Meheck Qudoos
Manchester, UK
Summary
- Organised and adaptable professional with experience in administration, civil service, recruitment, and helpdesk support, as well as practical experience in a nursery setting.
- Confident communicator with a proven ability to work efficiently, solve problems, and contribute positively across both professional and educational environments.
Overview
8
8
years of professional experience
Work history
Support Office (Crime)
Court & Tribunal Service Centre (CTSC)
Salford, Manchester
10.2024 - 07.2025
- Processed documents and correspondence for new document queue system.
- Proofread witness statements, bail applications, DVLA notifications, bundles, and IDPC.
- Communicated with Police and CPS regarding missing information on applications.
- Optimised system performance through regular updates, maintenance, and database backups.
- Utilised in-house systems including CCD and Optic.
Administration clerk
Manchester Employment Tribunal
Manchester
02.2024 - 10.2024
- Clerking in person and online hearings.
- Working closely with Employment Judges, providing with any documents or bundles that are needed before an hearing.
- Using a new Court system (Reform) to serve cases.
- Send out letters to parties such as strike out letters, Notice of hearings, Notice of claims, Acknowledgment letters and directions from Judges.
- Dealing with referrals on cases from Judges.
- Communicating with counsels, claimants, respondents and legal representatives in regard to hearings.
- Setting up CMOs on ECM (case management orders) after a preliminary case management case.
- Note taking for each hearing and sending copies to judges.
AO (Administration Officer)
Home Office
05.2023 - 02.2024
- Working in an Asylum Admin team
- Drafting invitation documents
- Using an range of in-house IT systems (CID, ATLAS, HOPS, CRS) to locate files, search and maintain records
- Ensuring computer data is entered correctly and electronic logs and spreadsheets are updated
- Maintain, monitor, and audit all files on hold
- Import and export data using Excel and internal casework systems
- Assisting multiple asylum Inboxes
- Responding to legal representatives in an timely manner and responding or redistributing to colleagues as appropriate
- Dealing with Bio-metric Residence Cards and ensuring that appropriate action is taken in line with internal departmental processes and guidance
Volunteer Nursery Assistant
Kids 1st Steps
Manchester, Part time
05.2018 - 08.2023
- Helped create a warm, welcoming environment for children, supporting them with play and learning activities.
- Assisted staff with setting up and tidying classrooms, preparing materials and maintaining a safe, clean space.
- Supported children with meals, snacks and personal care, always promoting good hygiene and independence.
- Communicated positively with parents and staff, sharing updates and encouraging each child’s development.
Helpdesk Agent
Marks & Spencer's
06.2021 - 05.2023
- Answering customer queries through social media, emails and telephone.
- Dealing with complaints regarding online orders and in-store purchases.
- Outbound emails, drafting and sending newsletters.
- Using systems such as Zendesk, Global-e, Workspace, and OMS to locate customer's orders and details.
- Working with logistics to locate customer's online order.
- Collaborated with logistics teams to achieve shipping deadlines.
Internal recruiter
Sainsbury's
01.2020 - 06.2021
- Advertising job vacancies and publishing them live on Indeed, Reed, and Sainsbury's Job site
- Scheduling interviews for candidates - telephone/zoom
- Proof check ID, documents and upload them onto the recruitment portal
- Drafting a summary of the candidate and emailing this to the store manager before face-to-face interviews
- Monitoring Inbox, answering any questions from candidates/new employees.
Customer Agent/ Team Leader
DWP Universal Credit
01.2017 - 04.2021
- Ensuring the team hit KPI's, AHT, quality, and adherence
- Arranging weekly and 1to1 meetings for performance reviews and company updates
- Answering claimants calls and resolving any questions/issues
- Calculating housing benefit entitlements and sending letters via claimants portal
- Helping claimants with budgeting their finances.
Education
Bachelor of Arts - Education Studies (Primary)
The Open University
09.2025 -
Parrs Wood, Didsbury - GCSE
High School
A Levels - Business, Law, English
Cheadle College
Skills
- Verbal and written communication
- Time management
- Patience, empathy and behaviour-management skills
- Confident with Excel, Outlook and different softwares
- Leadership
- Strong time management and organisational ability
- Judicial
- Legal documents
Languages
Urdu- Fluent
Punjabi
Custom
Meheck, Qudoos, meheck.qudoos@outlook.com, Manchester, England, +44 7868613542
Personal Information
Affiliations
- Reading
- Mentoring
- Cooking
Timeline
Bachelor of Arts - Education Studies (Primary)
The Open University
09.2025 -
Support Office (Crime)
Court & Tribunal Service Centre (CTSC)
10.2024 - 07.2025
Administration clerk
Manchester Employment Tribunal
02.2024 - 10.2024
AO (Administration Officer)
Home Office
05.2023 - 02.2024
Helpdesk Agent
Marks & Spencer's
06.2021 - 05.2023
Internal recruiter
Sainsbury's
01.2020 - 06.2021
Volunteer Nursery Assistant
Kids 1st Steps
05.2018 - 08.2023
Customer Agent/ Team Leader
DWP Universal Credit
01.2017 - 04.2021
Parrs Wood, Didsbury - GCSE
High School
A Levels - Business, Law, English
Cheadle College
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