Meis Ross

• Analysing sales reports to identify trends and adapt strategies.
• Implementing efficient work schedules, enhancing branch productivity.
• Fostering strong client relationships, promoting repeat business.
• Resolving customer complaints promptly, safeguarding company reputation.
• Conducting regular performance reviews for continuous employee development.
• Overseeing recruitment, ensuring selection of competent staff members.
• Directing daily operations for seamless branch functioning..
• Overseeing planning and execution of targeted sales and marketing strategies.
• Managing team of five staff, driving performance with motivational strategies to exceed sales targets.
• Developing pricing structures based on historical and current trends, competitor activities and supply chain data.
• Providing excellent customer service, securing client loyalty.
• Ensuring compliance with company policies, maintaining ethical standards.
• Fostering a positive work environment, improving overall team morale.
• Monitoring operations to assess and highlight results.

-Strategic Leadership: Develop and implement the overall lettings strategy to achieve business goals and targets.

- Team Management: Recruit, train, and mentor lettings staff to ensure high performance and professional development.

- Market Analysis: Conduct regular market research to identify trends, opportunities, and competitive positioning within the lettings sector.

- Client Relationship Management: Build and maintain strong relationships with landlords, tenants, and other stakeholders to enhance client satisfaction and retention.

- Regulatory Compliance: Ensure all lettings activities comply with relevant laws, regulations, and industry standards, including health and safety and tenancy regulations.

- Financial Oversight: Monitor budgets, manage expenses, and oversee financial transactions related to lettings operations to ensure profitability.

- Marketing Strategy: Develop and execute effective marketing campaigns to attract new landlords and tenants, utilising both traditional and digital channels.

- Property Management Coordination: Collaborate with property management teams to ensure properties are maintained to high standards and that tenant issues are addressed promptly.

- Performance Metrics: Establish and track key performance indicators (KPIs) for the lettings department, ensuring continuous improvement and accountability.

- Customer Service Excellence: Foster a culture of exceptional customer service within the team, addressing any complaints or issues in a timely and professional manner.

- Negotiation and Conflict Resolution: Lead negotiations with landlords and tenants regarding lease terms, renewals, and conflict resolutions.

- Reporting: Prepare regular reports for senior management on lettings performance, market conditions, and strategic initiatives.

- Networking and Partnerships: Build and maintain relationships with local businesses, real estate agents, and community organisations to enhance the lettings brand and opportunities.

• Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Created clear company mission and vision statements, improving staff focus and motivation.
• Defined scope for wide range of projects.
• Developed strategic partnerships to expand client base.
• Negotiated with suppliers to reduce costs and achieve stable supply chains.
• Provided market insights, developing trends and methods to board of directors.
• Implemented company policies and legal guidelines.
• Participated in staff meetings to discuss announcements and developments.
• Supported marketing strategy and advertising initiatives that built brand awareness and reputation.
• Managed business operations, financial performance and investments of company.

• Employed communication and prioritization to ensure competent conflict resolution, boosting customer satisfaction levels from 60% to 95%.
• Drove branch performance by reviewing the lettings market activity and constantly adjusting business plan to market conditions.
• Enhanced customer experience, ensuring outstanding service levels through communcation and procedures.
• Planned and implemented sales and marketing strategies, achieving 20% year-on-year branch revenue growth.
• Hired, mentored and supervised 5 branch staff.
• Maximised team performance by establishing clear expectations and conducting monthly progress reviews.
• Developed and formulated strategic branch risk management plans, resulting in 20% increase in annual profits.
• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Organised regular coaching and training exercises with staff to build motivation.
• Participated in community activities to promote organisation and build goodwill.
• Maintained detailed records of branch office activities.
• Evaluated local market conditions and sought new opportunities for sales.
• Optimised HR procedures and processes through creativity and leadership, achieving significant improvements of talent and skill set.