MELANIA MORENO VIZCAINO
BEDFORD,Bedfo
Overview
26
26
years of professional experience
Work history
Crew trainer
McDonald's
Bedford, Central Bedfordshire
02.2016 - Current
- Enhanced team performance by providing effective and motivating training sessions.
- Facilitated open communication channels to ensure smooth operation flow amongst team members.
- Created a positive working environment by promoting teamwork and cooperation.
- Implemented new staff orientation programme for quicker integration into the team.
- Maintained health and safety regulations with regular training updates to the crew.
- Delivered comprehensive training for improved customer service skills.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Developed employees' skills in new tasks or stations.
- Reinforced hygiene and food safety procedures.
- Set positive examples for team members by demonstrating quality service.
- Identified training needs and recommended action to appropriate supervisor.
- Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
- Developed detailed training manuals, increasing overall crew understanding of procedures.
- Ensured adherence to company standards with meticulous instruction.
- Supported teams to achieve shift targets such as service times or waste minimisation.
Shop assistant
El Corte Ingles
Marbella, Spain
03.1999 - 07.2015
- Assisted in inventory counts, maintaining accurate records.
- Promoted sales and special promotions to increase store revenue.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Conducted price checks at request of customers for clear communication on cost.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Upheld company policies whilst dealing with returns and exchanges.
- Handled cash register efficiently, ensuring accurate transactions.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Collaborated effectively with team members during busy periods.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Helped customers obtain specialised help for refunds and exchanges.
- Inspected products for damages and expiry dates before processing refunds.
Education
NCFE Level 2 Principles of Customer Service - Customer Service
Bedford College
Bedford 03.2024 - 12.2024
Level 2 Customer Service for Hospitality NCFE - Understanding Excellence in Customer Service for Hospitality.
Bedford College
Bedford 02.2025 -
Skills
- Patience and endurance
- Communication excellence
- Customer Service
- Food safety understanding
- Customer service skills
- Sanitation and cleaning
- Food preparation demonstrations
- Team motivation
- Constructive feedback strategies
- Restaurant cleaning procedures
- Customer loyalty building
- Product promotion
Languages
English
Advanced (C1)
Spanish
Native
Timeline
Level 2 Customer Service for Hospitality NCFE - Understanding Excellence in Customer Service for Hospitality.
Bedford College
02.2025 -
NCFE Level 2 Principles of Customer Service - Customer Service
Bedford College
03.2024 - 12.2024
Crew trainer
McDonald's
02.2016 - Current
Shop assistant
El Corte Ingles
03.1999 - 07.2015
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