Melanie Field
Hull,E. Yorkshire
Summary
Dedicated professional with a strong background in customer service orientation and logistical planning. Demonstrates exceptional time-management and resilience under pressure, ensuring outstanding customer service and seamless product integration. Possesses comprehensive product knowledge, leadership skills, and operational support expertise. Known for stress tolerance and a commitment to excellence in all tasks undertaken.
Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset. Ready to bring innovative solutions and foster growth in OSG role.
Overview
28
28
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work history
Manager
M & D Components Ltd
Hull, East Riding of Yorkshire
04.2001 - 01.2025
- Liaised with suppliers to ensure timely deliveries.
- Delivered high-quality products to increase customer satisfaction.
- Enforced safety regulations to reduce workplace accidents.
- Controlled resources by department or project and tracked use in Sage 200.
- Facilitated staff training, resulting in better customer service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Delegated tasks efficiently to maximise productivity.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered services to customer locations within target timeframes.
- Completed opening and closing procedures, from product replenishment to budget control.
- Served customers to drive sales and deliver top-quality experiences.
- Completed customer orders with speed and accuracy.
- Received and processed stock using inventory management system.
- Replenished stock and processed deliveries to maximise product availability.
- Carried out day-to-day duties accurately and efficiently.
Assistant Manager - Hospitality
Rank Group
Penrith, Cumbria
04.1997 - 04.2001
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Delegated tasks to over 10 team members efficiently improving overall productivity.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in the brand.
- Maintained high standards of store cleanliness, enhancing experience for customers.
- Assisted in recruitment process to build an effective workforce.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Generated Key Performance Indicator reporting to drive better performance.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
BTEC in Business Studies - Business
Hull College
Kingston upon Hull 09/1991 - 06.1993
GCSEs - English, Maths, Combined Sciences, Sociology
Withernsea High School
Withernsea 09.1986 - 05.1991
Skills
- Customer service orientation
- Logistical planning
- Time-management
- Resilience under pressure
- Product knowledge and integration
- Outstanding customer service
- Product knowledge
- Leadership skills
- Operational support
- Stress tolerance
Affiliations
- Cooking
- Gym
- Socialising
Certification
AAT Level 1
AAT Level 2
Timeline
Manager
M & D Components Ltd
04.2001 - 01.2025
Assistant Manager - Hospitality
Rank Group
04.1997 - 04.2001
GCSEs - English, Maths, Combined Sciences, Sociology
Withernsea High School
09.1986 - 05.1991
BTEC in Business Studies - Business
Hull College
09/1991 - 06.1993
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