Mehdi Abdel Kahoul
Anerley,Bromley
Summary
Dedicated and results-driven Building Manager with over 5 years of experience overseeing the operational efficiency and strategic management of residential and commercial properties.
Adept at implementing comprehensive facility plans, driving cost-effective solutions, and ensuring compliance with safety regulations.
Proven track record in leading cross-functional teams, fostering positive tenant relations, and delivering high levels of customer satisfaction. Possesses a strong technical acumen in building systems and maintenance, coupled with effective communication and leadership skills. Seeking a challenging role to leverage expertise in facility management, project execution, and sustainable building practices to enhance the overall functionality and value of properties.
Leveraging 11 years of luxury 5-star hotel management expertise,
I bring a unique blend of high-quality service, meticulous attention to details, and proficiency in various key management areas.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Building Manager at 1-9 Seymour street
The Portman Estate / Abbatt Dual management
London
2023.09 - 2024.01
- Building Management: Involves overseeing the day-to-day operations and overall well-being of a residential property to ensure a safe, comfortable, and enjoyable living experience for its residents, my role encompasses a diverse set of responsibilities, including communication with residents, maintenance coordination, financial management, and adherence to legal and safety regulations.
- Communication Skills: Effective communication with residents, staff, and property owners. Clear and concise written communication for notices, newsletters, and other documentation.
- Customer Service: Responsive and attentive to resident needs and concerns. Ability to manage and resolve resident conflicts diplomatically.
- Organizational Skills: Strong organizational skills to manage schedules, maintenance, and resident events. Attention to detail for record-keeping and documentation.
- Maintenance Knowledge: Basic understanding of building systems (HVAC, plumbing, electrical, mechanical, BMS ). Coordination of regular maintenance and timely response to repair requests.
- Legal and Regulatory Compliance: Knowledge of local building codes, regulations, and housing laws. Ensuring the building is compliant with safety standards.
- Security Management: Oversight of security measures and systems. Implementing and enforcing access control policies.
- Emergency Response: Ability to handle emergencies calmly and efficiently. Coordination of emergency response plans and drills.
- Negotiation and Conflict Resolution: Negotiation skills for dealing with contractors and service providers. Conflict resolution skills for addressing disputes among residents.
- Technology Proficiency: Familiarity with property management software. Utilizing technology for efficient communication and building operations.
- Team Leadership: Leading and managing on-site staff, including concierge, maintenance, and security personnel. Team building and fostering a positive work environment.
- Community Building: Planning and organizing resident events and activities. Creating a sense of community within the building.
- Proactive Problem-Solving: Identifying potential issues and addressing them before they become major problems. Implementing preventive maintenance measures.
- Adaptability: Ability to adapt to changing circumstances and priorities. Flexibility in managing unexpected challenges.
- Risk Management: Identifying and mitigating potential risks to the building and residents. Implementing safety measures to prevent accidents and injuries.
- Negotiation and Vendor Management: Negotiating contracts with vendors and service providers. Managing relationships with contractors and ensuring quality service.
- Ethical Conduct: Maintaining high ethical standards in dealing with residents, staff, and vendors. Upholding confidentiality and privacy.
- Crisis Management: Being prepared to handle crisis situations, such as natural disasters or major system failures.
Development Manager at Triton Building
POD Managements / British Land
London
2023.06 - 2023.09
- Facilities Management: Proficient in overseeing building's operations, including hard and soft services , planned preventive maintenance (PPM) and reactive maintenance M&E Contractors Management, experience in managing relationships with external service providers and vendors for various facility services
- Building Management: Involves overseeing the day-to-day operations and overall well-being of a residential property to ensure a safe, comfortable, and enjoyable living experience for its residents, the role encompasses a diverse set of responsibilities, including communication with residents, maintenance coordination, financial management, and adherence to legal and safety regulations.
- Communication Skills: Effective communication with residents, staff, and property owners.
Clear and concise written communication for notices, newsletters, and other documentation. - Customer Service: Responsive and attentive to resident needs and concerns.
Ability to manage and resolve resident conflicts diplomatically. - Organizational Skills: Strong organizational skills to manage schedules, maintenance, and resident events.
Attention to detail for record-keeping and documentation. - Maintenance Knowledge: Basic understanding of building systems (HVAC, plumbing, electrical, mechanical, BMS ).
Coordination of regular maintenance and timely response to repair requests. - Financial Management: Budgeting skills to manage building finances effectively.
Tracking and controlling operating expenses. - Legal and Regulatory Compliance: Knowledge of local building codes, regulations, and housing laws.
Ensuring the building is compliant with safety standards. - Security Management: Oversight of security measures and systems.
Implementing and enforcing access control policies. - Emergency Response: Ability to handle emergencies calmly and efficiently.
Coordination of emergency response plans and drills. - Negotiation and Conflict Resolution: Negotiation skills for dealing with contractors and service providers.
Conflict resolution skills for addressing disputes among residents. - Technology Proficiency: Familiarity with property management software.
Utilizing technology for efficient communication and building operations. - Team Leadership: Leading and managing on-site staff, including concierge, maintenance, and security personnel.
Team building and fostering a positive work environment. - Community Building: Planning and organizing resident events and activities.
Creating a sense of community within the building. - Proactive Problem-Solving: Identifying potential issues and addressing them before they become major problems.
Implementing preventive maintenance measures. - Adaptability: Ability to adapt to changing circumstances and priorities.
Flexibility in managing unexpected challenges. - Risk Management: Identifying and mitigating potential risks to the building and residents.
Implementing safety measures to prevent accidents and injuries. - Negotiation and Vendor Management: Negotiating contracts with vendors and service providers.
Managing relationships with contractors and ensuring quality service. - Ethical Conduct: Maintaining high ethical standards in dealing with residents, staff, and vendors.
Upholding confidentiality and privacy. - Crisis Management: Being prepared to handle crisis situations, such as natural disasters or major system failures.
Building Manager at Triton building
Bruton Street Managements / British Land
London
2018.04 - 2023.09
- Facilities Management: Proficient in overseeing building's operations, including hard and soft services , planned preventive maintenance (PPM) and reactive maintenance M&E Contractors Management, experience in managing relationships with external service providers and vendors for various facility services
- Building Management: Involves overseeing the day-to-day operations and overall well-being of a residential property to ensure a safe, comfortable, and enjoyable living experience for its residents, my role encompasses a diverse set of responsibilities, including communication with residents, maintenance coordination, financial management, and adherence to legal and safety regulations.
- Communication Skills: Effective communication with residents, staff, and property owners. Clear and concise written communication for notices, newsletters, and other documentation.
- Customer Service: Responsive and attentive to resident needs and concerns. Ability to manage and resolve resident conflicts diplomatically.
- Organizational Skills: Strong organizational skills to manage schedules, maintenance, and resident events. Attention to detail for record-keeping and documentation.
- Maintenance Knowledge: Basic understanding of building systems (HVAC, plumbing, electrical, mechanical, BMS ). Coordination of regular maintenance and timely response to repair requests.
- Financial Management: Budgeting skills to manage building finances effectively. Tracking and controlling operating expenses.
- Legal and Regulatory Compliance: Knowledge of local building codes, regulations, and housing laws. Ensuring the building is compliant with safety standards.
- Security Management: Oversight of security measures and systems. Implementing and enforcing access control policies.
- Emergency Response: Ability to handle emergencies calmly and efficiently. Coordination of emergency response plans and drills.
- Negotiation and Conflict Resolution: Negotiation skills for dealing with contractors and service providers. Conflict resolution skills for addressing disputes among residents.
- Technology Proficiency: Familiarity with property management software. Utilizing technology for efficient communication and building operations.
- Team Leadership: Leading and managing on-site staff, including concierge, maintenance, and security personnel. Team building and fostering a positive work environment.
- Community Building: Planning and organizing resident events and activities. Creating a sense of community within the building.
- Proactive Problem-Solving: Identifying potential issues and addressing them before they become major problems. Implementing preventive maintenance measures.
- Adaptability: Ability to adapt to changing circumstances and priorities. Flexibility in managing unexpected challenges.
- Risk Management: Identifying and mitigating potential risks to the building and residents. Implementing safety measures to prevent accidents and injuries.
- Negotiation and Vendor Management: Negotiating contracts with vendors and service providers. Managing relationships with contractors and ensuring quality service.
- Ethical Conduct: Maintaining high ethical standards in dealing with residents, staff, and vendors. Upholding confidentiality and privacy.
- Crisis Management: Being prepared to handle crisis situations, such as natural disasters or major system failures.
Building Manager / Concierge at Queens Building
Bruton street management / Derwent London
London
2014.10 - 2018.04
- Facilitated smooth on-site operations by providing emergency and absence cover.
- Reviewed CCTV recordings to support investigations of site security incidents.
- Accepted deliveries of goods and conveyed to appropriate storage areas.
- Undertook decoration and improvement works to guarantee impeccable presentation of premises.
- Customer Service: Exceptional interpersonal and communication skills.
Ability to anticipate residents' needs and provide personalized service.
Patience and diplomacy in handling resident concerns or complaints. - Organizational Skills: Effective time management to handle multiple tasks efficiently.
Detail-oriented approach to maintain a well-organized and smoothly operating environment. - Problem-Solving: Quick and effective decision-making skills.
Ability to think on your feet and resolve issues promptly. - Multitasking: Handling various responsibilities simultaneously, such as managing schedules, coordinating events, and assisting residents.
- Hospitality and Etiquette: Knowledge of proper etiquette and protocols for high-end residential environments.
Understanding of luxury service standards. - Security Awareness: Knowledge of security protocols and procedures to ensure residents' safety and privacy.
Ability to handle emergency situations calmly and efficiently. - Technical Proficiency: Familiarity with property management software and other relevant technology.
Ability to use and troubleshoot smart home systems and amenities. - Networking: Establishing and maintaining relationships with local businesses, service providers, and community resources.
Building a network to enhance resident experiences and services. - Cultural Sensitivity: Awareness' and respect for diverse cultures and backgrounds among residents.
- Flexibility: Adapting to changing circumstances and being open to adjusting schedules or plans based on resident needs.
- Pre-Opening Expertise: Experience in setting up and organizing the pre-opening phase of luxury residential properties.
Knowledge of market trends and resident expectations to tailor services accordingly. - Communication Skills: Excellent written and verbal communication skills.
Drafting and disseminating newsletters, announcements, and other communications to residents.
Night Manager
The Wellesley Hotel 5 Red Stars (Pre-Opening Team)
London
2012.11 - 2014.10
- Coordinated with caterers, event planners and florists to facilitate smooth events.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Collaborated with housekeeping department to address guest needs.
- Oversaw front desk employees to determine performance and delivery of quality services.
- Performed concise and accurate handovers to day manager at end of shift.
- Fostered top-quality service, escorting guests to rooms whilst upholding company standards.
- Conducted night audits to balance reports and reconcile cash drawers.
- Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
- Reported suspicious activities to authorities and security department.
- Monitored guest activities to provide fruitful experience.
- Monitored local accommodation market to guide pricing decision-making.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Developed and implemented hotel-wide policies and procedures to increase revenue.
- Coordinated strategies to protect hotel property, staff and guests.
Hotel Night Manager
The Arch London
London
2010.03 - 2012.04
- Coordinated with caterers, event planners and florists to facilitate smooth events.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Collaborated with housekeeping department to address guest needs.
- Oversaw front desk employees to determine performance and delivery of quality services.
- Performed concise and accurate handovers to day manager at end of shift.
- Fostered top-quality service, escorting guests to rooms whilst upholding company standards.
- Conducted night audits to balance reports and reconcile cash drawers.
- Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
- Reported suspicious activities to authorities and security department.
- Monitored guest activities to provide fruitful experience.
- Monitored local accommodation market to guide pricing decision-making.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Developed and implemented hotel-wide policies and procedures to increase revenue.
- Coordinated strategies to protect hotel property, staff and guests.
Night Manager
Dukes Hotel
London
2004.01 - 2009.06
- Forged professional relationships with diverse customers and staff and provided fun and safe ambience.
- Formulated and submitted summary reports to management.
- Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Monitored guest activities to provide fruitful experience.
- Coordinated with caterers, event planners and florists to facilitate smooth events.
- Conducted night audits to balance reports and reconcile cash drawers.
- Assisted with check-ins, check-outs and reservations to support front office operations.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Collaborated with housekeeping department to address guest needs.
- Scheduled meetings with directors to discuss productivity and employee morale issues.
- Fostered top-quality service, escorting guests to rooms whilst upholding company standards.
- Reported suspicious activities to authorities and security department.
- Organised briefing for night shift staff to follow instructions.
- Oversaw front desk employees to determine performance and delivery of quality services.
- Performed concise and accurate handovers to day manager at end of shift.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
Assistant Night Manager
Dukes Hotel
London
2003.01 - 2004.01
- Fostered top-quality service, escorting guests to rooms whilst upholding company standards.
- Collaborated with housekeeping department to address guest needs.
- Formulated and submitted summary reports to management.
- Oversaw front desk employees to determine performance and delivery of quality services.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Assisted with check-ins, check-outs and reservations to support front office operations.
- Forged professional relationships with diverse customers and staff and provided fun and safe ambience.
- Reported suspicious activities to authorities and security department.
- Extended assistance to guests with disabilities or special requests to accommodate needs.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Monitored guest activities to provide fruitful experience.
- Conducted night audits to balance reports and reconcile cash drawers.
- Performed concise and accurate handovers to day manager at end of shift.
- Maintained safe and secure environment by monitoring signs of disruptive behaviour.
- Supported housekeeping management in maintaining first-class hotel conditions.
Luggage Porter
Dukes Hotel 5
London
2000.01 - 2002.01
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Assisted guests with loading and unloading of luggage from vehicles.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
- Collaborated with concierge team to provide information on local attractions and services.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Responded promptly to guest requests for additional amenities and services.
- Maintained security of guest luggage and business property.
- Took room service orders and delivered food items to guest accommodation, complying with food safety and hygiene standards.
- Built and maintained strong working relationships with regular customers.
Housekeeping Assistant
Dukes Hotel
London
1999.01 - 2000.01
- Secured guest rooms after performing housekeeping services.
- Completed housekeeping from hoovering to changing bed linen.
- Upheld strict housekeeping standards to maintain clean ledgers.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Collaborated with housekeeping department to address guest needs.
- Liaised with housekeeping staff to provide comfortable guest experience
- Communicated room status information to housekeeping team for turnover.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Assisted with basic housekeeping, maintaining clean and orderly environments.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Ensured impeccable housekeeping and hygiene standards to constantly meet HSE guidelines.
Education
A-Levels -
Charles de Gaulle High School
France 1996.01 - 1999.07
GED - Hospitality
Jules Feery Secondary School
France 1993.01 - 1996.07
Skills
- Facility management
- Facilities inspections
- Building inspections
- Facilities contractor management
- Building maintenance management
- Occupational health and safety compliance
- Building repair coordination
- Contract management
- Operational support
- Supply negotiation
- Leadership
- Team Building
- Problem-Solving
- Hotel management
- Knowledge of CAFM / BMS / compliances systems
Accomplishments
- Decision Making: Ability to make informed decisions quickly and effectively
- Regulatory Knowledge:
- Legal Compliance: Keeping abreast of local, state, and federal regulations pertaining to facility management
- Customer Service:
- Tenant and Occupant Relations: Strong customer service orientation to address the needs and concerns of building occupants
- Adaptability:
- Flexibility: Ability to adapt to changing circumstances and priorities in a dynamic environment
- And generated financial reports to track expenditure and performance
- Property Management:
- Lease Administration: Proficiency in managing leases, handling renewals, and ensuring compliance with lease terms
- Tenant Relations: Strong interpersonal skills to address tenant concerns, requests, and conflicts
- Rent Collection: Experience in managing rent collection processes and addressing payment related issues
- Building Maintenance:
- Preventive Maintenance: Ability to implement and oversee planned preventive maintenance programs to prolong the lifespan of building systems
- Emergency Repairs: Skill in handling and coordinating emergency repairs promptly and efficiently
- Emergency Preparedness:
- Crisis Management: Ability to develop and implement emergency preparedness plans to address unexpected events or disasters.
Certification
- Qualifications and certificates IOSH Managing safely
- IWFM introduction of facilities management course
- Asbestos awareness
- COSHH awareness
- Fire warden HSE
- First Aid at Work
- Level 3 IVQ in First Line Managements Sales and Customer Service .
- Health and Safety.
Languages
English
Upper intermediate
Arabic
Fluent
French
Fluent
Timeline
Building Manager at 1-9 Seymour street
The Portman Estate / Abbatt Dual management
2023.09 - 2024.01
Development Manager at Triton Building
POD Managements / British Land
2023.06 - 2023.09
Building Manager at Triton building
Bruton Street Managements / British Land
2018.04 - 2023.09
Building Manager / Concierge at Queens Building
Bruton street management / Derwent London
2014.10 - 2018.04
Night Manager
The Wellesley Hotel 5 Red Stars (Pre-Opening Team)
2012.11 - 2014.10
Hotel Night Manager
The Arch London
2010.03 - 2012.04
Night Manager
Dukes Hotel
2004.01 - 2009.06
Assistant Night Manager
Dukes Hotel
2003.01 - 2004.01
Luggage Porter
Dukes Hotel 5
2000.01 - 2002.01
Housekeeping Assistant
Dukes Hotel
1999.01 - 2000.01
A-Levels -
Charles de Gaulle High School
1996.01 - 1999.07
GED - Hospitality
Jules Feery Secondary School
1993.01 - 1996.07
- Qualifications and certificates IOSH Managing safely
- IWFM introduction of facilities management course
- Asbestos awareness
- COSHH awareness
- Fire warden HSE
- First Aid at Work
- Level 3 IVQ in First Line Managements Sales and Customer Service .
- Health and Safety.
Interests
- Swimming
- Basketball
- Football
- Volleyball
- Cinema
- Driving
- Cycling
- Reading
- socializing
- learning new things
Interests
- Swimming
- Basketball
- Football
- Volleyball
- Cinema
- Driving
- Cycling
- Reading
- socializing
- learning new things
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