Melanie Alizard
London
Summary
Experienced hospitality professional with over 17 years in the industry, including nearly 4 years in management at one of London’s most renowned live music venues. Skilled in leading large teams, running smooth high-volume services, and maintaining strong guest experiences under pressure. Known for calm, hands-on leadership, effective rota planning, and creating a positive team culture. Now looking to bring this experience into a restaurant-focused management role.
Overview
19
19
years of professional experience
Work history
Assistant manager
Meatliquor
London
08.2025 - Current
- Supported the recruitment process to help build a strong and reliable team
- Worked closely with all departments to ensure smooth service between kitchen and front of house
- Oversaw day-to-day restaurant operations to keep everything running efficiently
- Handled customer feedback and complaints promptly to maintain high service standards
- Encouraged a positive team culture and strong working relationships among staff
- Managed and adjusted staff rotas to balance budget constraints while maintaining full service coverage
Manager
Ronnie Scott's jazz club
London
06.2021 - 06.2025
- Lead and support a large front-of-house team in one of London’s most iconic live music venues, managing staff across bar, floor, and reception
- Coordinate nightly operations for high-capacity live shows, ensuring smooth service and world-class guest experience
- Oversee rota planning for 25–30 team members, balancing operational needs with fairness and flexibility
- Act as the key liaison between performers, technical crew, and service staff to deliver seamless live events
- Resolve customer issues and team conflicts with professionalism and care, supporting a positive work environment
- Maintain high standards of cleanliness, compliance, and operational efficiency during high-volume service
- Collaborate with leadership on operational decisions, team feedback, and improvements to day-to-day systems
Waiter
Ronnie Scott's jazz club
London
02.2014 - 06.2021
- Delivered high-level table service in a fast-paced environment with a demanding clientele
- Managed VIP and artist tables with discretion, attention to detail, and a personalised approach
- Provided seamless, friendly service across pre-show, main show, and late-night shifts
- Built strong rapport with regular guests and supported a welcoming, lively atmosphere
- Worked collaboratively with bar, floor, and kitchen teams to maintain smooth service flow during high-pressure shows
- Trained and mentored new FOH staff on service standards and floor operations
- Maintained thorough knowledge of food and drink offerings to provide confident recommendations and upsell when appropriate
Waiter
Le Charolais Grill
Nantes , France
08.2010 - 11.2014
Waiter
Le Comptoir
Saint Herblain , France
01.2010 - 07.2010
Waiter
Le Charolais Grill
Nantes , France
07.2008 - 12.2009
Waiter
Campanile
Swindon
03.2008 - 05.2008
Waiter
Campanile
Dartford
08.2006 - 11.2007
Education
A-Levels -
Lycée Clemenceau
Nantes, FranceSkills
Live event coordination
Artist liaison
Staff rota management
Restaurant & floor operations
Staff training & development
Conflict resolution
Leadership & team motivation
Attention to detail
Crisis & problem management
Microsoft Office (Excel, Outlook, Word)
Languages
French
Native
English
Advanced
C1
Timeline
Assistant manager
Meatliquor
08.2025 - Current
Manager
Ronnie Scott's jazz club
06.2021 - 06.2025
Waiter
Ronnie Scott's jazz club
02.2014 - 06.2021
Waiter
Le Charolais Grill
08.2010 - 11.2014
Waiter
Le Comptoir
01.2010 - 07.2010
Waiter
Le Charolais Grill
07.2008 - 12.2009
Waiter
Campanile
03.2008 - 05.2008
Waiter
Campanile
08.2006 - 11.2007
A-Levels -
Lycée Clemenceau