Hi, I’m
Mehul Chawda
Nagpur
Summary
Accomplished professional with extensive experience in training and development, retail operations, and sales enablement. As Head of Training and Development at OPPO Mobiles, led significant restructuring efforts that reduced manpower by 80% and cut training costs by over 50%, while maintaining effectiveness. Proven track record in managing large-scale events, enhancing customer experience, and driving sales performance. At Reliance Retail, achieved 120%+ of annual targets with a predominantly fresh team. Expertise in channel sales operations, team leadership, and cross-functional collaboration. Career goal: to leverage skills in strategic roles that drive organizational growth and innovation.
Overview
18
years of professional experience
Work History
OPPO Mobiles (Inlead, Longstand Electronics)North Maharashtra
Head of Training and Development
09.2021 - 08.2025
Job overview
- Headed the Training & Development functionas Regional HOD, driving capability building, productivity improvement, and sales enablement aligned with business turnaround goals.
- Restructured the training organization, reducing manpower by ~80% and cutting training costs by over 50%while sustaining training effectiveness and sales impact. At the same time Handled Multiple New Projects initiated by OPPO India.
- Designed and delivered need-based training programsacross product, technical, sales, customer experience, and retail execution through continuous market feedback and research through TNA and TNI.
- Planned, managed, and hosted large-scale Motivation Camps, Product Launches, and New Product Training programs for sales teams, dealers, and distribution partners.
- Led campus recruitment initiatives, delivering opening presentations, hiring and grooming fresh talent into future ASM/TSM roles.
- Created data-driven product intelligence tools(technology, benefits, competition comparison, affordability schemes) to improve conversion and sales confidence.
- Led the Regional Sales Operations Management (SOM) initiative, redesigning KPIs and aligning Training, Sales Executive, and Sales Manager KPIs into one performance ecosystem. Also Achieved TOP 3rd Position for the year 2024 and TOP 5th Position During Diwali 2022 Competing with Pan India 25 Regions from OPPO India HQ.
- Led multiple OPPO India HQ projects as Regional Project Leader, owning execution while delegating, training, coaching, and mentoringtraining team members to build future project leaders.
- Built a strong internal leadership pipeline, grooming team members from Route Trainer to Training Manager roles through structured mentoring and succession planning.
Reliance RetailWardha
Store Manager
02.2019 - 09.2021
Job overview
- Managed end-to-end store operations for a large-format Reliance Digital store, leading a 50+ member team across sales, operations, CRM, service, finance, backend, and promoters.
- Owned sales performance, operational excellence, customer experience, and SOP compliance, ensuring strong execution across all retail KPIs.
- Led New Store Operations (NSO), stabilizing sales from Day 1 and achieving 120%+ of annual targets with a team of over 90% freshers.
- Built high-performing teams through continuous training, mentoring, and performance coaching, improving conversion, attach ratio, and customer engagement.
- Recognized as A* Performer (2019–20) and delivered highest Target vs Achievement in the cluster across multiple BTS and category schemes.
- Drove category leadership in Televisions, Laptops, Air Conditioners, Audio Systems, while maintaining required brand share and improving profitability.
- Significantly improved Customer Satisfaction Index, even during COVID operations, through disciplined monitoring and customer-first execution.
- Annual Store Audit 2020–21 rated the store under “Exceptional Service”, reflecting superior standards in customer experience, operations, and compliance.
- Maintained low attrition, controlled discounting, strong inventory discipline, and effective loss prevention, helping the store become one of the lowest loss-making units in the region within one year.
- Ensured excellence in merchandising, inventory control, loss prevention, and cross-functional coordination, strengthening store-level operational maturity.
OPPO Mobiles MU Private LimitedNorth Manarashtra
Training Manager
11.2016 - 02.2019
Job overview
- Built the first Regional Training Team and Its Hierarchy for North Maharashtra from scratch, establishing structure, processes, training standards, and positioning Training as a strong business enabler.
- Led Training & Development operations for 1,300+ sales and support staff across 18 cities, covering classroom and route training.
- Owned training strategy, content creation, delivery quality, and performance tracking, ensuring direct linkage with sales results.
- Set monthly sales targets, analyzed individual performance, and executed focused retraining interventions to close capability gaps.
- Planned and executed new product training programs, regional product launches, and motivation camps, acting as lead trainer and event host.
- Played a key role in recruitment, hiring, and grooming of MBA freshers, building a pipeline of future executives and managers.
- Designed training material, product comparison tools, and assessment frameworks, including online evaluations for 1,200+ promoters.
- Actively supported sales supervision, retail operations, service teams, and data management for holistic regional alignment.
- Contributed to South Asia–level training initiatives for North Maharashtra, achieving:
#1 rank – A57 Project
Top 3 – F3 Plus & F3 Projects
Top 6 – F3 Sales Star Contest
DDecor (Furnishing World)Nagpur
Store Manager
11.2015 - 11.2016
Job overview
- Headed end-to-end store operations for a premium home décor showroom, owning sales performance, customer experience, and operational discipline.
- Managed staff recruitment, training, and development, building a service-oriented team aligned with premium brand standards.
- Drove customer relationship management, ensuring personalized selling, repeat business, and strong referrals from architects and interior designers.
- Actively handled architects and interior designers, strengthening institutional relationships and improving project-based sales conversion.
- Owned product, stock, and inventory management, ensuring optimal availability, shrinkage control, and healthy ROI.
- Managed ROI, basic accounts coordination, and inventory controls, contributing to profitable store operations.
- Ensured high standards of store hygiene, visual merchandising (VM), and POS billing systems, reinforcing brand presentation and customer confidence.
- Played a hands-on role in product training and selling, especially for high-value and customized furnishing solutions.
DIAV SolutionsNagpur
Trainer & Consultant
01.2014 - 11.2016
Job overview
- Founded and led DIAV Solutions, building the brand from scratch, including website creation, content positioning, and Offline/digital presence.
- Executed social media marketing campaigns to attract paid audiences for photography workshops and training programs.
- Planned, managed, and hosted paid photography workshops and training events, acting as lead trainer and facilitator.
- Delivered hands-on training for DSLR and DSLT camera users, covering camera operations, photography fundamentals, and practical shooting techniques for hobbyists and aspiring professionals.
- Collaborated with leading camera dealers and retail partners, driving mutual business through referrals, workshops, and product demonstrations.
- Provided paid product consultation services, guiding customers to choose the right cameras, lenses, and accessories from a wide product portfolio.
- Enabled product sales through consultation-led selling, offering free home demos for purchased products to enhance confidence and customer satisfaction.
- Built strong customer relationships and repeat business through personalized training, advisory services, and post-workshop support.
Canon Image SquareNagpur
Store Manager
05.2012 - 08.2015
Job overview
- Served as Store Manager and Canon Certified Consultant, leading end-to-end store operations for a brand-exclusive imaging retail outlet.
- Planned, managed, and hosted photography workshops (Basic, Advanced, Professional, Wildlife, Bird, Candid Photography), acting as lead trainer and mentor.
- Built strong photographer, videographer, and enthusiast communities, driving repeat visits, referrals, and high-value sales.
- Delivered hands-on product demonstrations and consultations for DSLR cameras, lenses, printers, and accessories, enabling confident purchase decisions.
- Managed staff recruitment, training, and performance, ensuring strong product knowledge and premium customer experience.
- Owned CRM, inventory, ROI tracking, accounts coordination, VM standards, and POS operations, maintaining operational discipline.
- Successfully turned the store from loss to profit, increasing average monthly sales from ₹2.5L to ₹14L.
- Achieved highest Diwali business across India (non-metro stores) in 2013, competing with 60+ locations and achieved ₹20L+ Revenue in a month .
- Boosted monthly DSLR sales from 4–5 units to 18–20 units, along with strong attach of lenses, printers and Accessories.
- Awarded “Winning Consultant – West Region” by Canon – Sales Integrated Training Academy (C-SITA).
Altaf H Vali - Electronics MegastoreNagpur
Department Manager
04.2009 - 05.2012
Job overview
- Joined as an In-Shop Demonstrator and progressed to Department Manager, reflecting strong performance, technical expertise, and customer impact.
- Served as Digital Imaging Products Expert, delivering hands-on demonstrations and consultations for cameras and imaging solutions.
- Managed department-level operations, including sales performance, inventory control, VM standards, and customer experience.
- Actively trained and mentored sales staff, improving product knowledge, selling skills, and confidence on the shop floor.
- Built strong customer relationships, driving repeat business and referrals through consultative and need-based selling.
- Owned product demonstrations, customer satisfaction, and issue resolution, ensuring premium buying experience.
- Contributed to retail sales growth through disciplined execution, upselling, and cross-selling of accessories and imaging products.
- Maintained high standards of store hygiene, stock management, and operational discipline within the department.
Sony Service Center (P. S. Electronics)Vidarbha
Customer Service Representative
01.2008 - 04.2009
Job overview
- Joined as Customer Service Representative (On-Site Customer Service), delivering installation, demo, and first-level service support at customer homes.
- Installed and commissioned LCD TVs, Picture Tube TVs, Home Theatre Systems, and Music Systems, ensuring proper setup, calibration, and customer education.
- Conducted complete home demos for eligible products under Sony’s On-Site Customer Service program, redeemed via warranty coupon mechanism.
- Visited customer premises for initial inspection and troubleshooting, resolving issues at home to eliminate the need for customers to transport products to the service center.
- Built strong customer trust and satisfaction through clear explanation, patience, and professional conduct during home visits.
- Promoted to Camera Demonstrator based on superior technical understanding and customer-handling skills.
- Delivered in-depth home demonstrations for Sony cameras, explaining features, operations, and real-world usage scenarios tailored to customer needs.
- Developed deep product expertise in cameras, understanding functionality at a core level and translating it into confident, customer-friendly communication.
- Consistently recognized for exceptional product demonstration quality and customer experience.
Education
VMV College of CommerceNagpur
Bachelor of Business Administration from Marketing
2014
University Overview
- [Degree] Graduate
Skills
- Channel sales operations
- Training and capability development
- Sales enablement and productivity
- Retail operations management
- Team leadership and coaching
- Performance management and KPIs
- Customer experience management
- Product training and intelligence
- Cost optimization strategies
- Cross-functional collaboration
- Talent acquisition and recruitment
- Event management and execution
- Data analysis and reporting
- Distributor relationship management
- Process improvement strategies
Languages
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Advanced
C1
Marathi
Upper Intermediate
B2
Timeline
Head of Training and Development
OPPO Mobiles (Inlead, Longstand Electronics)
09.2021 - 08.2025
Store Manager
Reliance Retail
02.2019 - 09.2021
Training Manager
OPPO Mobiles MU Private Limited
11.2016 - 02.2019
Store Manager
DDecor (Furnishing World)
11.2015 - 11.2016
Trainer & Consultant
DIAV Solutions
01.2014 - 11.2016
Store Manager
Canon Image Square
05.2012 - 08.2015
Department Manager
Altaf H Vali - Electronics Megastore
04.2009 - 05.2012
Customer Service Representative
Sony Service Center (P. S. Electronics)
01.2008 - 04.2009
VMV College of Commerce
Bachelor of Business Administration from Marketing