Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
Generic
Mehrosh Faryal

Mehrosh Faryal

Customer Service Representative
Blackburn,Lancashire

Summary

I am a very motivated person who has very good personal and interpersonal skills. I am confident with excellent communication skills. I am conscientious and dependable so that I can maintain my work of standards at all times. I am good with talking to and listening to other people. Due to my excellent communication skills, I am good at working alongside a team or as an individual. With a multi-cultural background I am bi-lingual. I am able to work alongside people of all ages as when I was living abroad I use to volunteer at homeless shelters and teach urdu to children who could not afford an education. I have also done some voluntary work, helped out in the family business, my dad's phone and electronics shop, answering phones, managing the shop and helping with the financial part of the business. I have also worked as a customer service advisor, answering customer’s queries by telephone calls and also by emails. Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in [Desired Position] role.

Overview

10
10
years of professional experience

Work history

Customer service representative

Capita plc
Blackburn, Lancashire
05.2022 - Current
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Worked at back office as well. Answering customer’s queries by email.
  • I have knowledge of Outlook and Excel

Sales assistant

zayn electronics & mobile
01.2015 - 11.2018
  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Collaborated effectively with team members to meet sales targets.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Built strong relationships with regular customers for repeat business.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Education

LEVEL 1 - PRE-MED

GOVERNMENT GIRLS COLLEGE
MANGLA
09.2016 - 6 2016

A - ENGLISH

AL HATEEM INTER COLLEGE
09.2015 - 6 2016

B - SCIENCE, MATHS, URDU, COMPUTING

AL HATEEM INTER COLLEGE
09.2015 - 6 2016

Bachelor of Business Administration -

KIAS College
Mirpur
02.2018

Skills

  • Sales enquiry handling
  • Basic computer knowledge
  • Outstanding customer service
  • Complaint handling
  • Strong customer service orientation
  • Telephone skills
  • Social media management
  • Customer loyalty building
  • Customer service expert
  • Bilingual customer support
  • Problem solver

Personal Information

Date of birth: 03/01/00

Custom

In my spare time I love to go out and socialise with family and friends. I have two kids who I spend most of my time with at play centres and meeting other mums. I like to keep busy and some things that I like doing are cleaning, shopping and going out to restaurants and trying different kinds of foods.

Timeline

Customer service representative

Capita plc
05.2022 - Current

LEVEL 1 - PRE-MED

GOVERNMENT GIRLS COLLEGE
09.2016 - 6 2016

A - ENGLISH

AL HATEEM INTER COLLEGE
09.2015 - 6 2016

B - SCIENCE, MATHS, URDU, COMPUTING

AL HATEEM INTER COLLEGE
09.2015 - 6 2016

Sales assistant

zayn electronics & mobile
01.2015 - 11.2018

Bachelor of Business Administration -

KIAS College
Mehrosh FaryalCustomer Service Representative