Mei Yee Alice Tang
High Wycombe,Buckinghamshire
Summary
Quick-thinking Catering Manager with years of experience in leadership roles. Dynamic motivator with success at streamlining day to day operations with eyes on larger profit goals. Outstanding eye for detail and high standards of organisation.
Overview
26
26
years of professional experience
Work history
Online assistant
Sainsbury's
High Wycombe, Buckinghamshire
10.2023 - Current
- Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
- Inspected products before customer delivery to ensure orders met defined quality standards.
- Worked accurately and efficiently to fulfil 191 customer orders hourly.
- Minimised customer disappointments by choosing appropriate replacements for items not-in-stock.
- Helped team of Online Drivers to efficiently load vans ahead of delivery.
Catering assistant
Impact Food Group
High Wycombe, Buckinghamshire
09.2023 - Current
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Loaded and unloaded silverware and dishes into and from dishwasher.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Washed, peeled and chopped vegetables to be used in dishes.
- Collected, washed and sanitised dishes and cooking utensils.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
Barista
The Walled Garden
High Wycombe, Buckinghamshire
04.2023 - 06.2023
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Delivered outstanding customer care with proactive sales and listening skills.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
Catering assistant
Holiday Inn
High Wycombe, Buckinghamshire
10.2022 - 05.2023
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Delivered outstanding customer care with proactive sales and listening skills.
- Built and nurtured customer loyalty by remembering personal preferences.
- Met health and safety guidelines to maintain compliant working environments.
Barista
Starbucks Coffee
High Wycombe, Buckinghamshire
01.2021 - 10.2022
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Delivered outstanding customer care with proactive sales and listening skills.
Term Instructor
Shine Skills Center Tuen Mun
Hong Kong, Hong Kong
10.2012 - 08.2015
- Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
- Compared students with employer expectations to determine current training needs.
- Maintained course records covering attendance, participation and grades.
- Assigned homework and special projects to help students further explore course topics.
- Inspected class tools and equipment for wear and completed regular maintenance.
- Coordinated work experience placements to help students explore jobs.
- Developed vocational courses to meet needs of current students and employers.
- Recruited new participants through special events and community activities.
- Cultivated strong relationships with course attendees to ensure satisfaction and learning.
Assistant Manager
Betterment Catering Management Limited
Hong Kong, Hong Kong
05.2012 - 09.2012
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Cafe owner
Smoothies Cafe
Hong Kong, Hong Kong
03.2010 - 03.2012
- Used print strategies such as newspaper ads, business catalogue and marketing brochures to obtain and capture new customers.
- Built and deployed operational procedures, training courses and administrative systems to handle customer and employee needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Cafe Supervisor
Compass Group
Hong Kong, Hong Kong
12.2005 - 03.2010
- Optimised operational efficiencies, ensuring wait staff were trained to deliver best practice ePOS operation.
- Strengthened operations during peak hours, reducing waiting times.
- Hired, trained and coached wait staff that were promoted to supervisory roles.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Built and nurtured customer loyalty by remembering personal preferences.
Team Leader
Hutong (Aqua Group)
Hong Kong, Hong Kong
10.2004 - 09.2005
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
Waitress
The Hong Kong Golf Club
Hong Kong, Hong Kong
10.2000 - 04.2004
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Arranged tables and set up linens and silverware in preparation for guests.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Demonstrated safe food handling standards at all times.
Lounge Assistant
The Wing (Cathay Pacific Airways)
Hong Kong, Hong Kong
12.1999 - 10.2000
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Took and submitted orders, including customer preferences and dietary requirements.
- Demonstrated safe food handling standards at all times.
Waitress
The Royal Garden
Hong Kong, Hong Kong
11.1997 - 06.1999
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Arranged tables and set up linens and silverware in preparation for guests.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Vocational Training Council
Hong KongSkills
- Beverage preparation
- Food preparation and safety
- POS systems
- Outstanding customer service
Timeline
Online assistant
Sainsbury's
10.2023 - Current
Catering assistant
Impact Food Group
09.2023 - Current
Barista
The Walled Garden
04.2023 - 06.2023
Catering assistant
Holiday Inn
10.2022 - 05.2023
Barista
Starbucks Coffee
01.2021 - 10.2022
Term Instructor
Shine Skills Center Tuen Mun
10.2012 - 08.2015
Assistant Manager
Betterment Catering Management Limited
05.2012 - 09.2012
Cafe owner
Smoothies Cafe
03.2010 - 03.2012
Cafe Supervisor
Compass Group
12.2005 - 03.2010
Team Leader
Hutong (Aqua Group)
10.2004 - 09.2005
Waitress
The Hong Kong Golf Club
10.2000 - 04.2004
Lounge Assistant
The Wing (Cathay Pacific Airways)
12.1999 - 10.2000
Waitress
The Royal Garden
11.1997 - 06.1999
Vocational Training Council
Similar Profiles
Natalie WilliamsonNatalie Williamson
Customer and Trading Manager at Sainsbury'sCustomer and Trading Manager at Sainsbury's
Hasan MahmudHasan Mahmud
Customer trading manager at Sainsbury'sCustomer trading manager at Sainsbury's
Mohammed Parvez AhmedMohammed Parvez Ahmed
Online Driver at Sainsbury'sOnline Driver at Sainsbury's
Olivia QuailOlivia Quail
Seasonal Sales Assistant at Sainsbury'sSeasonal Sales Assistant at Sainsbury's
Ijeoma AkuruIjeoma Akuru
Support worker at Prestige Supported Living careSupport worker at Prestige Supported Living care