Reading, travelling and exploring cultures and business trends
Mehdi Baquer Abbas
.
Middlesbrough,MDB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Security Professional
Professional Security
04.2023 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
Customer Service Specialist
Vmedia Inc
11.2021 - 09.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Collections Supervisor
IDFC First Bank
06.2020 - 11.2021
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Generated and mailed updated statements monthly and processed demand letters.
Education
MSc in International Management - International Business Management
Teesside University
Middlesbrough, United Kingdom 04.2001 -
Bachelor of Commerce - Travel And Tourism Management
Osmania University
Hyderabad, India 04.2001 -
Skills
Customer Engagement
Strong Verbal Communication
Customer Issue Resolution Expertise
Client Relationship Management
Team Management
Conflict Resolution Skills
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Interests
Timeline
Security Professional
Professional Security
04.2023 - Current
Customer Service Specialist
Vmedia Inc
11.2021 - 09.2022
Collections Supervisor
IDFC First Bank
06.2020 - 11.2021
MSc in International Management - International Business Management
Teesside University
04.2001 -
Bachelor of Commerce - Travel And Tourism Management
Osmania University
04.2001 -