Hi, I’m
Melanie Davies
Verwood,Dorset
Summary
Driven and resourceful Executive Assistant with 36 years of experience supporting high-achieving executives' professional and personal needs. Well-organised and precise with excellent multitasking skills and sound judgement.
Overview
36
years of professional experience
1
Certification
Work History
Oak Innovation LimitedPoole
Operations Manager
07.1998 - Current
Job overview
- Working closely with Owners and being part of Senior Management Team to ensure profitability and efficient running of the business
- Key responsibilities include:
- Managing the Operational departments, which consists of 12 members, to ensure targets are met and staff welfare
- Analysing data and producing key statistics for Management Information
- Gaining staff commitment to the Company's vision and implementation of new initiatives to develop the business through organising regular team meetings
- Owning key aspects of the Company's procedures to ensure compliance
- Continually looking at ways to improve procedures/profit
- Overseeing the complaints process, working with several areas of the business to maintain high Company standards and resolve issues promptly
- Delegating to maximise efficiency and make full use of the wider team's skillsets
- Ad-hoc administrative work, demonstrating flexibility and willingness to adapt to new challenges at short notice
- Involved with marketing plan and overseeing key campaigns (including social media), attending exhibitions as the face of the company and building relationships with key suppliers
- Worked with graphic designers and web developer
- Working closely with Solicitors on various projects of commercial projects
- Maintain Companies Non-Disclosure Agreements and legal documents
- Responsible for the office including all facilities/contracts
Halifax PlcPoole
Customer Services Team Leader
07.1992 - 06.1998
Job overview
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Led and supported customer support staff to achieve objectives.
- Devised and published metrics to measure organisation's success in delivering world class customer service.
- Coordinated department schedules to maximise coverage during peak hours.
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Completed documentation and logs each day, generating detailed weekly reports.
Thompson Valves, Rolls Royce, Melanie DaviesPoole
Accounts Administrator
04.1992 - 06.1992
Job overview
- Accurately input accounting processing data.
- Oversaw purchase ledger.
- Managed payroll operations for team of employees.
- Improved overall process for year-end inventory audits.
- Collaborated with various departments to manage client needs and improve overall satisfaction.
Landis & Gyr Verwood/Fareham, Dorset/Hampshire
Accounts Manager
06.1987 - 03.1992
Job overview
- Managed payroll operations for team of employees.
- Provided demonstrations of features, benefits and value of products and services.
- Reminded clients regarding renewals to avoid delays and penalties.
- Developed professional relationships with clients to build trust, respect and reliability.
- Mitigated accounting risks through by identifying and improving process inefficiencies.
- Supervised accounting department operations and team of 6 employees.
Education
Bournemouth CollegeBournemouth
BTEC National Diploma in Business from Studies
1992
Queen Elizabeth's SchoolWimborne
from O LEVELS
1987
Skills
- Dedicated team player
- Meticulous attention to detail
- Efficient under pressure
- Inbox management
- Appointment setting
- Travel coordination & Event planning
- Business administration
- Project scheduling
Accomplishments
- Reduced Bad Debts by 80% within 4 months through implementation of Chaser software, which also resulted in staff reduction.
- Reduced operational expenses by 40% by streamlining operations and office relocation.
- Achieved 5 continuous years 100% pass rate for ISO 9001 as Auditor with accuracy and efficiency.
- Achieved reduction in salary costs through effectively managing staff and redeploying to areas of the business.
Certification
The Chartered Institute of Marketing Email Marketing
How to Influence others Passport Management & Leadership Programme
Insights Discovery
GDPR & Data Protection
ISO 9001:2008 Auditing
Attendance at Frettens Solicitors HR Seminars
Timeline
Operations Manager
Oak Innovation Limited
07.1998 - Current
Customer Services Team Leader
Halifax Plc
07.1992 - 06.1998
Accounts Administrator
Thompson Valves, Rolls Royce, Melanie Davies
04.1992 - 06.1992
Accounts Manager
Landis & Gyr
06.1987 - 03.1992
Bournemouth College
BTEC National Diploma in Business from Studies
Queen Elizabeth's School
from O LEVELS
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