Mehuel Divecha
Global Client Data Solutions Leader
St Albans
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Head of Analytics - Global Client Data Solutions
BCD Travel
London
07.2012 - Current
- Leading a global development team
- Developed and implemented performance improvement strategies and plans to promote continuous improvement on BI and Application Solutions
- Drove operational improvements/automations which resulted in large savings and improved profit margins.
- Led projects and analyzed data to identify opportunities for improvement.
- Consulting with business leaders globally on the 'Business Ask' vs 'Proposed Solution'
- Leading software vendor discussions
- Owning global applications
- Adopt governance and compliance in-line with the legal process
Global Client Data Solutions Supervisor
BCD Travel
London
07.2010 - 07.2012
- Leading a team of support analyst globally located in Singapore/UK/Germany/Belgium/France/Costa Rica x18
- Resolved problems, improved operations and provided exceptional service
- Ensuring compliancy across all analyst around managing of support request
Junior Support Analyst
BCD Travel
London
08.2008 - 06.2010
- Responsible for global communications to end users providing customers with any system outage/enhancements
- Troubleshoot customer issues, replicate and escalate issues where appropriate
- Working alongside Account Management/Program Management on their customers travel data to assist them in managing travel programs
- Overall management of support tickets in CRM
- Responsible for ensuring customers receive efficient and timely responses, updates and resolutions of issues
- Assist in completion of projects, including training, implementations and consulting as subject matter expert
Education
Ph.D. - Computer Engineering Technology
Brunel University
London 08.2002 - 08.2005
Skills
Data analytics
Accomplishments
- Successfully led/rolled out a Global Application to 10k users, built in house to capture a Employee Appreciation Program within 3 months. Working along side Marketing/Legal/ICT/Global HR
- Development of a standard analytics suite a C-Level executive needs
- Leading the migration of legacy systems into AWS Cloud
- Ownership of global applications
Golf, Gym
A passion of mine is taking time to visit the gym to ensure I remain active and mentally floss to ensure I am productive everyday. I also am a active golfer who enjoys the critical thinking & pressure that comes along with it.
Timeline
Head of Analytics - Global Client Data Solutions
BCD Travel
07.2012 - Current
Global Client Data Solutions Supervisor
BCD Travel
07.2010 - 07.2012
Junior Support Analyst
BCD Travel
08.2008 - 06.2010
Ph.D. - Computer Engineering Technology
Brunel University
08.2002 - 08.2005
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