Mehek Jahan
Milton Keynes,Buckinghamshire
Summary
Dedicated professional with expertise in customer service and fraud resolution, adept at addressing customer needs and resolving issues to ensure satisfaction. Proven ability to identify, investigate, and resolve fraud-related problems while maintaining account security. Strong communication skills enhance clarity and effective issue resolution. Experienced in mentoring new employees, contributing to team performance and knowledge sharing. Thrives in dynamic environments with a keen attention to detail and efficient time management. Career goal: To leverage skills in a challenging role focused on enhancing customer protection and satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Royal Mail Warehouse
Royal Mail
Northampton, Northamptonshire
2025.11 - 2026.01
- Heavy lifting was essential for this job in order to get the the job done.
- In this job role I was trained for a variety of job sections around the warehouse for the best experience and to allow me to be adaptable in any new roles, this helped me enhance my multitasking skills.
- Sorting on a kalian (warehouse sorting machine) allowed the team to hit targets faster and ensure all parcels have been scanned and placed in the correct totes before dispatches.
- To ensure all totes have been dispatched correctly, i had to make sure to correctly place totes in the right aisles.
- Loading Lorries/HGV, this was done every hour to help clear the warehouse while more totes were being sorted.
- Using machinery and handheld scanners to make sure all parcels have been scanned as this allowed data to be sent off to the management for the data analysis.
- Fixing damaged parcels which allowed high volume of parcels to be continued to be sent out to dispatch.
- Cleaning maintenance was essential as it allowed everyone to stay safe and continue doing their workload without any safety issues.
Warehouse operator
GXO
Milton Keynes, Buckinghamshire
2025.08 - 2025.10
- Met tight deadlines by efficiently processing incoming shipments.
- LLOP trained, working safely and securely to ensure nothing is damaged and all orders are picked correctly
- Verified contents of shipments against invoices for accuracy assurance.
- Picked orders accurately, reducing instances of return or exchange.
- Switching between LLOP and a handheld scanner for picking and packing.
- Maintaining a clean environment to allow safe movement. Health and safety is key and essential.
- Attention to detail to ensure all orders are collected and placed correctly to allow no damage or issues during travel.
Fraud Analyst
TSYS
Milton Keynes, England
2022.11 - 2025.01
- Transitioned from general customer support to focusing specifically on fraud and disputes, which required quick adaptation and the ability to manage sensitive situations while ensuring information security.
- Followed strict regulations around data security and privacy, maintaining focus and protecting sensitive business information at all times.
- Clear communication was key in this role, working closely with customers and colleagues, both in writing and in conversation, to resolve issues efficiently and effectively.
- Collaborated with legal, compliance, and customer service teams to solve problems, gaining comfort in an office environment and honing the ability to work well with others.
- Mentored new co-workers, assisting them in developing strong customer service, teamwork, time management, and problem-solving skills.
- Maintained consistent written and verbal correspondence with customers and colleagues, ensuring clarity and timely responses.
- Proficiently used various new systems, showcasing adaptability and a quick learning curve in handling complex tasks.
Sales Assistant
Currys
Milton Keynes, England
2021.10 - 2022.04
- Assisted customers in identifying their technical needs and offering tailored product recommendations, resulting in higher customer satisfaction.
- Mentored new employees, providing guidance on technical support, money handling, and organisational strategies, which enabled them to confidently assist customers and contribute to a positive shopping experience.
- Promoted IT products by explaining the benefits of new technologies and ongoing promotions, leading to increased sales and customer satisfaction.
- Built strong customer relationships by providing personalised IT support and solutions, ensuring a great experience for every customer.
- Handled system maintenance and administrative tasks, including securing IT equipment and managing POS systems, to ensure smooth operations.
- Approached complex technical issues and customer complaints calmly and efficiently, resolving problems with minimal disruption and ensuring customer satisfaction.
- Utilised smart selling techniques to upsell IT products and services, contributing to the store’s revenue growth.
- Took the initiative to learn the specifications of TVs and other electronics in detail, enhancing the ability to provide knowledgeable recommendations and increasing sales effectiveness.
Education
A-Levels - Health and social care
Milton Keynes College
Milton Keynes 2021.01 - 2022.01
GCSEs -
Sir Herbert Leon Academy
Milton Keynes 2016.01 - 2021.01
Skills
- Customer Service & Assistance: Strong ability to address customer needs and resolve issues effectively, ensuring a positive experience and satisfaction in fraud-related matters
- Fraud Resolution & Security Support: Expertise in identifying, investigating, and resolving fraud issues, including blocked and stolen cards, while maintaining customer account security and providing guidance on safeguarding sensitive information
- Problem-Solving: Skilled at diagnosing and resolving complex fraud-related problems, ensuring both customer protection and satisfaction
- Time Management: Efficient in handling multiple calls and tasks simultaneously while maintaining high service standards
- Communication: Excellent verbal and written communication skills, focused on clarity, customer satisfaction, and effective issue resolution
- Mentoring & Training: Experience in training and guiding new employees, contributing to overall team performance and knowledge sharing
- Adaptability: Quick to learn and adapt to new systems and processes, thriving in dynamic and changing work environments
- Teamwork & Independence: Collaborative team player with the ability to work independently when required, consistently delivering accurate and timely results
- Attention to Detail: Maintains high standards of accuracy and thoroughness in both clerical and customer-facing roles
Languages
English
Fluent
Bengali
Fluent
Timeline
Royal Mail Warehouse
Royal Mail
2025.11 - 2026.01
Warehouse operator
GXO
2025.08 - 2025.10
Fraud Analyst
TSYS
2022.11 - 2025.01
Sales Assistant
Currys
2021.10 - 2022.04
A-Levels - Health and social care
Milton Keynes College
2021.01 - 2022.01
GCSEs -
Sir Herbert Leon Academy
2016.01 - 2021.01