Melanie Burley
Newmarket,Suffolk
Summary
Compassionate, dedicated and driven professional with proven track record in managing teams and delivering exceptional care. Combines excellent communication skills with strong problem-solving abilities to ensure highest standards of service. Demonstrates deep understanding of patient care and staff coordination. Passionate in delivering safe, quality care to deliver first-class service user outcomes. Aims to enhance quality of life for individuals in Care Coordinator role.
Overview
45
45
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Care Manager
Future Care Solutions
Cambridge, Cambridgeshire
10.2014 - Current
- Recruited and trained staff members for improved service provision.
- Devised strategies for efficient use of resources which led to cost reduction .
- Established strong relationships with residents' families through clear communication channels.
- Monitored medication administration, reducing incidents of errors.
- Improved patient care by implementing an effective care plan.
- Identified training needs through regular assessment of staff skills.
- Enhanced team collaboration with regular team meetings and feedback sessions.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Maintained detailed records of patients' medical histories; ensured accuracy in documentation.
- Provided emotional support to residents and their families during difficult times.
- Oversaw financial management of the facility, reduced unnecessary expenditures.
- Coordinated daily operations, streamlining workflow processes.
- Liaised with healthcare professionals for more integrated service delivery.
- Introduced new care protocols to improve patient safety.
- Developed a comprehensive training program for better staff performance.
- Managed conflicts amongst staff effectively, fostering a harmonious work environment.
- Conducted regular performance reviews, identified areas of improvement in service delivery.
- Created individualised care plans, ensuring personalised attention to each resident.
- Supported residents' wellbeing by creating engaging recreational activities.
- Led multidisciplinary teams on complex cases, ensuring cohesive case management approach.
- Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Accurately assessed care needs of potential service users by conducting thorough pre-admission assessments.
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Raised awareness of service by liaising and maintaining partnerships with local community organisations.
- Maintained financial effectiveness of service, ensuring staff costs were within commissioned hours budget.
- Prevented resource gaps by participating in out-of-hours support rota.
- Ensured the delivery of quality, person-centred care for 90+ clients per year.
- Guaranteed high standard of quality, maintaining “good” rating in KLOE audits for 8 consecutive years (including 2 "outstanding".
- Optimised service user outcomes by creating and implementing effective Service Improvement Plans (SIP).
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Line managed 40+ staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Registered with Care Quality Commission (CQC) for 14 years.
- Achieved NVQ Level 3 in Health and Social Care.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Collaborated with external providers to meet patient care continuity needs.
- Managed daily service operations through strategic care planning.
Reablement Coordinator
Cambridgeshire Community Services
Cambridge, Cambridgeshire
06.2013 - 10.2014
- Coordinated staff training sessions to enhance skills and knowledge base.
- Improved workflow efficiency by developing process improvements.
- Streamlined team communication by implementing effective coordination strategies.
- Created detailed schedules to streamline work processes.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Coordinated project tasks for successful and timely completion.
- Enhanced team productivity with efficient delegation of tasks.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Handled administrative tasks, freeing up time for senior staff members.
- Explored new opportunities whilst maintaining focus on core responsibilities.
Single Point of Access Coordinator
Cambridge Community Services
Cambridge, Cambridgeshire
03.2013 - 06.2013
- Enhanced team productivity with efficient delegation of tasks.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Created detailed schedules to streamline work processes.
- Liaised with external parties to ensure seamless project execution.
- Collaborated across departments for strategic planning purposes.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Streamlined team communication by implementing effective coordination strategies.
Single Point of Access Assistant Care Coordinator
Cambridge Community Services
Cambridge, Cambridgeshire
01.2010 - 03.2013
- Organised training sessions on security protocols to enhance staff awareness.
- Served as first point of contact for visitors, creating a warm welcome atmosphere.
- Maintained a welcoming environment with professional communication skills.
- Handled telephone inquiries professionally promoting positive company image.
- Maintained confidentiality while handling sensitive data ensuring trustworthiness.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Assistant Care Coordinator - Reablement
Cambridge Community Services
Cambridge, Cambridgeshire
09.2007 - 01.2010
- Assessed patient needs to develop individualised care plans.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Handled emergency situations calmly, ensuring the safety of all involved.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Organised appointments with specialists to facilitate timely medical intervention.
- Coordinated care plans for improved patient outcomes.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Streamlined processes to increase operational effectiveness.
- Prioritised tasks efficiently, managing time effectively.
- Managed staff rotas for optimal coverage during peak periods.
- Cultivated positive relationships with multidisciplinary teams to improve patient care.
- Communicated effectively with patients, improving understanding and satisfaction.
Care support worker
Cambridge County Council
Cambridge, Cambridgeshire
07.1997 - 09.2007
Communications Coordinator
EA Gibson Shipbrokers
City of London
07.1986 - 10.1995
Communications Operator
Royal Air Force
RAF Brampton , Cambridgeshire
09.1980 - 06.1986
Education
GCSEs - School
St Gabriel's RC High School
Bury, Greater Manchester 09.1975 - 05.1979
Skills
- Time management efficiency
- Empathy for patients' experiences
- Compassionate approach
- Family liaison capabilities
- Patient confidentiality adherence
- Effective communication skills
- Advocacy for patient rights
- Risk management awareness
- Knowledge of dementia care
- Community outreach initiatives
- Ethical reasoning
- Patient care coordination
- Client needs anticipation
- People-Oriented nature
- Adaptability to changing conditions
- Understanding medical terminology
- Palliative care experience
- Dementia care experience
- Budget management
- Records maintenance
Affiliations
- Family & friends, theatre, walking and country pubs.
Accomplishments
Highly commended for leading the team that was awarded "Outstanding" CQC rating in 2016 & 2019
Certification
NVQ3 Health & Social Care
Timeline
Care Manager
Future Care Solutions
10.2014 - Current
Reablement Coordinator
Cambridgeshire Community Services
06.2013 - 10.2014
Single Point of Access Coordinator
Cambridge Community Services
03.2013 - 06.2013
Single Point of Access Assistant Care Coordinator
Cambridge Community Services
01.2010 - 03.2013
Assistant Care Coordinator - Reablement
Cambridge Community Services
09.2007 - 01.2010
Care support worker
Cambridge County Council
07.1997 - 09.2007
Communications Coordinator
EA Gibson Shipbrokers
07.1986 - 10.1995
Communications Operator
Royal Air Force
09.1980 - 06.1986
GCSEs - School
St Gabriel's RC High School
09.1975 - 05.1979
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