Melanie Degand

Supported sourcing negotiations and secured client rental accommodation contracts.

Reviewed tenancy agreements to confirm terms and compliance.

Managed removals logistics, settling-in, and orientation for international assignees in London.

Arranged and attended initial consultations to advise on service offering.

Acted as point of contact throughout the assignee relocation process.

Communicated clearly with assignees and clients throughout each relocation stage.

Handled escalations and drove resolutions aligned to client KPIs.

Owned sourcing, onboarding, and ongoing management of supply chain partners.

Attended client review meetings to discuss progress and next actions.

Managed a portfolio of agent clients and tracked daily account activity.

Owned revenue performance for this client demographic from lead to booking.

Hosted and joined familiarisation trips to showcase aparthotels across Europe.

Acted as the escalation point, coordinating internal and external resolution work.

Delivered presentations to prospective clients to support confident booking decisions.

Attended conferences and industry shows to grow relationships with clients.

Supported Office for National Statistics Covid project with daily administrative tasks.

Visited participants in homes to collect swabs and complete questionnaires.

Collected blood samples and swabs carefully and recorded questionnaire responses accurately at each visit.

Completed a part-time Level 4 diploma in integrative counselling and psychotherapy.

Delivered part-time counselling by maintaining clear session structure and boundaries

Managed support cases by assessing needs and directing suitable next steps.

Met revenue targets to drive steady client account growth.

Prepared and delivered sales presentations for new business opportunities.

Coached and developed a team of account managers day to day.

Collaborated with implementation teams during onboarding for new key clients.

Built credibility and trust to strengthen relationships across stakeholders.

Ran performance review meetings for key clients regularly.

Managed escalations and emergency issues for key clients promptly.

Identify and acquire clients for Roomspace brand opportunities.

Source and book serviced accommodation for corporate and private clients.

Drive growth into the Roomspace brand through active sales activity.

Facilitate and attend familiarisation trips across the Roomspace portfolio.

Negotiate and manage corporate rates with key client accounts.

Track sales objectives weekly, monthly, and quarterly with reservations team.