MEKOLLE EBUTANE RENE
Douala
Summary
Dedicated professional skilled in building customer relationships and ensuring regulatory compliance. Manages service delivery to enhance customer satisfaction and loyalty. Implements effective inventory control measures, reducing waste and maintaining optimal stock levels.
Overview
4
4
years of professional experience
Work History
Manager
Goodwill Group of Companies LTD
Douala, Cameroon
04.2024 - Current
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
Assistant Manager
P&T Cooperative Credit Union
Buea Cameroon
12.2022 - 03.2024
- Managed customer bank accounts, including opening, closing, and updating details to meet client needs.
- Processed a wide range of financial transactions such as deposits, withdrawals, and transfers with accuracy.
- Resolved complex customer complaints and queries, providing solutions that enhanced customer satisfaction.
- Cultivated relationships with individual and business clients, fostering customer loyalty through personalised service.
- Built strong business relationships through regular communication and exceptional service.
- Monitored daily banking transactions and reported any suspicious activities to prevent fraud.
- Processed and recorded internal cash transfers accurately, ensuring compliance and operational integrity.
- Reported regulatory breaches, managing and resolving incidents effectively and efficiently.
- Recorded daily operations, highlighting incidents and identifying trends for ongoing business improvements.
- Provided tailored financial planning and insurance advice to customers, addressing their specific needs and goals.
- Met with clients and advised on loan conditions and negotiated further contract terms to meet clients needs.
Sales Manager Intern
Jungo Hub
Buea Cameroon
11.2021 - 11.2022
- Assisted in planning and executing sales campaigns to drive revenue growth.
- Optimised sales methods to best acquire, develop and retain customers.
- Assisted in negotiating contracts with clients, securing mutually beneficial terms.
- Conducted market research to uncover new sales opportunities and target potential customers.
- Monitored competitor activity and provided insights to management on market trends.
- Prepared regular reports on sales performance against targets for review by senior management.
- Developed a comprehensive understanding of the product range to advise customers effectively.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Coordinated with the logistics team to ensure timely delivery of products to customers.
- Set budget and monitored expenses to run profitable department.
- Created fresh, engaging and compelling copy for marketing and promotions.
Education
Bachelor of Science - Management
University of Buea
Buea, Cameroon2024
Skills
- Strategic planning
- Performance monitoring
- Employee training
- Market research
- Contract negotiation
- Sales campaign execution
- Inventory management
- Staff recruitment
- Quality assurance
- Leadership skills
- Customer relationship building
Timeline
Manager
Goodwill Group of Companies LTD
04.2024 - Current
Assistant Manager
P&T Cooperative Credit Union
12.2022 - 03.2024
Sales Manager Intern
Jungo Hub
11.2021 - 11.2022
Bachelor of Science - Management
University of Buea