Mei Wai Ng
London,Greater London
Summary
Results-driven professional with experience in healthcare, wellness, retail, and administration. Achieved strong sales and operational performance through effective communication and relationship building. Delivered positive customer outcomes while supporting team objectives and maintaining accurate records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Massage Therapist
The Massage Company - Ealing
London, Greater London
03.2025 - Current
- Delivered personalised consultations to understand customer needs and provide tailored treatment and aftercare recommendations.
- Built strong customer relationships through excellent communication and a customer-focused approach, contributing to customer satisfaction and retention
- Achieved the highest total upgrade sales and 2nd highest upgrade conversion rate within the centre through personalised service recommendations.
- Maintained accurate customer records and ensured high standards of hygiene, safety, and service quality.
- Contributed to Top 3 membership sign-up performance and Top 5 customer conversion rates, supporting customer retention and revenue growth.
Catering Assistant
The Wellington Hospital, part of the HCA Healthcar
London, Greater London
03.2023 - 03.2024
- Delivered a high standard of customer care to patients, ensuring meals were provided accurately and safely according to individual dietary requirements and health needs.
- Communicated effectively with patients, nursing staff, supervisors, and kitchen teams to coordinate meal services and resolve requests efficiently.
- Verified dietary requirements, allergies, and special meal requests, demonstrating strong attention to detail and compliance with health and safety procedures.
- Managed stock levels and replenished supplies to support smooth daily operations and maintain service standards.
- Provided timely and professional meal service while maintaining high standards of hygiene, food safety, and infection control.
- Recognised for outstanding performance and dedication, receiving both the EPIC Award and Monthly Star Award.
Retail Assistant (Temporary)
Primark Retail Store Ltd
London, Greater London
05.2022 - 08.2022
- Delivered friendly and efficient customer service, assisting customers with product enquiries, sizing, stock availability, and item locations.
- Managed fitting room operations, ensuring accurate item tracking and adherence to store procedures.
- Maintained organised and visually appealing shop floor displays through efficient sorting, replenishment, and restocking of merchandise.
- Monitored fitting room areas and resolved customer issues promptly, contributing to a safe and positive shopping experience.
- Worked effectively in a fast-paced retail environment while supporting team members to achieve daily operational goals.
Accounting Assistant
Kantar Hong Kong Limited
Hong Kong
10.2018 - 02.2021
- Utilised Excel, including Pivot Tables, and ERP systems to maintain precise records, analyse data, and facilitate month-end reporting.
- Processed invoices accurately and maintained customer records, ensuring compliance with company procedures and service agreements.
- Communicated with customers and internal departments to resolve account queries, update records, and ensure timely issue resolution.
- Managed debt collection activities, monitored payment patterns, and followed up with customers to secure timely payments and foster positive relationships.
- Consistently achieved strong debt collection results, contributing to top-ranking performance among global offices.
Education
Postgraduate Diploma in Professional Accounting
HKU SPACE
Hong KongBachelor of Social Sciences
The University of Hong Kong
Hong KongSkills
- Cultural awareness
- Priority setting
- Computer literacy
- Email management
- Bilingual or multilingual
- Documentation skills
- Team collaboration
- Problem solving
Languages
Cantonese
First Language
English
Proficient
C2
Mandarin
Proficient
C2
Certification
- Level 3 Diploma in Massage Therapy - ThinkTree Accredited and The Massage Company (2025)
- Food Safety Level II Certificate - Chartered Institute of Environmental Health Foundation and HCA Healthcare UK (2023)
Timeline
Massage Therapist
The Massage Company - Ealing
03.2025 - Current
Catering Assistant
The Wellington Hospital, part of the HCA Healthcar
03.2023 - 03.2024
Retail Assistant (Temporary)
Primark Retail Store Ltd
05.2022 - 08.2022
Accounting Assistant
Kantar Hong Kong Limited
10.2018 - 02.2021
Postgraduate Diploma in Professional Accounting
HKU SPACE
Bachelor of Social Sciences
The University of Hong Kong