Experienced IT professional with expertise in Windows system administration, VMware, and Active Directory. Proven track record in providing exceptional 1st and 2nd line support, ensuring service level agreement adherence. Skilled in firewall configuration, backup configuration, SSL certificate handling, and IT infrastructure monitoring tools. Adept at using IT ticketing systems to resolve issues efficiently while maintaining excellent communication skills and delivering outstanding customer service. Committed to leveraging creative problem-solving abilities to enhance IT operations and support organisational goals.