MEHWISH MUGHAL
Maidenhead,Berkshire
Summary
Highly organised and detailed-oriented with managing schedules, handling documentation, supporting HR process and maintaining accurate records. my ability to multitask and solve problems effectively allows me to deliver exceptional administrative support even in fast/intense paced environment.
As I embrace my new role as a mum, I am actively seeking a remote opportunity where I can contribute adding value using my 10years of experience.
Overview
17
17
years of professional experience
Work history
Customer Service Agent
DNATA
08.2022 - 04.2026
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Contributed to team targets by consistently delivering exceptional customer service under pressure situations.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Conducted security screenings and inspections, prioritising passenger safety and compliance.
- Verified customer passports and documentation to travel.
Shift Supervisor
Tesco Express
04.2017 - 08.2022
- Facilitated smooth handovers between shifts for seamless business operations.
- Managed shift operations whilst ensuring customer satisfaction.
- Delegated tasks to staff members to ensure efficient shift operation.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Trained and mentored new employees to maximise team performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Ordered stock and procured services to deliver on company goals.
Recruitment Resource
Harrington Boyd
01.2017 - 03.2017
- Produced detailed job descriptions, attracting high-quality candidates
- Improved overall quality of shortlisted applicants by implementing stringent screening procedures.
- Sourced potential job applicants through various online platforms, increasing company's outreach.
- Negotiated contract terms with selected candidates for mutual satisfaction.
- Matched candidates with suitable positions for successful placements.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
Supervisor/HR Assistant
Khing Thai Restaurant
01.2016 - 12.2016
- Led team meetings, ensured clear communication amongst all members.
- Assisted in the recruitment process for hiring quality staff members.
- Interviewed and hired staff fitting job and team requirements.
- Enhanced onboarding processes by preparing induction packs and employee files for new starters.
- Supported business continuity by updating and maintaining HR database with accurate employee data.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
Customer Assistant (Christmas Temp)
The Perfume Shop
11.2015 - 12.2015
- Stocked shelves regularly for easy access to products by customers.
- Increased sales through suggestive selling techniques.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash and card payments with accuracy.
- Performed daily opening and closing functions and inventory management.
Customer Assistant
Tesco Express
05.2009 - 10.2015
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
BSc (Hons) - Banking and Finance
London Metropolitan University
01.2015 -
Financial Management (1Year Foundation Course) -
LSBF
01.2012 -
A Levels -
Claremont High School
01.2010 -
GCSEs -
Claremont High School
01.2007 -
Skills
- Administrative Support & Office Coordination
- Data Entry & Record Keeping
- Dairy & Schedule Management
- Customer Service & Client Communication
- Recruitment & HR Administration
- Microsoft Office Suite
- Team Coordination & Staff Supervision
- Problem Solving & Multitasking
- Time Management & Organisation
- Patience under pressure
- Database & Payroll Management
- Cultural awareness
LANGUAGES
English: First Language
Urdu: Proficient
REFERENCES
Available on Request.
HOBBIES
Reading books and articles., Writing., Learning new languages., Sports., Cooking., Traveling and exploring new places., Hiking and camping.
DRIVING LICENCE
Category B
Timeline
Customer Service Agent
DNATA
08.2022 - 04.2026
Shift Supervisor
Tesco Express
04.2017 - 08.2022
Recruitment Resource
Harrington Boyd
01.2017 - 03.2017
Supervisor/HR Assistant
Khing Thai Restaurant
01.2016 - 12.2016
Customer Assistant (Christmas Temp)
The Perfume Shop
11.2015 - 12.2015
BSc (Hons) - Banking and Finance
London Metropolitan University
01.2015 -
Financial Management (1Year Foundation Course) -
LSBF
01.2012 -
A Levels -
Claremont High School
01.2010 -
Customer Assistant
Tesco Express
05.2009 - 10.2015
GCSEs -
Claremont High School
01.2007 -