MEHEDI HASAN SHOHEL
an nuzha, old makkah jeddha,BANGLADESH
Summary
Approachable Bell Attendant skilled in providing outstanding guest service and enhancing guest experiences. Excel at managing luggage, coordinating transport, and ensuring smooth arrivals and departures. Recognised for contributing to welcoming atmosphere and maintaining high standards of hospitality.
Personable professional with talent for hospitality and customer service. Demonstrates strong communication skills and keen ability to manage time efficiently. Aims to enhance guest experiences and contribute to positive first impressions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Bell attendant
Voco Makkah Hotel
Makkah , Saudi Arabia
08.2024 - Current
- Delivered superior customer service, generating positive feedback from hotel guests.
- Manned entrance and exit points during peak hours to ensure efficient traffic flow.
- Managed baggage handling tasks to facilitate seamless arrivals for guests.
- Maintained a clean and organized lobby area to enhance guest experience.
Bell attendant
Hotel See Plaza Kolatuly Cox,s Bazar
Cox,s Bazaar , Bangladesh
01.2020 - 12.2022
- Offered personalised assistance to elderly or disabled guests, improving mobility and comfort.
- Ensured a welcoming atmosphere through upkeep of a clean and organised lobby area.
- Enhanced overall guest experience with prompt and dependable bell services.
- Supplied local area information to enrich guests' stay satisfaction.
Education
NVQ Level 1 - GCE O/L
Secondary School Certificate
Chittagong Bangladesh 12.2011 - 12.2016
Skills
- Hospitality enthusiasm
- Safety procedures adherence
- Disability awareness training
- Bell cart operation
- Postal services knowledge
- Patience under pressure
- Tactful upselling
- Local tour guidance
- Professional appearance maintenance
- Proactive thinking
- Luggage storage and retrieval
- VIP service arrangements
- Customer interaction skills
- Luxury guest experience management
- Room features expertise
- Entertainment coordination
- Conflict resolution strategies
- Forklift operation
Affiliations
- Crickets
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Bangle
Advanced (C1)
Timeline
Bell attendant
Voco Makkah Hotel
08.2024 - Current
Bell attendant
Hotel See Plaza Kolatuly Cox,s Bazar
01.2020 - 12.2022
NVQ Level 1 - GCE O/L
Secondary School Certificate
12.2011 - 12.2016
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