Mehwish Sajjad
Manchester,UK
Summary
Offering strong organisational skills and keen eye for detail. Knowledgeable about maintaining clean and orderly environments, with ability to follow instructions accurately and work well in team settings. Ready to use and develop time management, communication, and problem-solving skills assigned role.
Overview
3
3
years of professional experience
Work history
Customer service representative
Ibex.
Lahore, Punjab
04.2025 - 11.2025
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Supermarket shelf stacker
Saghir Mart
Lahore, Punjab
02.2024 - 03.2025
- Stocked shelves for easy customer access to products.
- Assisted in weekly restocks of supermarket shelves with new deliveries from suppliers.
- Identified damaged goods, reported to supervisor for action required.
- Updated pricing labels accurately, ensured alignment with POS system prices.
- Organised products on the shelf according to the shop's planogram guidelines.
- Assisted customers with product queries whilst ensuring excellent customer service.
Order taker
Pizza Box Restaurant
Lahore, Punjab
11.2022 - 02.2024
- Improved customer satisfaction by promptly handling order requests.
- Recorded customers' orders for efficient processing.
- Streamlined order process to enhance operational efficiency.
- Maintained a friendly demeanour during interactions, fostering positive relationships with clients.
- Communicated effectively with colleagues across different departments, promoting seamless coordination.
- Confirmed customer orders to avoid errors through miscommunication.
- Entered order data onto computer system accurately.
Education
BACHELOR OF SCIENCE - GEOGRAPHY
University of the Punjab
Lahore 10.2018 - 10.2022
HSSC - HIGHER SECONDARY SCHOOL CERTIFICATE
Kips College For Girls
Gujranwala, Pakistan 08.2016 - 09.2018
SSC - SECONDARY SCHOOL CERTIFICATE
Govt. Girls, High School Mandranwala
DASKA, SIALKOT, Pakistan 08.2014 - 07.2016
Master by Research - Economics and Finance
University of Greater Manchester
01.2026 -
Skills
- Microsoft Office proficiency
- Customer service excellence
- Effective communication skills
- Leadership and team management
- Inventory management
- Multilingual
- Stock rotation understanding
- Pricing and labelling accuracy
- Following store policies
- Order taking proficiency
- Restaurant etiquette familiarity
- Food service equipment use
Websites
Languages
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
English
Proficient (C2)
Projects
Demographic Profile of Saidpur Village, I.C.T-Islamabad, Pakistan 2022, Generated demographic profile focusing on environmental challenges and healthy lifestyle using survey techniques., As our final year report, we generated a demographic profile of Saidpur Village, I.C.T-Islamabad. In this report work, we focused on economic and environmental challenges people of that village are experiencing in maintaining healthy lifestyle. For the collection of data, we used survey techniques.
Accomplishments
- Graduated with a Bachelor of Science in Geography with distinction.
- Gold Medalist of Session 2018-2022 (Geography)
Training and Workshops
- 1-Day Training Workshop Organized by Urban Unit (GIS Data Analytics and its Application) Oct 2019 - Oct 2019
- Webinars -Socio-Environment Engagement :A GIS Perspective -Land Recourse Assessment Using Remote Sensing -The Drone GIS : A New Window of Geographical Research
- 16th All Pakistan Geographical Conference (Globalization, Environmental Challenges and Changing Paradigms of Geography in Pakistan) Mar 2021 - Mar 2021
Timeline
Master by Research - Economics and Finance
University of Greater Manchester
01.2026 -
Customer service representative
Ibex.
04.2025 - 11.2025
Supermarket shelf stacker
Saghir Mart
02.2024 - 03.2025
Order taker
Pizza Box Restaurant
11.2022 - 02.2024
BACHELOR OF SCIENCE - GEOGRAPHY
University of the Punjab
10.2018 - 10.2022
HSSC - HIGHER SECONDARY SCHOOL CERTIFICATE
Kips College For Girls
08.2016 - 09.2018
SSC - SECONDARY SCHOOL CERTIFICATE
Govt. Girls, High School Mandranwala
08.2014 - 07.2016