Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MEI LENG WONG

Grays

Summary

Motivated and hardworking associates seeking challenging new role in fast-paced retail environment. Bring skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities.

Overview

23
23
years of professional experience

Work History

Team Leader

TKMaxx
07.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Trading Assistant

Sainsbury's
09.2021 - Current
  • Minimized potential customer anxiety by following company policy to direct customers to desired goods.
  • Unpacked and relocated stock around shop floor area using appropriate manual handling techniques.
  • Replenished goods.
  • Developed detailed knowledge of shop floor to maximize efficiency when locating products.
  • Monitored shelves for faulty, damaged or out-of-date stock and followed appropriate procedures.
  • Rotated stock follow within the date to minimize loss of profit and enhance sales profitability.
  • Proactively faced shelves to ensure all products were visible and easy to access.
  • Safely moved cages onto shop floor, working efficiently to minimize disturbance to customers.
  • Independently followed store guidelines to replenish shelves with goods to desired standard.
  • Assisted customers in locating specific products.

Team Leader

Tkmaxx, TJX Europe
03.2015 - 09.2021
  • Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
  • Diplomatically managed multiple commitments towards customers, staff and operations through BSP.
  • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
  • Fostered positive employee relationships through effective communication, training, and career development coaching.
  • Closely monitored stock levels, effectively managing inventories and logistics to maximize sales potential.
  • Recruited, trained and developed team members.
  • Resolved customer problems by answering questions, investigating concerns and building positive rapport.

Sales Associate

TJX Europe
04.2004 - 02.2015
  • Completed purchases with cash, credit and debit payment methods.
  • Replenished floor stock and processed shipments to provide product availability for customers.
  • Educated customers on product and service offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with product selection, sales, and returns.
  • Reviewed purchases for fraudulent activities.

Graphic Designer

PASF Flexo Graphic
09.2003 - 04.2004
  • Designed print materials such as brochures, banners and signs.
  • Employed design fundamentals when selecting typography, composition, layout and color in design work.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.

Graphic Designer

The Shanghai Press Ltd
07.2002 - 08.2003
  • Prepared branding packages for new product lines, including point of purchase displays, marketing materials and product packages.
  • Designed print materials such as brochures, banners and signs.
  • Used Adobe Photoshop and Adobe Illustrator to develop product mock ups and prototype designs.
  • Employed design fundamentals when selecting typography, composition, layout and colour in design work.

Sales Assistant

Comma
04.2002 - 01.2003

Education

Diploma - Graphic Design

3D Professional Multimedia Animation Training
Ipoh
04.2002

GCSE -

Methodist Secondary Girls' School
Ipoh. Malaysia
11.1999

Skills

  • Team supervision
  • Staff training
  • Retail management
  • Customer care
  • Cash management
  • Stock management
  • Conflict resolution
  • Visual merchandising

Languages

English, Chinese (Mandarin), Chinese (Cantonese), Malay
Native language

Timeline

Team Leader

TKMaxx
07.2022 - Current

Trading Assistant

Sainsbury's
09.2021 - Current

Team Leader

Tkmaxx, TJX Europe
03.2015 - 09.2021

Sales Associate

TJX Europe
04.2004 - 02.2015

Graphic Designer

PASF Flexo Graphic
09.2003 - 04.2004

Graphic Designer

The Shanghai Press Ltd
07.2002 - 08.2003

Sales Assistant

Comma
04.2002 - 01.2003

Diploma - Graphic Design

3D Professional Multimedia Animation Training

GCSE -

Methodist Secondary Girls' School

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MEI LENG WONG