Meheck Qudoos
Manchester, England
Summary
Experienced professional with a strong background in Administration, Civil Service, and Recruitment. Proven ability to efficiently manage tasks, deliver exceptional service, and contribute to successful processes.
Overview
8
8
years of professional experience
Work History
Support Office (Crime)
Court & Tribunal Service Centre (CTSC)
Salford, Manchester
10.2024 - 02.2025
- Processing documents and correspondence to the new documents queue system.
- proof reading documents such as witness statements, bail applications, DVLA notification, bundles and IDPC.
- Communicating with the Police or CPS in regard to missing information on applications or documents.
- Enhanced system performance by regularly updating, maintaining, and backing up databases.
- Using inhouse systems such as CCD, Optic.
Administration clerk
Manchester Employment Tribunal
Manchester
02.2024 - 10.2024
- Clerking in person and online hearings.
- Working alongside with Employment Judges, providing with any documents or bundles that are needed for a Judge before the hearing.
- Using the new system (Reform) to serve cases and send out letters to parties such as strike out letters, Notice of hearings, Notice of claims, Acknowledgment letters and directions from Judges.
- Dealing with referrals regarding cases from Judges on ECM.
- Contacting counsels, claimants, respondents and legal representatives informing that the hearing is unable to go ahead/need to reschedule.
- Setting up CMOs on ECM (case management orders) after a preliminary case management case.
- Filling out a ETRP during every hearing.
- Sending out emails before a online hearing to parties with links and additional information.
- Chasing up judges with any overdue tasks, such as draft judgements.
AO (Administration Officer)
Home Office
05.2023 - 02.2024
- Working in an Asylum Admin team
- Drafting invitation documents
- Using an range of in-house IT systems (CID, ATLAS, HOPS, CRS) to locate files, search and maintain records
- Ensuring computer data is entered correctly and electronic logs and spreadsheets are updated
- Maintain, monitor, and audit all files on hold
- Import and export data using Excel and internal casework systems
- Assisting multiple asylum Inboxes
- Responding to legal representatives in an timely manner and responding or redistributing to colleagues as appropriate
- Dealing with Bio-metric Residence Cards and ensuring that appropriate action is taken in line with internal departmental processes and guidance
- Training new staff.
Administrator
Marks & Spencer's
06.2021 - 05.2023
- Answering customer queries through social media, emails and telephone.
- Dealing with complaints regarding online orders and in-store purchases.
- Outbound emails, drafting and sending newsletters.
- Using systems such as Zendesk, Global-e, Workspace, and OMS to locate customer's orders and details.
- Working with logistics to locate customer's online order.
- Collaborated with logistics teams to achieve shipping deadlines.
Internal recruiter
Sainsbury's
01.2020 - 06.2021
- Advertising job vacancies and publishing them live on Indeed, Reed, and Sainsbury's Job site
- Scheduling interviews for candidates - telephone/zoom
- Proof check ID, documents and upload them onto the recruitment portal
- Drafting a summary of the candidate and emailing this to the store manager before face-to-face interviews
- Monitoring Inbox, answering any questions from candidates/new employees.
Customer Agent/ Team Leader
DWP Universal Credit
01.2019 - 04.2021
- Ensuring the team hit KPI's, AHT, quality, and adherence
- Arranging weekly and 1to1 meetings for performance reviews and company updates
- Answering claimants calls and resolving any questions/issues
- Calculating housing benefit entitlements and sending letters via claimants portal
- Helping claimants with budgeting their finances.
Retail assistant
House of Fraser
02.2017 - 06.2018
- Helping customers with any queries
- Cleaning, tidying, and putting out stock on shelves/hangers
- Processing cash and card transactions
- Ensuring the shop floor was kept in immaculate condition.
Education
Accelerated, LLB, Law - Law
University of Law
Parrs Wood, Didsbury - GCSE
High School
A Levels - Business, Law, English
Cheadle College
Skills
- Verbal and written communication
- Time management
- Customer satisfaction focus
- Confident with Excel, Outlook and different softwares
- Leadership
- Clerking
- Judicial
- Legal documents
Languages
Urdu- Fluent
Punjabi
Affiliations
- Reading
- Philosophy
- International Politics
Timeline
Support Office (Crime)
Court & Tribunal Service Centre (CTSC)
10.2024 - 02.2025
Administration clerk
Manchester Employment Tribunal
02.2024 - 10.2024
AO (Administration Officer)
Home Office
05.2023 - 02.2024
Administrator
Marks & Spencer's
06.2021 - 05.2023
Internal recruiter
Sainsbury's
01.2020 - 06.2021
Customer Agent/ Team Leader
DWP Universal Credit
01.2019 - 04.2021
Retail assistant
House of Fraser
02.2017 - 06.2018
Accelerated, LLB, Law - Law
University of Law
Parrs Wood, Didsbury - GCSE
High School
A Levels - Business, Law, English
Cheadle College
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