Melanie Densham
Dagnall,Berkhamstead
Summary
Dedicated professional with expertise in customer satisfaction and administrative efficiency, ensuring organised workspaces and ethical judgment. Proficient in data management and recording, with a strong focus on health and safety compliance. Committed to providing empathetic support and compassionate care, aiming to enhance operational proficiency while prioritising client needs.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Support coordinator
Connell's
Bedfordshire, Central Bedfordshire
02.2021 - Current
- Great Customer service skills
- Confident to work alone or as part of a team
- Conducted regular feedback sessions, resulting in continuous service improvements.
- Streamlined resource allocation to optimise utilisation of available resources.
- Coordinated multiple support projects to enhance operational efficiency.
- Fostered teamwork through collaborative activities, boosting team morale.
- Alleviated work pressure with effective task delegation among team members.
- Completed administrative tasks promptly, maintaining an organised workspace at all times.
- Reduced order processing time by streamlining workflow processes.
- Improved customer satisfaction by promptly addressing their complaints and queries.
- Offered compassionate and empathetic support, assisting clients in navigating complex life challenges.
Management assistant
MCL Cleaning Services
Bedfordshire, Central Bedfordshire
01.2009 - 02.2020
- Resolved operational setbacks with proactive problem-solving strategies.
- Coordinated special events, contributing towards a positive company image.
- Simplified report creation process, enabling quick access to vital data.
- Conducted market research for informed business strategies.
- Managed confidential documents, ensuring data security and privacy.
- Offered administrative support during project execution for timely completion.
- Kept up-to-date records, promoting accurate tracking of projects.
- Arranged supplies, documents and spaces for meetings.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
Education
GCSEs - GCSE's
Vandyke Upper School
Bedfordshire 09.1991 - 07.1993
Skills
- Customer satisfaction
- Administrative efficiency
- Data management
- Empathetic support
- Organized workspace
- Ethical judgment
- Administrative proficiency
- Compassionate care
- Health and safety compliance
- Data recording
Certification
Blue Light Driving Certificate
DBS
Affiliations
I love to read, garden and walk.
Timeline
Support coordinator
Connell's
02.2021 - Current
Management assistant
MCL Cleaning Services
01.2009 - 02.2020
GCSEs - GCSE's
Vandyke Upper School
09.1991 - 07.1993
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