Mehdi Ouhtit

• Successfully traded a funded $100,000 FTMO account, consistently adhering to strict risk management and drawdown rules.

• Achieved multiple profit payouts while maintaining disciplined trading and capital preservation.

• Earned over 40 FTMO challenge and verification certificates, demonstrating consistent performance and strategy execution.

• Conducted technical and price action analysis to identify high probability trading opportunities across the foreign exchange market.

• Developed and followed structured trading plans with a strong focus on risk management, discipline, and performance analysis.

• Maintained detailed trading journals, reviewed performance metrics, and continuously refined strategies to improve consistency.

• Entered, updated, and maintained accurate records across internal databases and business systems.

• Verified and validated data to ensure accuracy, consistency, and compliance with company procedures.

• Processed high volumes of information efficiently while meeting strict deadlines and maintaining exceptional attention to detail.

• Organised and maintained digital records, ensuring information was secure, accurate, and easily accessible.

• Identified and corrected data discrepancies to maintain the integrity of company records.

• Worked collaboratively with colleagues to support administrative processes and improve operational efficiency.

• Maintained confidentiality when handling sensitive business and customer information.

• Temporary customer service assignment providing support to customers in both French and English via phone and email.

• Assisted customers with bookings, holiday enquiries, and travel information while delivering a high standard of customer service.

• Resolved customer enquiries and complaints efficiently, ensuring a positive customer experience.

• Processed booking amendments, cancellations, and account enquiries accurately.

• Worked in a fast paced environment, communicating effectively with French and English speaking customers.

• Temporary customer service role providing phone and email support to parents and caregivers regarding infant nutrition and baby milk products.

• Handled sensitive and emotionally challenging enquiries with empathy, professionalism, and patience.

• Resolved customer complaints, product concerns, and order issues while ensuring a positive customer experience.

• Accurately documented customer interactions and followed company procedures and regulatory guidelines.

• Liaised with internal teams to escalate complex cases and ensure timely resolutions.

• Maintained composure under pressure while supporting distressed customers and building trust through clear, compassionate communication.