergencies and unforeseen issues.
- Employed effective communication skills to build strong client relationshipsn and addressed client inquiries, issues, and complaints with creative problem-solving approaches.
- Maintained awareness of current industry news and travel advice to offer accurate information and guidance.
Level 2 teaching assistant
Lancashire County Council – Broadway Primary School
Haslingden, Lancashire
12.2018 - 12.2021
- Part of Breakfast and Afterschool Club, planning activities and ensuring safety and well-being of children.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Maintained up-to-date records of pupil progress.
- Collaborated with teachers to develop and implement lesson plans during COVID-19, adapting to changing educational needs.
- Liaised between teachers and parents, maintaining open lines of communication.
Travel Consultant
Independent Travel Experts, Homeworker
Bury
06.2014 - 11.2019
- Successfully managed and operated my home-based travel agency as part of Independent Travel Experts.cGenerated leads and promoted business through networking events and local marketing initiatives.
Operations Executive
On Holiday Group Ltd, Rossendale
Rossendale, Lancashire
04.2007 - 03.2014
- Resolved hotel closures and overbookings by sourcing alternative accommodations and amending customer bookings.
- Provided administrative support to various departments ensuring smooth operations.
- Participated in the24 hour emergency response team providing immediate assistance to customers.
- Generated sales reports using Excel providing management with performance data.
- Trained new employees on procedures and best practices.
Education
NVQ level 2 Teaching Assistant - Education
Lancashire Adult Learning Centre Burnley College
BurnleyABTA Gateways to Travel Certificate -
Bury College
Bury, Borough of BuryWoodhey High School
Ramsbottom, Borough of Bury1993
Skills
- Excellent communication skills, both written and verbal
- Excellent standards of customer care
- Valuable experience of working within large organisation dealing with customer enquiries, bookings, and complaints
- Effective negotiation skills to manage and resolve identified conflicts
- Competent in completing of documentation precisely and clearly
- Work calmly when dealing with challenges that require problem solving
- Capability to deliver workloads, meet deadlines and achieve targets
Certification
- Essential First Aid for All ages with AED Training
- PADI Open water certificate
Affiliations
- Scubadiving, Walking, Travelling and experiencing different cultures. Learning to surf.
Professional Development
Currently undertaking Continuing Professional Development (CPD), including:
- Safeguarding Children and Young People
- ADHD and Autism Diploma
- SEND (Special Educational Needs and Disabilities) Diploma
- Mental Wellbeing in Children and Young People Certificate
References
References available upon request.
Timeline
Travel Consultant
Designer Travel
01.2022 - 03.2026
Level 2 teaching assistant
Lancashire County Council – Broadway Primary School
12.2018 - 12.2021
Travel Consultant
Independent Travel Experts, Homeworker
06.2014 - 11.2019
Operations Executive
On Holiday Group Ltd, Rossendale
04.2007 - 03.2014
NVQ level 2 Teaching Assistant - Education
Lancashire Adult Learning Centre Burnley College
ABTA Gateways to Travel Certificate -
Bury College
Woodhey High School