Hi, I’m
Melanie Castel
United kingdom
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
3
years of professional experience
Work history
Avs MartiniqueFort de France, Martinique
Travel consultant
09.2022 - 09.2023
Job overview
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Informed clients about cancellation policy and associated penalties.
- Generated repeat business by escalating and actioning feedback for maximum effect.
- Accommodated client requests for customisations or modifications as best as possible.
- Adhered to clients budgets while making plans.
- Employed active listening and research skills to establish and maintain positive, loyal client relationships.
- Advised customers on visas and travel safety.
- Used travel agency software GDS to explore customers' purchasing options, offering clear comparisons and securing best-possible deals.
Sermac LdtFort de france, Martinique
Events coordinator
06.2021 - 07.2022
Job overview
- Organised schedules and logistical support for supply deliveries, staffing and space arrangements.
- Supported internal events team to plan and execute wide-range of marketing events including trade shows, exhibitions and conferences.
- Oversaw complex events calendar supporting regular cadence of events and campaigns.
- Organised event logistics from start-to-finish, handling finer details such as shipping demo equipment, banners and brochures.
BershkaLondon
Sales executive
01.2021 - 05.2021
Job overview
- Analysed industry and competitor trends to enhance sales strategy.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Education
Lycée de bellevueMartinique
GCSEs from Sciences and Technologies of Management and Human resources
09/2019 - 06/2020
CCIMartinique
Certificate of Higher Education from Travel and tourism
01/2021 - 01/2023
Skills
- Travel safety compliance
- Travel itinerary management
- Customs advice
- Effective issue resolution
- Booking administration
- International reservations
- Business travel
- Galileo GDS
Languages
English
Fluent
French
Native
Saint lucian Kreyol
Native
Spanish
Upper intermediate
Portuguese
Upper intermediate
Timeline
Travel consultant
Avs Martinique
09.2022 - 09.2023
Events coordinator
Sermac Ldt
06.2021 - 07.2022
Sales executive
Bershka
01.2021 - 05.2021
Lycée de bellevue
GCSEs from Sciences and Technologies of Management and Human resources
09/2019 - 06/2020
CCI
Certificate of Higher Education from Travel and tourism
01/2021 - 01/2023
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