Melanie Bryan
Sheffield
Summary
Strategic Senior Qualified Commercial Fleet Manager with over 20 years in operations management, specialising in fleet compliance and contract management. Led significant asset growth and business turnover improvements while enhancing operational efficiency and ensuring legal compliance. Committed to continuous improvement and fostering high-retention cultures, driving organisational success through effective resource management and strategic planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Portering and Transport Business Manager
NHS
01.2026 - Current
- Oversaw trustwide daily operations, keeping quality standards and regulatory compliance tight.
- Led financial operations by driving forecasts, expense control, and profitability analysis.
- Owned recruitment, training, and staff development to raise team performance.
- Accounted for logistics and supply chain coordination to keep services timely.
- Drove business process modelling to identify weaknesses and prioritise improvements.
- Managed forecasting and reporting processes to protect fiscal sustainability.
- Directed recruitment and hiring for vacancies while enforcing consistent policy standards.
- Set improvement plans to strengthen efficiency and productivity across organisation.
- Provided senior management guidance on facilities needs and service operations.
- Allocated organisational resources to balance quality, schedules, and budget constraints.
- Chaired issue investigations to establish root causes and recommend actions.
- Presented detailed investigation reports to support senior decision-making.
Commercial Fleet Customer Service Manager
Zenith Vehicles
Leeds
10.2023 - 10.2025
- Own fleet compliance and maximise availability across customer operations and assets.
- Drive growth from 5000 to 14000 assets within 12 months.
- Set cost control and contract strategy through resource planning and structure.
- Account for recruitment decisions and lead 35-40 staff across major accounts.
- Lead HR escalations, maintaining service quality via mailbox and call governance.
- Act as escalation owner for complex cases and protect team wellbeing.
- Direct account management through attendance at all quarterly client reviews.
- Lead major logistics client pilot to scale preparation for 9000 assets.
- Account for key account performance shift from £10k credits to zero.
- Maintain key client retention and onboarding through high-standard delivery.
- Deliver personal KPIs at 100% bonus level, driving year-on-year recognition.
- Sustain a high-retention culture by building demand for internal transfers.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
General Manager
Homeco Technologies
Chesterfield
01.2022 - 10.2023
- Owned formulation of dynamic business plans and direct management of key accounts.
- Drove staff work scheduling and oversaw day-to-day accounting responsibilities for control.
- Set compliance direction for roofing solar engineers and electricians’ up-to-date registrations.
- Directed a strategic recruitment plan to secure top talent for the business.
- Accounted for customer service strategy and supervised all related customer-facing activities.
- Managed collaboration with clients and suppliers to deliver mutually beneficial outcomes.
- Delivered business turnover growth from 1.2m to 2.4m across the fiscal year.
- Held full command of the business entity during the owner’s absence.
- Chaired staffing restructure, aligning organisational structure to achieve peak efficiency.
- Coached office and sales teams, providing guidance across varied daily responsibilities.
Counsellor / Therapist / Welfare Officer / Special Needs Specialist
Compassionate Therapy Ltd, Reach Education, CER Recruitment
Sheffield
01.2020 - 01.2022
- Designed client-centred sessions by blending counselling with beauty treatments thoughtfully.
- Launched a new counselling venture to extend high-quality support to clients.
- Developed an inclusive programme for autistic individuals to improve therapeutic access.
Operations & Transport Manager
Reliable Vehicle Logistics
Sheffield
01.2017 - 01.2020
- Functioned as CPC holder and designated transport manager, overseeing the day-to-day operations of drivers and the vehicle fleet, including procurement and maintenance.
- Orchestrated diverse facets of the business, encompassing accounting duties, payroll administration, HR affairs, insurance management, recruitment initiatives, procurement of supplies and uniforms, fuel account oversight, banking operations, as well as holding the Operator's License.
- Executed financial forecasting, monitored P&L margins, and managed customer tariffs.
- Forged positive relationships with clients and suppliers.
- Enforced and maintained strict compliance with all legal requirements pertaining to vehicle and driver operations.
- Achieved a threefold expansion of company size within two years through the addition of an apprenticeship, starting from just two individuals and a fleet of three vehicles/drivers.
- Expanded the client base exponentially by consistently delivering exceptional customer service.
- Developed and mentored drivers, effectively managing the apprenticeship programme and cultivating their professional growth.
- Sheffield, UK
Out of Hours Supervisor (part time)
Pullman Fleet
Doncaster
01.2014 - 01.2017
- Exercised leadership as the most senior member of the on-site staff, adeptly managing multiple teams while consistently achieving critical KPIs.
- Exceeded KPI targets by answering calls and dispatching suppliers for essential repair work within stipulated lead times.
- Resolved escalated calls from customer management staff and head office, employing efficient solutions to ensure the customer feels valued and heard.
- Steered the operational dynamics of a supermarket home shopping delivery fleet spanning across the UK and Northern Ireland, while providing directional leadership to the out-of-hours team.
- Tracked and coordinated vehicle breakdown repairs and recoveries to ensure optimal functionality and availability at all times.
- Compiled and shared KPI reports with Pullman management and customers via email to enhance communication and transparency.
- Developed strong relationships with senior management personnel within client base, fostering trust and collaboration.
- Doncaster, UK
Administration Supervisor
Gefco
Belton
01.2011 - 01.2014
- Led the Administration Department consisting a team of up to 15 members to ensure site administration across all aspects of operations.
- Served as the primary point of contact for administration, liaising with department managers across the organisation to deliver clear instruction and support.
- Balanced workload distribution to address high volumes of work and support site efficiency.
- Administered site finances and executed month-end procedures accurately.
- Coordinated warranty claims, PDI processing, and additional requests including ply-lining, transport planning, invoicing, and warranty repairs, managing damage and insurance claims, including international cases.
- Played a pivotal role as a member of the management team in upholding ISO 14001 Environmental Key Performance Indicators, attaining the certification in 2011, surpassing all senior management expectations while simultaneously excelling in Health and Safety and Quality Management through the Site Management Safety Training Scheme.
- Offered high-level customer service to manufacturers and individual dealerships throughout the northern region of the UK.
- Belton, UK
Skills
- Fleet operations management
- Fleet compliance and availability
- Contract management
- Contract negotiation skills
- Cost control
- Operational efficiency improvement
- Business process optimization
- Financial forecasting and analysis
- Compliance oversight
- Customer retention strategies
- Client relationship management
- Customer service excellence
- Escalation resolution
- Issue resolution techniques
- Strategic planning and execution
- Operations management
- Performance monitoring and evaluation
- Change management processes
- Staff development initiatives
- Staff coaching and mentoring
- Recruitment strategies
- Team leadership
- Analytical thinking and problem solving
- Communication proficiency
- Commitment to quality
- Health and safety compliance awareness
- Deadline adherence
- Change management processes
Certification
- Certificate of Professional Competence in National Road Haulage
- Certificate of Professional Competence in Passenger Transport
- National Road Haulage Refresher Course – 1 week with FTA, 2018
Accomplishments
- Led the strategic onboarding and operational integration of a major logistics commercial vehicle fleet clients, establishing scalable fleet processes that laid the foundation for projected expansion whilst managing 5’000 assets expanding to 14’000 HGV’s/LCV’s under my daily operational profile.
- Built a business from the ground upwards and reached a profit of more than £750k within the first 3 years through independent skill, resilience, and commitment.
- Provided my own account management in parallel to Operational management and delivery of contractual KPI’s. Being pivotal in onboarding high profile clients whilst managing my own departments and current client base.
- Being a supportive manager providing coaching to promote personal and professional growth. I maintain myself of high team engagement, collaboration and championing team efforts and achievements.
- Ensured complete vehicle coverage for deliveries across all regions of the UK and Ireland by strategically managing teams that are tasked in reducing VOR downtime and leading the team to find dynamic ways to increase vehicle availability consistently achieving over 97% for all my clients totalling 5k HGV’s.
- Establishing or reviewing and updating all policies and procedures, ensuring a seamless operational framework for maximised efficiency and productivity with opportunity to grow on scale in line with new ways of working.
Timeline
Portering and Transport Business Manager
NHS
01.2026 - Current
Commercial Fleet Customer Service Manager
Zenith Vehicles
10.2023 - 10.2025
General Manager
Homeco Technologies
01.2022 - 10.2023
Counsellor / Therapist / Welfare Officer / Special Needs Specialist
Compassionate Therapy Ltd, Reach Education, CER Recruitment
01.2020 - 01.2022
Operations & Transport Manager
Reliable Vehicle Logistics
01.2017 - 01.2020
Out of Hours Supervisor (part time)
Pullman Fleet
01.2014 - 01.2017
Administration Supervisor
Gefco
01.2011 - 01.2014