Jibril Mekrous
London
Summary
Multilingual Sales and Operations professional with proven experience in customer-facing roles across retail, business development, and service operations. Skilled in building client relationships, improving processes, and achieving commercial targets in both B2C and B2B settings. Adaptable and results-driven, with immediate availability for London-based opportunities in sales, customer success, or operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Sales associate / Workshop manager
EURAUTO
Paris, France
2023.09 - 2025.07
- Managed daily operations to improve efficiency, reducing turnaround times by 15% and strengthening cost control.
- Reduced parts-related delays by 20% through better ordering and stock coordination.
- Welcomed and supported customers, ensuring clear communication and smooth service delivery.
- Introduced new processes that increased productivity and improved client satisfaction.
- Prospected and secured business accounts for fleet services, expanding customer base.
- Maintained accurate records and monitored KPIs to track service quality and performance.
Sales advisor
GEOX
Paris, France
2021.09 - 2023.07
- Delivered tailored customer service, resolving issues quickly and maintaining strong client relationships.
- Contributed to consistent sales growth, achieving on average 12% year-on-year increase through cross-selling and product recommendations.
- Monitored stock levels effectively, reducing out-of-stock incidents.
- Executed store layouts and visual merchandising plans to optimise product appeal and conversion.
Education
Bachelor's degree of Business Management - Management, Marketing
Pigier Business School
Paris, France 2023.08 - 2024.07
Higher National Diploma - Management, sales
Pigier Business School
Paris, France 2021.08 - 2023.07
Skills
- Customer relationship management (CRM) & client retention
- Sales & business development (B2B & B2C)
- Process improvement & cost optimisation
- Operations coordination & service delivery
- KPI tracking and performance reporting
- Team collaboration & training support
- Multilingual: French (native), English (fluent), Arabic (intermediate), German (beginner)
Timeline
Sales associate / Workshop manager
EURAUTO
2023.09 - 2025.07
Bachelor's degree of Business Management - Management, Marketing
Pigier Business School
2023.08 - 2024.07
Sales advisor
GEOX
2021.09 - 2023.07
Higher National Diploma - Management, sales
Pigier Business School
2021.08 - 2023.07