MEHWISH FARZAN
Barking,Essex
Summary
Detail-oriented professional with advanced skills in Microsoft Excel, Outlook, Word, and Publisher. Proven expertise in service coordination and administrative tasks, enhancing guest experiences through effective check-out management. Certified in first aid, with strong capabilities in food and beverage service, file management, reservations systems, and payment processing. Focused on optimizing operational efficiency and delivering exceptional customer service.
Offering strong communication skills and positive attitude. Knowledgeable about customer service principles and eager to learn. Ready to use and develop problem-solving, teamwork, and interpersonal skills in Supervisor role.
Overview
18
18
years of professional experience
Work history
Guest Service Representative/ Shift Incharge
Ibis Budget Hotel
Barking, london
2019.11 - Current
- Oversaw full front desk operations, delivering high-level customer engagement and exceptional hospitality services.
- Utilised Opera PMS for managing guest check-ins, check-outs, payments, and reservations.
- Handled over 100 daily guest interactions, ensuring prompt service and satisfaction.
- Resolved complaints and special requests efficiently, enhancing guest experiences.
- Monitored room availability, processed group bookings, and updated profiles in Opera.
- Collaborated with housekeeping and maintenance via Opera’s messaging system.
- Coordinated housekeeping staff to prepare rooms ahead of guest arrivals.
- Represented hotel brand by maintaining a well-presented and organised front desk.
- Processed payments promptly, reducing waiting time for guests.
- Assisted with group breakfasts and dinners, including buffet setup, service, and breakdown for tour groups and events.
- Ensured timely replenishment of food stations and maintained cleanliness of dining areas.
- Delivered friendly and attentive service during high-volume meal periods.
- Followed food safety guidelines and worked as part of a team to ensure smooth service flow.
Customer Services Assistant
Burger King
Lakeside, North Greenwich, london
2019.10 - 2019.11
- Promptly and empathetically handled guest concerns and complaints
- Pleasantly and courteously interacted with customers
- Cross-trained and coordinated scheduling with team members to ensure seamless services
- Strictly followed all cash, security, inventory and labour policies and procedures
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Managed daily calls, taking orders and escalated cancellations.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Operation Manager
MaxMath
London, london
2018.08 - 2019.10
- Oversee activities directly related to making products or providing services
- Works on Publisher to design the content
- Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence or other material
- Provide information to customers or callers and handle their enquiries, or direct them to the appropriate people according to their requirements
- Create, maintain and enter information into databases
- Use computers for various applications, such as database management or word processing.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Designed and implemented training to further develop staff based on business goals.
- Developed organisational policies for administrative oversight and internal controls.
- Represented organisations at seminars, conferences and business events.
Voulunter Work as Teaching Assistant
Ripple Primary School
Barking, London
2018.01 - 2019.01
- Cultivated close working relationships with students, teaching staff and parents.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Cultivated close working relationships with students, teaching staff and parents, working collaboratively to achieve exam success.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Participated in Continuous Professional Development opportunities to optimise teaching support capabilities.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
Online Officer
Manchester Clothing Co. Ltd
Manchester
2014.02 - 2014.12
- Create, maintain and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence or other material
- Manage Online accounts i.e Amazon, EBay
Cashier
Worldwide Grocery store
Manchester
2013.05 - 2013.12
- Meeting individual target of store
- Provide customer services
- Processing refunds and exchanges, resolving complaints
- Operating scanners, scales, cash registers and other electronics
- Balancing the cash register and generating reports for credit and debit sales.
Asst. Marketing Manager
Galileo
2007.11 - 2010.05
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities
- Compile lists describing product or service offerings
- Provide assistance to marketing manager
- Initiate market research studies or analyze their findings
- Develop strategies, balancing firm objectives and customer satisfaction
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
Education
Apprenticeships - Hospitality Supervisor Front Office and Team Leading
HIT Trainning
United Kingdom 2025.07 -
Certificate of Higher Education - Business Admistration
Airforce KIET University
2003.01 - 2006.07
A-Levels - pre engineering
Abdullah College
2000.01 - 2002.09
Trainng - Health & Safety
Accor Invest
2023.11 - 2024.11
First Aid Trainning
Accor Invest
2023.03 - 2026.03
Skills
- Microsoft Excel
- Microsoft Outlook (Advance Level)
- Microsoft Word (Advance Level)
- Microsoft Publisher
- Service coordination
- Check-out management
- Guest experience
- First aid certificate
- Food & beverage service
- File management
- Administrative skills
- Reservations systems
- Payment processing
Languages
English
Hindi
French
Urdu
Custom
6,1,6,6
Personal Information
Timeline
Apprenticeships - Hospitality Supervisor Front Office and Team Leading
HIT Trainning
2025.07 -
Trainng - Health & Safety
Accor Invest
2023.11 - 2024.11
First Aid Trainning
Accor Invest
2023.03 - 2026.03
Guest Service Representative/ Shift Incharge
Ibis Budget Hotel
2019.11 - Current
Customer Services Assistant
Burger King
2019.10 - 2019.11
Operation Manager
MaxMath
2018.08 - 2019.10
Voulunter Work as Teaching Assistant
Ripple Primary School
2018.01 - 2019.01
Online Officer
Manchester Clothing Co. Ltd
2014.02 - 2014.12
Cashier
Worldwide Grocery store
2013.05 - 2013.12
Asst. Marketing Manager
Galileo
2007.11 - 2010.05
Certificate of Higher Education - Business Admistration
Airforce KIET University
2003.01 - 2006.07
A-Levels - pre engineering
Abdullah College
2000.01 - 2002.09